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Business Profile

CPA

Midwest Bookkeeping & Tax Service

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a notice from the Revenue Div of Kansas City, MO, indicating overdue earnings tax from 2021. I contacted Midwest Bookkeeping for assistance & to request a copy of our full return as they prepared our taxes. On 3/15/25, we reached out via email to request a copy of our tax return. We sent emails, called, & left voicemails but no response was received for several weeks. Melissa Downs of Midwest Bookkeeping finally responded on 03/24/25, stating: "I have received your numerous emails & phone calls. Due to tax season, I’m currently prioritizing my existing clients & handling a high volume of work. I appreciate your understanding that your request will take longer than usual, & I may not be able to address it promptly. I am confident your current tax provider could also review the notice and provide feedback." This response was both unprofessional & dismissive, failing to address the gravity of the situation. Understanding that tax season is busy, we acknowledged their workload & merely requested a copy of our tax return to resolve the issue independently. On 3/28/25, we sent a formal request, reminding them of 26 U.S. Code § 6107(a). They are legally required to provide us with a copy of our tax return upon request within a reasonable time frame. We set a deadline of 4/1/25, for the return of the documents. We received no response. The lack of communication has resulted in us incurring substantial penalty & interest charges. As a qualified tax preparer, they are responsible for ensuring the accuracy & addressing any issues. The failure to provide us with the requested return & acknowledge their mistake is not only unprofessional but also financially damaging. Given their negligence in handling our case, we believe they should be held accountable for the resulting fines, penalties, & interest. Their refusal to take responsibility for their error & their continued failure to provide us with the necessary documents has left us in an untenable position.

Midwest Bookkeeping & Tax Service is NOT a BBB Accredited Business.

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