We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Millenium Home Improvement
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Found business owned by **** ****** on ********, Millennium Home Improvement, with mostly good reviews. He came to see needed work on 26 April and I decided to hire him to install a replacement front door at my condo for the cost of $300 plus $45 for materials bought by contractor. First part of work was done on 4 May including removal of old door and its frame, cutting of original exterior wall to allow installation of new prehung door, and installation through doorknob and deadbolt to allow for overnight locking. It was very difficult to get contractor to return to finish the work. Finally, he returned 31 Oct. and completed the job in a very unsatisfactory way. Workmanship is very poor quality and it appears unsafe with much of both the deadbolt and doorknob latches showing in the space between the door and door frame. The strike plates don't match their locks and one appears to be gouged out, not professionally cut into the jamb. Overall work is very sloppy and bad. A new contractor is needed to repair all issues noted; I would not trust this person to do good work to remedy problem.

    Business Response

    Date: 12/06/2022

    Complainant's Building was built with thick sheet rock and steel door frames. Everything in/near door jamb needed to be replaced due to door damage. On first visit, complainant was told she needed a steel frame door, ($2500 plus installation cost). Customer purchased a wooden door and a wooden door frame. Business told complainant that things would look off, and things wouldn't line up due to the thickness difference between the wood and the steel. Consumer seemed happy with installation at the end of the day.  Business didn't keep contact with complainant due COVID 19 issues and a death in the family. Business is offering a refund of half of the installation cost. Business did spend quit a bit of money on trim pieces and did not charge her for them since there was a large chunk of time with no contact from the business.

    Customer Answer

    Date: 12/07/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution for refund of half of installation cost, $150, is satisfactory to me.  I do not agree with everything stated in his message though.  First- "was told she needed a steel frame door" -nothing was said about the frame being steel as well as the door.  I knew the original door was steel and a steel replacement was purchased not wood as he states.  But I wasn't told to be sure to that the prehung door also had a steel frame.  The contractor picked up the door and if he thought it wasn't good or appropriate choice, he should have called or sent a text telling me that so the correct purchase could be made. 

    Second, "Customer seemed happy with installation" -it took almost 6 months for him to return to finish its installation and when he 'finished' he didn't go over how the installation looked.  He didn't do a punch-list analysis of the work making sure lines were straight, plumb, mitered corners matched and there were no unexpected gaps, nor did he ask whether I was satisfied.  I was glad to have the work 'finished' finally and didn't look at it closely until after he left.

    For the $150 refund, I would like either a certified check or money order be sent to my home address within 7 calendar days.


    Regards,

    ***** *************

Millenium Home Improvement is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.