Complaints

This profile includes complaints for Quik Move's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quik Move

  Raytown, MO 64138-3641

  
• 

  Quik Move

  PO Box 11881 Kansas City, MO 64138-0381

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  higher than toI had a difficult time moving and packing my apartment because I recently had surgery on my cubicle and my carpal tunnel, which left me unable to use my right arm. Everything I needed during the move was in the care of *****h, the owner, and I specifically instructed him on where to place certain items in designated rooms. Unfortunately, many of those items ended up in the wrong places. The items I needed access to were buried under boxes. I discovered that some boxes contained damaged items and others were missing tops. Additionally, I found frozen items in the refrigerator that I wasn't informed about until after they had left and I returned home. I immediately called *****h to bring up these issues. We both agreed that if the oven had been placed in the designated area, I wouldn't have needed assistance unpacking. The only complaints I had were about the items I needed right away. As evidenced in the pictures, everything I needed was buried under unfinished boxes, and many items were damaged or missing parts. I understand that mistakes happen, but I wonder how many mistakes are acceptable before it becomes a concern. I am only requesting the funds that we previously agreed upon. I'm sending the invoice, which shows a $100 deposit. I was not supposed to pay the $300 for their services, as they were correcting their mistakes.

  

  Business Response

  Date: 04/07/2025

  **** ********
  
  
  Thank you for reaching out to us regarding your request for a refund.  We understand this is a frustrating situation, and we appreciate you taking the time to explain it to us.
  
  
  After careful review of your request and the supporting documentation, we regret to inform you that we are unable to approve it at this time. 
  
  
  A. We provided (2) hours of packing, (5) hours of loading and unloading. We understand you needed unpacking which was services that was presented but not added on due to cost.
  
  
  B. Your move was scheduled 9am-2pm. The move ended at 3:30pm we provided and hour and half of services at no extra charge. Normal cost of $330. 
  
  
  C. You did have released value protection on your bill of lading which covers .60 of the cost per pound of damaged items. You have (10) days from your delivery date of March 24th 2025 to submit any claim which we have determined that $100 was more than enough to cover the cost of the lost vacuum brush which would usually only be legally bound to $3.12 recovery cost based on its weight of 5.2lbs.
  
  
  D. Any cancellation of pro bono moving services that were offered to accommodate your situation cannot be rendered for a cash refund.
  

  E. We do a walk-through the entire home, building and/or facility before and after a move to confirm the customer is happy before receiving payment. We did that with you after the move. 
  
  We understand that this may be disappointing news, and we sincerely apologize for any inconvenience this may cause. We value your business and appreciate your understanding. 
  
  
  
  
  
  
  ***** *** *** **** **** *** ************** ********** ******** ******** *******

  

  Business Response

  Date: 04/07/2025

  Documents that discuss the invoice in question. Once again we do not give cash value for pro-bono services that may be offered to clients. 

• Initial Complaint

  Date:03/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business on or about January 22, 2024. I requested services for removing several items from a previous address to my current address. I was given a quote and I put down a deposit of $100.00. And set up payment through ********* I ended up cancelling the services with the moving company on the same day or a day or two after January 22, 2024. I was told that the down payment could not be refunded and also that I would have to still pay the full amount that I was quoted. I was then sent an email on January 25, 2024 giving me credit for 470.00. I explained to the owner that I did not want a credit because I wouldn’t need his service and I do not want any money removed from my account. He said that money would still me taken from my account until I have fully paid the amount he was requesting, even though services were not rendered. I made a stop payment through my bank and now ******** put me into collections which can affect my credit score etc.

  

  Business Response

  Date: 03/28/2024

  Answer to Petition
  
  
  
  
  1.****** (client) booked a moving date for Tuesday 1/23/24 on Monday 1/22/24. Client was given option to pay $100 (non-refundable) initial deposit and leave the card on file to close out the account on day of the move or chose ********* 
  
  
  2.Client chose ******** as the chosen payment method. Which gives clients the opportunity to pay the full-payment in 4 increments but while ******** foots the bill up-front (non-refundable). 
  
  
  3.We called Client on moving date(1/23/24 around 12pm) and she rescheduled for Saturday 1/27/24. 
  
  
  4.Client called again on 1/25/24 and stated that she doesn’t want to move the items. 48hours before the moving date. (non-refundable)
  
  
  5.Client was informed once again that deposit were non-refundable because once we reserve a blocked time it prevents other clients from booking that date. Which is why we do not do any refunds and many other fees required at the initial time of payment are payed out to third-party services.
  
  
  6.We get inquiries throughout the day requesting moves and or deliveries and turn other potential clients away if those dates/times are booked. Which we did once ****** booked.
  
  
  7.On January 25th  ****** was credited for a (free move for the amount of $470 which is unprecedented. ****** stated it was fine don’t worry about it.
  
  
  7.January 29th, ******** reached out to our company and we sent this exact same information with: receipts and invoices. ******** handled it on their end thereafter.
  
  
  8.We did not take any money out of clients account. We were paid through ******** the full amount of $470.08 on 1/22/24. The initial deposit which client chose though ******** was sent by ******** to us. Any credit bureau issues would not be handled through our company.