We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tire Dealers

RNR Tire Express & Custom Wheels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov.30 my truck was towed to r n r ties shop on 350 highway Raytown Missouri at around 2:50 they agreed to work on my truck tires while I was at work they called and complained about not having the right socket to get my lugs off I explained to them that they were regular lugs and they expressed they didn’t have the socket I asked them why should I have to bring a socket to a professional tire shop they said they’ll figure it out and pick my truck up the next day it’ll be fixed next day come tire still not fixed and now they have damaged my front passenger tire plus all my lugs are loose none are back tighten I ask for a refund and had my trucked towed back home now on today dec.5th I have yet to receive a refund and my bank is saying they charged me twice

    Business Response

    Date: 12/09/2022

    Date: December 9, 2022

    Complaint # *******

     Said potential customer had vehicle towed up to RNR Tire Express to get tires on 180 day same as cash payment option. Customer had to use two different cards to put down payment down for tires on payment option so that's why there would be two different transactions. Upon pulling customers vehicle into shop, we discovered that potential customer had wrong lug nuts on vehicle for custom wheel application that was on there. Since lug nuts were not correct application there was not enough space to fit a socket in wheel hole to take said lug nuts off. We told customer we will see what we can do about potentially trying to get them off and offered to refund money day of November 30th, but she said no. The next day December 1st we told the customer there is no socket that exists that is thin enough to fit in wheel holes to be able to get these lug nuts off and she claimed to have one and was told to bring it up and we will see. Potential customer then called back a short time after and she said that she didn't have one or couldn't locate it. Potential customer was told she would need to take vehicle to a shop that specializes in steering and suspension to get the wheels off. We then processed a refund back to customer and sent pictures of receipts that show refund was processed as well. We also did not damage front passenger tire; all tires were bald and splitting and needing to be replaced. 

    Sincerely, 

    *** ******* 

    Regional Manager 

    RNR Tires Express ************ 

    *********************

RNR Tire Express & Custom Wheels is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.