Complaints

This profile includes complaints for Central Ozarks Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Central Ozarks Medical Center has 4 locations, listed below.

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  Central Ozarks Medical Center

  304 W Washington Ave Richland, MO 65556-7101

• 

  Central Ozarks Medical Center

  407 E 15th St Eldon, MO 65026-2533

• 

  Central Ozarks Medical Center

  PO Box 3050 1652 N Business Route 5 Camdenton, MO 65020-3050

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  Central Ozarks Medical Center

  3870 Columbia Ave Osage Beach, MO 65065-8689

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March ******* i went to the dentist i.saw dentist ******** and his nurse well when he was pulling a tooth as he was arguing with his nurse which turned out to be his wife he dropped his tool in my mouth and it stuck in the back of my.throat leaving a hole in my throat you could put your pinky in the hole it bled bad all he said was it looks worse than it is and wouldn't let out of the exam room till I sign a paper his wife wrote up saying I moved is the reason he dropped the tool which is a lie I'm scared to death of needles and was afraid to breath let alone move and the nurse bruised up the whole side of my tongue with the thing that *****.all the.stuff up In your mouth

  Business Response

  Date: 04/22/2025

  Please note that I am not allowed to give details due to HIPAA laws. The documentation of the encounter is clinically appropriate. The provider noted in the complaint and his assistant will no longer be employed with COMC as of 4/26/25. Please let me know if you have additional questions.

• Initial Complaint

  Date:03/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Management was specifically informed that no work was to be done without full disclosure of costs I would be responsible for prior to my giving authorization for any procedures were to initiated. I was assured that I would be made aware of ANY AND ALL charges prior to my authorizing any procedures to be performed. Subsequently, I received a bill for $137 for which I would not have authorized had I been informed of of the $137 charge. This was not a permanent repair and only a matter of a convenient temporary fix until they had time for the permanent remediation. I was not informed that there would be a charge for this procedure as previously promised! I would have NEVER authorized this to have been done had they informed me of the impending $137 charge. I called and asked to speak to billing/management and was told they would call me back. Someone called me back while I was driving and I told them I was driving and to please call me back after about 20 minutes so I could stop and take their call. They never called back. I am an 80-year-old senior citizen on total disability plus PTSD with limited resources and made it clear that no work was to be done without full disclosure of my cost prior to the commencement of any procedures!

  Business Response

  Date: 04/05/2024

  Thank you for giving us the opportunity to respond to complaint ID ********.  We do apologize for this patient inconvenience and have resolved the issue at hand.  The resolution is as follows.
  
  We have placed a notation in the patients record that any services that are not covered by the insurance company are not to be performed without his expressed and written consent.
  We have spoken to the provider who performed the procedures to ensure he understands that prior authorization from this patient must be obtained prior to performing anything not covered by insurance.
  Patient was contacted on 3/24/24 and told that he was not to pay the invoice he received because it was going to be removed.  He paid the invoice anyway.
  A refund has been processed in the amount of $137 and is being sent back to the patient.
  
  Additionally,we conducted an internal investigation and found the following:
  
  Patient called our front desk on March 20th to complain about being charged for dental work being completed without his permission.  The front desk tried to transfer his call to billing for immediate resolution, but he did not want the call to be transferred.  At that time, our clinic manager took a message and let him know that someone would be in contact with him. 
  
  Our Director of Revenue Cycle received the notification that this gentleman needed to be contacted regarding the bill he received. She called him back to speak with him about the issue and he told her he was driving and could not hear well.  She stated that she called him, and he told her he was driving and that she would need to call him back later that afternoon. She did call him back later that afternoon, but he did not answer.  She called him again on 3/24/24 and was able to reach him and discuss the complaint and, at that point, resolved the issue.She was not under the impression that he was driving to find a place to pull over and have a conversation immediately.
  
  We are unsure if the patient spoke with anyone else that he could have been waiting for.  Our clinic manager stated she took a message and shared it and our Director of Revenue Cycle stated that they agreed that she would contact him back later in the afternoon to ensure he was able to safely talk on the phone and although she was not able to reach him the same day she was able to finally get in touch with him on 3/24/24. 
  
  Again, this issue has been resolved and the amount of $137 has been adjusted to $0 owed by the patient.  We apologize for any inconvenience this issue placed on him.  Going forward, COMC will work to ensure we understand the needs of the patient in regard to communication and respond appropriately. 
  
  Thank you.
  
  Respectfully,
  
  Central Ozarks Medical Center.

  Customer Answer

  Date: 04/05/2024

  My last conversation with company representative offered my a 50% reduction of the bill and I told her that was not acceptable!  The response regarding their communication in not accurate! That was the precipitous to the filing of the BBB complaint!