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Business Profile

Tire Dealers

ZOHR Mobile Tire Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Zohr to install brand new tires on my brand new wheels (Volk Racing TE37s), and they damaged all four of my wheels. The company then stopped responding to me regarding compensation for the damages, and did not refund the installation charges. They stated they would pay for the damages, but then ceased all communication with me. If you have expensive wheels, care about your car at all, or are into motor sports, do not use this company. They do not know how to install tires without major damage to your wheels (from my experience). The damages are in the thousands of dollars due to the type of wheels. They could have declined to install my tires if they knew they did not have the experience required to install tires on high end wheels, but they did not, thus they must compensate me for the damages they made to my wheels.

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Came to my residence to install (which included balancing) new tires I purchased on 12/12/2022. After driving the vehicle at highway speeds I noticed a vibration which was not present before they completed their services. I paid the company $192 for this service. After noticing the vibration I immediately called Zohr asking them to correct the issue. They told me they would send a technician to my residence where my truck would be parked to correct the issue on 12/13/22. Then I was notified by Zohr that I need to take my truck to a tire shop to have the issue corrected. I asked them if they was going to pay for this, or refund my money for the balancing I already paid, as on their website they claim they offer a 30 day warranty on services provided. They are not offering to refund me, or pay to have my tires rebalanced which I feel should be part of their warranty. They told me the equipment on their mobile installation van isn’t designed to balance the size of tires/wheels I have on my vehicle. I believe the installer should have told me that before installing the tires.

    Business Response

    Date: 12/30/2022

    Hi there,

    This complaint was resolved directly with the customer over a week ago. Thanks so much for bringing this to our attention.

    Zohr Team

ZOHR Mobile Tire Service is NOT a BBB Accredited Business.

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