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Business Profile

Tree Services

The Tree Guy Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tree service sent contract on 7-26-23 with same effective date stating he is required to provide COI. Contractor arrived 7-29-23 to sign contract collect $3,250 cash deposit and attempt to get ropes in trees to have 2-3 climbers start 8-1-23 for removing 3 large oak trees in back yard. Contractor was unsuccessful in getting ropes in trees. He said they would return 8-1-23 and it would take him 3-5 days to complete project. 8-1-23 He didn't show by 9:45 so I sent text to confirm he would be there. He stated trying to get a lift and would be there next day. 8-1-23 contact to see what time he would be there 8-2-23 . He stated to wet and said "rain sleet or shine he would be there 8-3-23. I asked for COI multiple times during this week. 8-25-23 ask for COI again. 8-25-23 Contractor states that his insurance has lapsed and couldn't get policy till 8-7-23. At this time I called and asked for the deposit back since he was required to carry insurance and it had let it lapse. I stated he couldn't get insurance till 8-7-23 at earliest then there was no way he could finish contract by 8-9-23 which is two weeks from the effective date of 7-26-23 on contract. He said he would return that was no problem. I texted later that day that if he needed till Monday 7-27-23 to get cash deposit back that I would meet him in ************* station Parking lot to exchange the deposit for his tools left on site. He said he would take me to small claims court for ***** if I was threatening with cops. I explained that safest place to exchange goods not threatening cops. I also stated multiple times that if he could provide COI and finish job in contracted time that I was willing to work with him. Contractor has not responded since.

The Tree Guy Tree Service is NOT a BBB Accredited Business.

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