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Business Profile

Auto Services

J's Auto Body & Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a vehicle from the owner of the business *******************. Paid $2200 to have the vehicle re-cleared , all trim painted, and car detailed. Once I recieved the vehicle, non of these services were done. Including vehicle having bad transmission, non operational door locks, non operating drivers seat, car needing an alignment, and a leaking front rack and ***** at which none of these issues were disclosed. Owner promised a partial refund for work that was never completed, but fails to take my calls, and responds via text ,he will eventually send the credit but fails to do so. All other consumers beware.

    Business Response

    Date: 08/14/2024

    I have pictures and videos of the work being done. As far as the vehicle having a bad transmission, it is a wear item. He was told about minor issues being that the vehicle is a 1993. The credit will be mailed out tomorrow in the form of a company check. As far as communication issues, he was not being ignored. We spoke on Friday and then I never heard back. 

    Customer Answer

    Date: 08/20/2024

    I have yet to recieve payment from business. Owner states payment was sent on 8/15. I'm awaiting to recieve payment to close this complaint. 

  • Initial Complaint

    Date:07/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 1996 Dodge Ram in April 2022. I didn't get the title and had to go to an attorney to get the title and the form was filled out incorrectly. I tried for a whole year to get the correct title from them. I tried by emailing them and he did not respond to me. My friend texted him and said it would have to go through the court.
    I would like the correct title given to me.

    Business Response

    Date: 07/27/2023

    This issue has been resolved through an attorney in 2022. She has already picked up the title, it has been corrected and received by ***** ****** in Springfield, Missouri. She is a scorned ex-girlfriend who has done nothing but attempt to wreak havoc on my life. All of her belongings have been removed from my property. Please contact the attorney for proof that the title was received by his office.

    Customer Answer

    Date: 07/28/2023

    Complaint: ********



    I am rejecting this response because:
    That is correct back in 2022. We did go through an attorney to get the title which again was filled out improperly. He has current possession of the title and all the sales paper. 





    Sincerely,



    ******* *****

J's Auto Body & Sales is NOT a BBB Accredited Business.

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