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Business Profile

Bank

Legacy Bank & Trust

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Legacy Bank & Trust's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened the checking account online to get the $500 dollar bonus that they advertised in the newspaper. Needless to say, I did not receive it. The advertisement said nothing about having to open the checking account in a branch location. Also, I asked someone when I first opened the account if I had opened the right kind. They said that I did. I also called again the other day to ask if I had opened the right kind of account. He also said I did. Now I called again today to ask about getting the bonus because I still did not receive it. The lady told me I was not qualified for it because I did not open the right account. How can I ask two different people but now get a different story when it is time to payout? I spend three months trying to get this bonus and checked multiple times. This is ridiculous, beware of their practices

      Business Response

      Date: 09/12/2024

      The account she opened does not have a bonus.  We have multiple accounts like other banks.  The account she was referring to was a bonus was never an option through our online opening platform.  It was a bonus account we ran as a promotion to households around our branch to open an account.  It was only through our branch network and it does not pay a bonus.  The account the consumer was referring to could only be opened at a branch.  

      Customer Answer

      Date: 09/13/2024

      Complaint: 22208197

      I have reviewed the business' response and am rejecting it because you will still not take accountability for your employees mistake for giving me the wrong information when I asked for it. I would have gladly opened the right account if that is what they told me when I asked to begin with. I asked when I opened the account if it was the right one to get the bonus and your employee told me it was. So I proceeded with the bonus qualifications because of the information I was given by your business. Again, you are blaming your customer for your mistake. 



      Sincerely,

      ******* ********

    Legacy Bank & Trust is NOT a BBB Accredited Business.

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