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Business Profile

Manufactured Homes Sales

Three Stone Homes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Homes Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When home was set in 2021 we did our walk thru there was a shelf that didn't fit properly a handle missing off one of the blinds and the siding on front of home was not correct siding we paid $85000 for this home reason for just now filling is they kept saying they were waiting on siding or they would set up a date to get someone out to take care of problem and as of today the problems are still not fixed

    Business Response

    Date: 04/16/2024

    Three Stone Homes does not have a signed contract with ***********************. He resides in a home purchased by our homeowner. Out of kindness we did communicate with him regarding the siding. ***** claims the siding on the front of the home was incorrect. We have a signed build sheet that states the home was built exactly how it was signed off on by the homeowner. The home was not built incorrectly. 
    As a courtesy to the homeowner we agreed to supply ***** with the siding but we would not install it. ***** spoke with his salesman in July of 2023 in regard to this. From July 2023 to December of 2023 Three Stone Homes Service Team reached out to **************** on several occasions and received no communication in return. In January of 2024 I, *********************** tried calling and left several voicemails and never received any communication back from ****************. On 4/4/24 Three Stone Homes received a complaint from The BBB. I immediately reached out to **************** to resolve the issue. He picked up my call in the middle of me leaving a message on their landline answering machine. 
    I explained to **************** that we would still provide the siding but we would not install it for free. I offered a quote to install the siding and he said yes to Three Stone Homes building a quote for installing the siding as well as installing 2 windows. 
    We just got the quote done yesterday and I will be calling **************** this week to present the quote. 

     

    Thank you,
    ***********************
    Customer Care Specialist 

Three Stone Homes, LLC is NOT a BBB Accredited Business.

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