Complaints

This profile includes complaints for Ken's Mobile Repair, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ken's Mobile Repair, LLC

  692 Falcon Ln Rogersville, MO 65742-7954

  
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  Ken's Mobile Repair, LLC

  PO Box 76 Rogersville, MO 65742-0076

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the business to come out and fix on demand water heater. since I bought the RV in 11/2021 and I also needed dishwasher and refrigerator fixed. I had a leak underneath the sink. He sent someone out. I do not know what the person did. I asked the Owner Ken if he did warranty work and he stated "NO" and stated that you "have to pay up front" $50 service call and $150.00 an hour. and I said ok. The man came out. I had a sick cat and I needed to get him to the vet. I explained that to the man. He finished and said the bill was $575.00. I asked him about the $75.00 and he stated that he charged me for mileage. I was never told I was going to be charged for mileage. I paid him the $575.00. Before he left he was very condescending. He informed me, that you would have a trickle to go through the pipes at a very slow rate in order for the water to heat up. That did not make since to me. I paid him by check, and nothing got fixed. I bought a extended warranty that I bought the RV from. I called the warranty and was informed they we will have to contact someone who will work with the warranty. We found someone and he fixed everything except the refrigerator because it needed to be fixed by GE. I ended up paying new guy $145.00 to fix ends and outs. The dishwasher needed a cord, and that cord was used for a garbage disposal. The guy before never pulled the dishwasher out to see that it was missing a power cord. I get in contact with Ken's mobile and Ken stated that he would send me a check in the amount of 200.00 I said "No" I will not accept that I was not paying $375.00 for squeezing a tube. I never received a anything from Ken. I would like a refund in the amount of $575.00.

  

  Business Response

  Date: 03/22/2023

  In response this complaint, she had called us for a water leak at the garbage disposal they had in an RV that was leaking water. When we got there we fixed the leak on her garbage disposal, and she also said she had a problem with a hot water heater, dish washer and refrigerator that we did not know about. We then started to check them out. The refrigerator  is a residential refrigerator that we do not work on. The tankless hot water heater, we took a look at it to see if we could fix it, and also tried to explain how it works. She told us she had to take her sick cat to the vet and wanted us to leave. She paid us for what we had done, and then she called and complained about the bill. I explained to her again how we charge, and offered to give her $200 back, trying to be nice. She said that was unacceptable and that we charged her for mileage, but we didn't charge her for mileage. Next, she contacted the Better Business Bureau. I will still refund her $200, but I will not refund her the full amount because we had drove out there to assess the situation but she did not allow the time to fix everything, and some of what she needed fixed we don't service. She asked about a warranty, and I told her that we did do an extended warranty but we do not do factory warranty.  After the fact, and she had complained to the Better Business Bureau she told us it was an extended warranty.