We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tour Operators

Extreme Chase Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a tour with Extreme Chase Tours (*******************, owner) for the dates of May 10 - 16, 2022. On May 12, ************ learned that his business card was hacked which he uses to pay the participants hotel/motel room fees. ************** personal credit cards limit was not high enough to pay the aforementioned hotel/motel room fees. So, the only option available to continue the tour was that participants agreed to pay the room fees for the dates of May 13 - 16, 2022 with the understanding that ************ would reimburse the participants. ************ thought it would take about two weeks to send the refund by either check, money order or PayPal (I dont have a PayPal account). I am owed in excess of $500 for the four days I paid the hotel/motel fees. On May 17, 2022, I personally handed ************ the receipts for the hotel/motels fees. As of this writing (August 30, 2022), I have not been paid the money due to me as ************ agreed to do. I did not think I would be in this situation as I am a repeat customer and got along well with ************. I have sent several text messages over the past three months. Only one text said I would be sent my refund by July 15, 2022 which never materialized. After sending an angry text to ************, ************ responded telling me that her husband is in the hospital with COVID. Ms. **** stated in her text that all the participants had been paid except me. I gave the Deans until Friday, August 26, 2022 to reimburse me for the money I put out and ************ agreed to pay or I would contact the Better Business Bureau to assist in resolving this situation. I am hoping you will be able to help with this situation.Thank you

Extreme Chase Tours is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.