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Business Profile

Family Practice

Four Rivers Community Health Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Practice.

Complaints

This profile includes complaints for Four Rivers Community Health Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Four Rivers Community Health Center has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding my children's health care records. My wife (their step-mom) called the facility and she was removed from the hipaa without knowledge. I called the facility regarding my children's health records, they left me on hold for 10min only to tell me they have mo record of them. I know they do because I received records from them 3 months ago. The children's mother works there and is hindering access to my children's Healthcare using the facility to do so. The employees there are purposely denying my medical records for my minor children. This is illegal and they employees at this facility are at fault.

      Business Response

      Date: 07/15/2024

      Thank you for bringing this matter to our attention. We take all concerns and complaints very seriously and strive to provide the best possible service to our patients and their families. Upon reviewing the complaint, we conducted a thorough investigation. We discussed the matter with the involved parties and came to an agreeable resolution. We are committed to ensuring that all patients have seamless access to their records and that our staff is responding to these requests in in a timely manner.

      Business Response

      Date: 07/16/2024

      Good Morning BBB!

      Please see our response dated July 15, 2024. We extend our sincerest apologies for the delay in responding.

      It is our hope that you will find our explanation and resolution to this complaint satisfactory, therefore returning our business back to "Good Standing" with the BBB, please and thank you. At your convenience, please send confirmation of this request to my email listed below.

      If you should have any questions or need additional information, please feel free to reach out to me specifically. In the meantime, wishing you a great rest of the day and week!

      ***********************, CFO

      Four Rivers Community Health Center

      *************************************

      ************

    Four Rivers Community Health Center is NOT a BBB Accredited Business.

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