Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ***** ice maker stopped working and RX Appliance came out to identify the cause in 2022. It took a while for the part to come in and we ended up going out of town and I ended up calling in 2023 and the technician came out and installed a new craft ice maker and new motherboard. After he installed the motherboard he said now you have another problem, The door switch is broken and said he would need to order another part. This left a light on the outside top door that shines into a drawer below. It's on the OUTSIDE of the refrigerator. The next day I went to check to see if the craft ice maker had made any ice and there was still no ice. When I opened the refrigerator door everything was very cold so I turned the temp to the highest it would go. Day 2 opened fridge and everything was frozen, ***** ice maker still was not producing ice and the in door ice maker was not working either. I called RX Appliance to have the technician return to fix the problems. He did not show up when promised but came later and I showed him everything frozen in the fridge and that we had NO ice. He said what do you want me to do about it. I said fix the fridge. He said he did what he was supposed to do and that if he were me he'd buy a new one cause ** is ****. I paid $808.36 for this repair and it was not only unsuccessful but now the entire refrigerator does not work. I have since bought a new refrigerator but do not feel I should have to pay for the repair when the technician caused more failures on the fridge and refused to repair. The refrigerator was purchased new in Jan of 2022 I have ******** insurance and they refused to pay for an unsuccessful repair as well.

  Business Response

  Date: 08/28/2023

  Had the customer responded to us, allowing us to install
  the new control board and switch, this unit would be working as it should
  (Customer’s voicemail box was full so we could not leave messages). Again, we
  would have given the necessary info to ******** if the customer had provided us
  with the claim number like we requested on 7/20/23. Insurance would have
  reimbursed the customer if correct protocol was taken by the customer. Unfortunately,
  at this point in time with the customer attempting to cancel the payment for
  the parts & labor, cussing at our employees and getting in our technician’s
  face. Our staff does not feel comfortable dealing with her, and she has been flagged
  in the system. Appliance Rx values it’s employees and we do not tolerate this
  behavior. This all could have simply been avoided if the customer had taken the
  previous mentioned steps listed above. (Can provide the following: phone
  recordings, phone call log, email, text message, Invoice, Job record, and cc
  screen with 4% fee warning if needed).

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought an ** refrigerator from Lowe&#**;s 2 months ago. I called the warranty place and they told us to call H3135333738**33363634H. H3135333738**33363634H cancelled the appointment. I took off work for a whole day and they didn&#**;t show up. I took off work and they made another appointment, showed me what was wrong and it needed a new linear compressor but the ones they are putting in are bad. I waited and they cancelled and they never showed up. I confirmed the appointment and called them and they told me and cancelled the appointment. They have rescheduled again for another day. So I had to miss work and my daughter has diabetes and her insulin has to be cold. When they keep rescheduling I have an issue with this. I&#**;m missing work too and no one is showing up. The tech from H32**30**303436**3131H told me that the part they are fixing refrigerators with are bad. I have been a month without a refrigerator. I have to drive 45 miles to get something to eat for my kids.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the tech guy was suppose to diagnose my refrigerator problems and tell me what was wrong with it. All he did is stick his hand in it. Yep it isn't working. Thats $100. Do you want me to hook up a gauge. That will be additional $50 .Do you want me to call a licensed freon tec. That will be $250. I paided the $100 and sent him on his way. Called another repairman from a different co. He charged me $108 and fixed the issue.