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Business Profile

Bathtub Refinishing

Contemporary Refinishing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathtub Refinishing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/17/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contemporary Refinishing reglazed my one piece shower and tub on 5/3/23. They stopped during the process when the owner called and said the paint was defective. They came back on 5/19/23 and finished the job. There are places that were missed and are very rough. They need to come back and finish the job. I paid $600 for this job and am not satisfied. The owner came back on 6/3/23 and said it looked ok and was supposed to have rough spots. There are areas that were missed. I was alone and wasn't going to argue with him.

    Business Response

    Date: 07/05/2023

    We re did the tub for a 2nd time and she is still not happy.  Also, there was a crack in the bottom of the tub and I repaired the crack for the customer.   So, now my worker will go out there Friday to buff out the rough spots.  

    Customer Answer

    Date: 07/09/2023

    Complaint: ********



    I am rejecting this response because:  The tub was not redone.  The first time it took almost 8 hours to do and the owner called and told the technician to stop because there was dirt in the paint and it was defective. The technician advised my husband and showed him where the tub was bubbled and said the whole tub should be smooth.  The second time the technician came out it took him less than 3 hours and he did not redo the tub. I called the owner who came out to look at it.  I showed him the spots that were rough and bubbled.  His answer was that it looked fine and he texted me later to put car wax on the tub which I rejected because it will create a slip hazard.  We would like to have the tub completely redone.  Buffing will take away the finish that we paid to have on it.  We are more than willing to get a second opinion from a competitor to see how it should be fixed.  If the job was done correctly, there would be no need to buff it out.  There were hairline cracks in the tub and that was the purpose of having the tub resurfaced rather than replaced per the advice of a separate contractor. 







    Sincerely,



    ******* ******

    Customer Answer

    Date: 07/19/2023

    Company has not come back out to redo the tub.  I am trying to get in contact with the owner.

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