Complaints

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• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are not a customer of the company, but neighbor to one of their customers. Four times in the past 12 months, they have destroyed the irrigation line that is on our property. Three times they fixed on site. Last week, the ruptured the line and did not fix for 24 hours, with no communication from management of the issue. Multiple calls to the company went unreturned until after the line was fix. We had no understanding of the situation and zero communication. Once we spoke to management, they took no blame and just re-iterated that the line was fixed. Today, a line was ruptured. We put a call into the receptionist who confirmed she sent a note of urgency to management. It's been 6 hours and we have not received a call.
  
  The health issue is in relation to our dog. The company was laying mulch and put the mulch on our property and under our fence. The mulch was poisonous and sent our dog to the ER with toxic positioning. The manager showed no remorse and did not offer to pay the bills.

  

  Business Response

  Date: 06/13/2023

  To whom it may concern,
  
  It seems to me that we are in the middle of a neighbor war,
  one of which we want no part. We are planting trees on the **********'s
  property and we have hit the neighbor's (*****) main irrigation line on more
  than one occasion. We are doing our best to avoid the line, but the line
  appears to be on the **********'s property and it is entangled in tree
  roots. We are carefully digging, but it is hard to see the main line through
  the tree roots. We have openly communicated with the *****'s throughout the
  process, but they need to understand that their irrigation main line crosses
  the property line. We contacted Missouri Dig One prior to digging and received
  its approval to proceed. We have repaired the line for free. We feel our
  efforts in attempting to resolve an error caused by the *****'s irrigation contractor
  should, candidly, be lauded and not condemned. The *****s should remove and
  relocate their main line or, unfortunately, deal with the temporary unintended
  consequences. Our men are just doing their job and mean no ill will. 
  
  Further, we mulched around the trees on the **********'s
  side of the fence, and the *****'s dog dug under the fence and ate the
  mulch. Our mulch is a natural product with no additives. Proper training and
  monitoring of the dog would seem to be the quickest and simplest
  solution. 
  
  If there is further information you need from us along these
  lines, please let us know immediately. 

  Sincerely,
  **** *****
  **************
  ***** *********** ****
  ***** ******** ******
  *** **** ** *****