Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/27/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/4/24 I was guaranteed a resolution to an order that was never delivered. I was also constantly contacting the store and door dash as this whom the store chosen to provide delivery.After several weeks of no communication from the store manager.I was finally contacted and told a refund would be processed and to call the store if I hadn't received it in previously stated time frame.I have not received any refund it's past that time frame and now the store manager is again not available to discuss or rectify the situation. I've received horrible service from other employees in efforts of trying to reach the manager and this point I will be pursuing all avenues to get my money.

• Initial Complaint

  Date:04/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/6/2024 at 8:15pm, I arrived in my vehicle to pick up a pick-up order. When pulling into the parking lot, two black males approximately ***** years old, wete running around the open spots spraying condiments and throwing food at each other. When we stopped the vehicle in front of them (since they were blocking the parking spots), they both went inside the restaurant and were laughing behind the counter. A young female sat in the front as well and appeared to be a friend. I texted arrival to the store, and both males exited the store with our order. While the one handed the pizza box through the car window, the other worker sprayed soda at the male which resulted in the liquid going all over the interior, exterior, and my person. He was about six feet away from the vehicle when it sprayed. Both males ran from the vehicle laughing. I called the store shift manager to complain who provided me with the regional manager, ****, phone number. I called three times to leave voicemails and texted with no response. I also filled out the email survey with no response. I called the store again on 4/23 and asked to speak to her directly. She was unapologetic and asked what I expected her to do about it. I feel as if this situation was handled unprofessionally both by the employees and management.

  Business Response

  Date: 05/22/2024

  We reached out to the customer and refunded her. She is a disgruntled ex-employee who is just filling out bad reviews on us. 

  Customer Answer

  Date: 05/22/2024

  Hell! Ive never been an employee nor did I receive a refund. Perhaps theyre mistaking me for someone else. Ive never been an employee in that industry and no refund has been processed 

  Customer Answer

  Date: 05/22/2024

  Hell! Ive never been an employee nor did I receive a refund. Perhaps theyre mistaking me for someone else. Ive never been an employee in that industry and no refund has been processed