Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want the payments to stop and be returned. Complete scam. Several weeks after purchasing my vehicle I got a notice in the mail stating I needed to activate my warranty with them and if I didn't there would be penalties. Payments have been made from the card over the following months.I want the payments to stop and be returned as soon as possible.

  Business Response

  Date: 07/10/2024

  To Whom it May ********************** called in to our activations department on November 27, 2023. You purchased a 4/48 Platinum Deluxe contract on your 2015 ****** Rogue. You made a down payment in the amount of $145 and voice authorized 18 monthly payments in the amount of $141.33 card ending 8225. As of today, youve made 7 monthly payments into your 18 monthly payment term, and the payments have been stopped. The page you provided for review is the application completion of your policy that presents all the information regarding your contract terms and agreement. I would like to address that none of our notices indicate penalties will occur if you dont set up a policy, nor was it questioned by you in your initial call. You were given the customer service number to write down in case you had any other problems or questions. We have not heard from you regarding any cancel request since inception and your complaint is being taken as your first written and last notice for a cancellation request. We will expedite your prorated refund to be sent to the address on file at ************************************************* no later than July 26, 2024.

  Thank you for your time.

• Initial Complaint

  Date:06/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got extended warranty on my vehicle around 3 months ago I paid everything on time and met all the criteria to have my vehicle fixed after it started smoking real bad and had low oil around the 10th of June I started a claim and immediately took my vehicle to the dealership after a whole week of them having my vehicle I was told the claim was closed and they wasn't fixing my vehicle while during this whole time I had to provide my own transportation and no rental car was provided everything was completely out of my pocket, I would simply just like to have my money refunded that I spent on a completely worthless policy that is a scam and will not under any circumstances fix your vehicle even if you meet 100% of the criteria of a covered repair.

  Business Response

  Date: 06/24/2024

  He has cancelled and we have expedited the refund to him.  It will come in the form of a check. 

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13, 2024 10:43 a.m. This complaint is about how the Lariat automotive group does not want to honor the specifics under a warranty cover insurance. My vehicle was taken to the shop because of the front steering wobble, it was brought to my attention that the axle needed to be replaced. This part happens to have another part that is attached to it which make it a complete unit when attached together as the complete axle. When the repair shop contacted the warranty claims department, they advised the repair shop that the parts were not cover before the tech could explain the particulars. So the shop reached out to me so I called the warranty company myself and I was told the same thing that I didnt have the cover for those parts. After I inform the representative that I had a copy of my contract in front of me there tone changed in the conversation and at that time I asked to speak with a supervisor. While briefly speaking with the supervisor and he realized that I have my contract in front of me he no longer said that I did not have the coverage, he changed the scenario and said the parts would not be covered because it is 2 pieces. And the repair shop explained that both pieces makes a complete axle which is the part that is in questioning and my coverage states that I have coverage for the drive axle as well as the trans axle. But what it all comes down to is this company doesnt want to honor the contract and pay for the repairs! I think that they should be held accountable and other consumers should know that this is not a honest automobile warranty company and they try to get around paying for coverage when the customer has a claim. Ive had this coverage for about a year and a few months and no claims until now and I feel that they didnt want to pay for the repairs so they came up with every excuse to bypass on paying for the repairs. I will not stop spreading the word about the bad business about Lariat Automotive Group LLC. I pay them $157.46 monthly

  Business Response

  Date: 06/19/2024

  To Whom it May ********************** contacted us and set up coverage through Lariat Automotive Group on August 25, 2023, on your vehicle. You purchased a 4-year 50,000-mile Enhanced Powertrain Plan. The agent went over the covered components listed in the contract through ************************ In your complaint you stated you spoke to an agent at *********************** who then put you in contact with a supervisor. Neither one works at Lariat Automotive Group, and you were speaking directly to their agents. Having the coverage for 10 months doesnt make a difference if the claim is denied for noncovered components. ***********************s reported the Universal Joints arent listed for coverage part number 5C3Z3249ba. The shop recommended to fixe part number EC3Z-3219-B, and *********************** does not repair suggested repairs if there is no failure determined. We do not handle claims at Lariat Automotive Group, which means we do not pay out claims either. That process goes completely through the administrator directly and they reported this claim for the Universal Joints will remain denied. We can, however, cancel your policy and send you your prorated refund at this time.

  Thank you.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filing a complaint as this business appears to be scammers. They contact you via postcard and letter after youve purchased a vehicle. Its stamped with a deadline to call by stating you wont be covered. And when they answer the phone its a general vehicle service department and then fast talking and multiple transfers to different agents. When I stated I wasnt purchasing anything, extreme rudeness you called us, youll be sorry when its time for repairs and hung up so thankful I didnt fall for it

  Business Response

  Date: 04/05/2024

  To Whom it May ************************ we appreciate your concern to notify your opinion, I can assure you that we are in no way a scam. Just because someone chooses not to purchase a policy, we dont fault anyone for that because thats one in thousands of customers that do choose to take advantage of our services which is to provide extended coverage plans for vehicles. Me, being one of them personally, with a $4,200 repair on my timing chain back in December 2023. It helped me during the holidays and couldnt have come at a better time.
  
  Our notices are advertisement offers that we receive from our administrators and yes,they have deadlines just like savings coupons. Stating that you wouldnt be covered meaning through us is a true statement, so I apologize for your confusion with the verbiage of the advertisement. Our activation department answers as ************************** because they only handle vehicle coverages.
  
  You contacted us on April 3, 2024, and spoke with an agent named *****, but ended the call with you checking into what you had already purchased with the dealer and would call back. You called back on April 4, 2024, and the agent **** answered the call where you provided your Id Number. Since you had opened a potential file with the agent *****, yes you were transferred back to ***** because he was available, and when asked for your ID Number, you couldnt locate it for him. After ***** submitted his offer to you, you stated the prices werent something you wanted to do, so he sent you to speak with the Finance ***************************, to work with the rates for you.
  
  So,in the **************************, their job is to activate plans. If you stated you are good with what you have, that would normally present to them that you arent interested. Since their job is to activate plans, they would then close the call to answer another. You stated to someone, Ya, he was just trying to get me to switch plans. He stated not at all maam you called us for information and thats okay, best of luck with your vehicle, is there anything else I can help you with? You stated No and that was the end of the call. You called back a third time just to ask the name of our business which was immediately provided. You asked where we were located, which was also immediately provided.
  
  We record all our calls for ***************** and calls are reviewed daily. All we found in this particular case is you called to see what the advertisement was about;you chose not to make a purchase and that concludes our statement at this time,and per your request you have been removed from our mailing lists. Have a wonderful day.
  
  Thank you,
  ***************************

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They committed fraud by representing themselves as the holder of the warranty on my automobile. They convinced me and I renewed the policy. I was to pay 6-8 installment payments and just learned that it is 14 installments that I have left to pay. They said they would cancel the policy and prorate what is owed back to me. Everything about it was fraud. When I filed the claim and they wouldn&#**;t allow me to collect, I learned from their parent company ***************** that I actually had a prior policy which in truth is the policy that is included with the purchase of my automobile and it was not expired, it was still in effect. I purchased the automobile from Sandlot Auto in *****, **. I had that policy in place. I feel like because of the fraud, my policy should be cancelled and I should be refunded all the money that is owed to me and an apology from the company.

  Business Response

  Date: 03/13/2024

  To Whom it May ***************** apologize you werent happy with the outcome of the claim due to a pre-existing condition, but feel that doesnt make us fraudulent, all the plans that we sell come with a waiting period. Your policy has a standard 30 days & ***** miles.Royal Administration is who holds your policy for claims, but they are not our parentcompany, just an administrator we sell for as well as dealerships selling them as well. They are an accredited business with an A rating, so there isnt anything fraudulent about this situation.
  
  After reviewing all the calls between you and our representatives there wasnt a single discussion regarding a renewal, and we only renew our policy plans. It was stated we could Re-Qualify your vehicle since the factory coverage was out.It also was never stated we were in any way affiliated with the dealership other than you could utilize your coverage when you have any covered repairs. The representative explained what policy we could qualify you for with the year,make, model, and mileage provided.
  
  There was not any Convincing other than the supervisor explaining the policy we can offer you. He also never discussed 6-8 payments; he stated 18 installments of $187.00. Its also not 14 installments either, you had only made 4 installments then had 14 remaining out of 18. The supervisor explained the 18 installments 2 separate times in the initial call, so we apologize for your misunderstanding even though you stated to the supervisor you were writing information down the 2nd time the 18 installments were explained when the supervisor was getting voice authorizations for quality assurance to verify you understood the details of the plan you were purchasing, which is a requirement on every activation call.
  
  We contacted you on November 29, 2024, regarding your 1st missed payment. You stated you had fraudulent activity because you had given your identity on ****** and needed to update the card. Once we updated the new credit card information, you asked if you were through your 30 days to take the vehicle in for repairs, the representative stated yes on the 30 days, but your waiting period is 30 days and 1000 miles, and you stated all I want to know if Im past the 30 days. You also asked how many payments you had, and the representative stated 18 payments total, which makes 3 occasions you were notified of the number of payments on this policy.
  
  You then took your vehicle in on or around December 15, 2023, to file a claim on suspension. They found leaks and built-up oil that was saturated under the vehicle and had very noticeable loose front-end parts. It was determined this failure started before you were out of your waiting period which was indicated on November 29,2023. You called in to cancel the policy and your policy was cancelled. We will be sending you the prorated refund because that is whats due to you following a cancelation. We will also be sending the payments for ******* & February back to your account in the amount of $374.00. We must abide by the terms of the policy, and we will send the prorated refund back to you within 30 days of your cancel date which is on or no later than April 10,2024. If you have any further questions, please contact customer service @ **************.

• Initial Complaint

  Date:02/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased an extended warranty with this company thinking they would make sure I was good hands had I ran into an issue with my vehicle; I always paid policy in timely fashion and if it was financial hardship I would always keep open communication; recently my transmission went out in my car got in contact with claim and my claim was denied because they said one of my service records were fraudulent which was not truthfully leaving me with a 4600 repair they I had to pay out of pocket . They never emailed or mailed me a letter physically stating why my claim was denied which I felt was unprofessional since anything of that importance should come with an explanation to why I feel like all the representatives were very short and rude absolutely no compassion for my situation whatsoever. It was only one representative named ****** that was helpful she told me to send a letter to her email with the standing mileage on the vehicle and she could have me compensated for what I paid for a warranty that was useless . Sent the letter still no response from her still no letter denying my claim from Carguard who is the people who are responsible for all claims . Attached were service records I had to send in to indicate I was doing my part in keeping the car serviced

  Business Response

  Date: 02/29/2024

  To Whom it May ***************** we stated in our response to your review, your coverage was set up by you per phone on March 13, 2023, on your 2021 Chevrolet Malibu at ****** miles. You purchased a Platinum Plus policy with ***********************.You took your vehicle in for a transmission issue and service records were requested to make sure you have followed the manufacturers maintenance schedule. Although you submitted what you had, the policy has specific requirements regarding verifiable receipts that are sometimes requested in the event of a claim.

  This is stated in your policy on page 6 section 3 which reads, Oil Changes and Verifiable Receipts: In the event of a Breakdown, we may request oil change and/or service records to verify that maintenance has been properly done. If You perform Your own maintenance and/or service, you must retain all receipts that show the purchase of materials used in the Vehicle maintenance process. This I have now submitted for your review.

  You first provided service records as requested but also submitted a handwritten Service Record for Invoice # **** dated 11/30/23. When the claims adjuster asked for more service records due to the handwritten receipt not having all the criteria requested when accepting handwritten receipts due to information being altered. The reason for this is because these documents are submitted to insurance companies who authorize claims to be paid. Therefore,making the receipt invalid and unable to use.

  The information on the service record had changed when another service record invoice # **** also dated 11/30/23 and handwritten so then this meant the 1st service record had been altered, again, it was no longer deemed a verifiable receipt. We apologize you may not feel this is fair,but we must abide by the terms and conditions of each policy we sell. If anything could be changed on any receipt to make it say anything you wanted is considered falsifying a document which in other words is not verifiable information.

  This claim will remain denied for lack of maintenance without proper verifiable receipts. The mileage was the same on both invoice receipts,which had different invoice numbers and added information. I have submitted these 2 documents for your review. You were informed by *********************** that if you could provide a verifiable receipt close to the date provided, they could move forward with the claim. I apologize but ******** Administration has reported this claim will remain denied. The reason they have chosen to keep this claim as a denial outcome is due to lack of maintenance. We will send out your prorated refund within 30 days of your cancellation date which is on or no later than March 20, 2024. If you have any more questions regarding this matter,you may contact customer service at **************.
  

  Thank you.

• Initial Complaint

  Date:02/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received predatory mail regarding recent car purchase. When I called the company the representative lied and told me they gained my information through a partnership with the dealership I purchased from. They also wrongfully claimed they are BBB accredited with an A rating.

  Business Response

  Date: 02/15/2024

  To Whom it May ********************* are sorry that you felt the mail advertisement didn't interest you, and know the information on each card is relating to the advertisement of our business. We answer questions that are asked, but honestly weren't given the opportunity as there was only one reason for the call and only resided in one's favor. We reviewed the call with the representative and found that the words used were different from what is being implied. Not once did the representative state "We received your information through a partnership that you purchased from". The representative, however, did state that your information, when purchasing a vehicle, goes into a public database and that we do have capabilities to pay for repairs at any dealer of your choice. As far as the "A" rating, no we do not carry an "A" we carry a "C" and the representative has since been corrected with the information. Our administrators hold the "A" ratings as they are the ones that handle the repairs on the vehicles. You requested to be taken off the list and that is exactly what the representative did, per your request. We don't fault anyone when someone isn't interested in our services and appreciate you taking the time to notify us of your thoughts regarding our mail advertisement.

  Thank you, ***************************

  Customer Answer

  Date: 02/15/2024

  Complaint: 21288443
  
  I am rejecting this response because:
  
  Using language "Immediate Response to this Notice Required" on your mail is the primary reason I am filing this complaint. It is not that I was uninterested in your advertisement, it is that dishonest sales tactics were used starting from the physical mail I received to the first sales rep I spoke with. Claiming that your business is is accredited with the better business bureau with an A rating is not what is reflected on this bureau's website.

  I am requesting that this piece of mail be taken out of circulation and that language such as "response required" not be used in future advertisements because there is no immediate response that is actually required.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/19/2024

  To Whom it May ******************** you for the response, however, regardless if you accepted or rejected the response, we still removed you from our mailing list. Our mailing advertisements only indicate Our Records, not a dealerships database. So if you purchased coverage with someone else we only have access to Our Records. We place the information on our advertisements, so that the consumer understands we can't cover any pre-existing conditions, because none of our administrators will. We also still understand you do not want the coverage and we are completely happy with your decision. Have a wonderful day. Thank you.

  Customer Answer

  Date: 02/24/2024

  Complaint: 21288443
  
  I am rejecting this response because:
  
  This is not simply about removing me from your list. This is about predatory and deceptive language aforementioned in my last message. 
  

  Please reference my previous message for the proposed resolution.
  
  *************************

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a post card containing threatening language, claiming that failure to respond would result in my vehicle being flagged as "high-risk potential pre-existing conditions with mechanical or electrical issues on vehicle"When I contacted them to ask to be removed from their list, they asked why I wouldn't want to **************, a continued scam 3rd party warranty sales tactic. I said I don't do 3rd party warranties because they're a scam, at which point he said "we don't even do electric vehicles, just disregard it.", and immediately hung up on me.Their post card clearly states that it's a *****, that I can take it to "Any Tesla Dealership", so they obviously know it's an electric vehicle since ***** doesn't make anything else. This is just a scam by a scam company.My car is just two weeks old, so

  Business Response

  Date: 01/12/2024

  To Whom it May ******** I apologize, but with the information you filled out on the BBB complaint, I am unable to pull your information up anywhere in our system. We attempted to try your name, phone number, address and email address. When we couldn't find a file with the provided information, we attempted to search for any recorded call with the phone number you provided having this conversation with our representatives, and didn't have that either. We record all of our conversations for quality assurance, so we then submitted a request to remove you from the mailing list, however we weren't able to pull or match any of the information provided. Although there are several companies that offer 3rd party coverages, I would suggest to throw away the notices in the future since you aren't interested. Thank you, ***************************

  Customer Answer

  Date: 01/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scam company. Contacted me through a false and misleading mailer stating that the factory warranty on my vehicle was due to expire and that my vehicle would be labeled as ‘high risk’ by Ford if I allowed this warranty to lapse. Completely false.
  I reversed charges with the bank, canceled the credit card then notified the state Attorney General and Ford that this ‘company’ is misrepresenting Ford Factory Insurance.
  I notified Lariat Automotiv that their contract was canceled and that they had been reported as scammers. They hung up on me but continue to place harassing calls begging for money.

  Business Response

  Date: 01/15/2024

  To Whom it May Concern,

  You contacted our company on December 6, 2023, to set up coverage
  on your 2022 Ford Bronco Sport. We mailed you a policy to the address you provided,
  and tracking shows it was delivered on December 12, 2023, at or around 1PM. On
  January 10, 2024, you called in to cancel your plan with us which isn’t an
  issue. The representative simply asked why you chose not to continue the
  service and you declined to answer by stating you reported us to the BBB, the
  Attorney General, and Disputed with your bank, and your account was cancelled
  in under 2 minutes. Although we value a consumer’s opinion of us, you had your
  request to cancel completed in under 2 minutes, you were unwilling to disclose
  a reason as to what changed your mind so we could address it the best we could,
  which is required on any cancellation call, but all you could state is where or
  who you reported us to.

  I will state and submit the same information when I
  receive all the information from each business regarding your cancelled
  account. And I would like to state just for clarification at the end of your
  statement from the representative that cancelled your account. She stated, “I
  have everything cancelled out on our end and I’m sorry there wasn’t anything we
  could do to help you out any further.” You replied “Ya, so then it’s all cancelled,
  and you won’t contact me anymore?” The representative replied “No, everything
  has been cancelled out sir.” You then replied with, “Cool, alright bye.” and
  the call was ended. If there was anything you needed any further from us our number is **************.

  Have a wonderful day.

  Thank you.

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve had an extended warranty with this company for several months now and back in October I had a blown head gasket so I took it to the repair facility and lariat auto group took 4 weeks to approve my claim which is absolutely ridiculous but fast forward less than a month later my engine light came on so I took the car back to the repair facility and Honda said my fuel injectors are bad and they need to be replaced so we started another claim and again they took 3 weeks this time just to deny the claim because they said these codes are basically the same as the last claim and that Honda should have found the issue the first round, so because Honda may have made a mistake and overlooked the issue lariat auto group expected me to pay out of my pocket 1,700 for this repair which defeats the purpose of having a warranty. But Honda was generous unlike these people and covered half of the expenses so I just had to pay $816 total. I highly regret signing with this company and I wish I would’ve read these reviews first.

  Business Response

  Date: 12/19/2023

  To Whom it May Concern,

  You purchased your platinum policy on your vehicle through
  Carguard Administration on April 17, 2023. You are six months into your policy,
  and you came into the repair facility with a blown head gasket on October 10,
  2023. Lariat Automotive Group does not approve or deny claims, so I apologize
  for the misunderstanding. Carguard Administration was in correspondence with
  your repair facility regarding the claim. On November 1, 2023, Carguard
  Administration paid your repair facility $2916.83 for the repair. Again, Lariat
  Automotive Group does not approve or deny any claims, nor do we have the
  authority to override an Administrators decision. Any major repair can take
  time whether it’s sending an inspector for any major repair, waiting on parts
  to be shipped, etc. All this information is stated in your contract which I
  have submitted for your review on Page 7 Section 3, Paragraph 4, also, on page
  12 under rental benefits.
  

  On October 10, 2023, you went in for the head gasket repair.
  On November 1, 2023, it was paid by Carguard Administration. On November 28,
  2023, you went back into the repair facility for bad injectors.The injectors
  were determined to be the cause of the head gasket to fail. It was your repair
  facilities responsibility to call in the claim following their diagnosis as to
  why the head gasket failed. It was determined by Carguard Administration claims
  department, they were unable to repair the fuel injectors due to the repair was
  then proven that it was needed at the time the first repair was started and
  completed in October. The head gasket and fuel injectors were determined to be
  the cause of the damage to the blown head gasket with this claim.

  Honda should have compensated your bill due to the mistake on
  their end and not faulting your administrator. However, they were going to
  charge your service contract with Carguard’s claims department $1,700.00, but
  only charged you $816. We are happy that they were able to do that for you considering.
  As of today December 18, 2023, your account is still active with a payment
  scheduled. We are unable to make any changes to terminate your plan without
  your consent. If you would like to please give Lariat Automotive Group at **************,
  anyone will be able to complete your request. Have a wonderful day and we look
  forward to hearing from you.
  

  Thank you,
  ******* ******