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Business Profile

Bridal Shops

My Beloved Bridal and Formalwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bridal Shops.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a prom dress for my daughter in September. We were supposed to pick it up in October. I called to see why I haven&#**;t received a update call about my dress. I was told that it wasn&#**;t in yet. I went back in November to pick up the dress and for my daughters fitting and it was too small. We ordered a new dress and I was told it would be in the second week of December. I called today and was told that the dress wouldn&#**;t be in until January. I never received a update on the dress considering I was promised the second week of December, Now I&#**;m not allowed to come to the store and she would mail me the dress. I don&#**;t want the dress mailed to me what if the dress still does not fit.

    Business Response

    Date: 01/12/2024

    The customer that filed the complaint came into the store and found a dress for her daughter and we ordered her a dress, but when they returned the dress did not fit, and I ordered a new dress and I took the loss and the dress got stuck customs and prom is not until 4/2024.  I called the customer to inform her of this.  The customer then calls the store periodically wanting a ETA on the dress.  The customer then came into the store being disruptive.  The customer has been combative and rude.  The dress has arrived and the customer is coming to the store on Thursday.  

    Customer Answer

    Date: 01/18/2024

    Complaint: 21060919

    I am rejecting this response because: I had little communication about the details of my daughter's prom dress, I was freaking out, thinking I got scammed, when I called My Beloved Bridal, the owner said she could not reach out to me about any updates after it being about 3-4 weeks late because she doesn't have the staff to meet all of her customers needs. I so am happy I contacted BBB, if I hadn't I'm not sure if my daughter would have her prom dress that was already paid in full. If there wasn't a problem there wouldn't be a reason for me to reach out to BBB. I finally received the dress after contacting BBB, I received a text message stating my dress was ready and was able to pick it up. I won't be using this company anymore in the future and do not recommend.  Thanks again BBB!




    Sincerely,

    *************************

My Beloved Bridal and Formalwear is NOT a BBB Accredited Business.

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