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Business Profile

Child Care Centers

Teddy Bear Daycare and Learning Academy LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Centers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/18/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/15/22: They only fed my ** ***** old baby 4 ounces of breast milk and some snacks during a 10 hour period. He is supposed to have 12 ounces during this time period and pureed food, which I provided all of. He did not have a wet diaper from 330pm that day until 7am the next because he was so dehydrated.
    8/16/22: My baby was only fed 1 ounce of breastmilk during a 10 hour period. When I brought him home he was starving and dehydrated. He ate (breastmilk) the rest of the night trying to recoup from what he missed during the day.
    When brought to their attention they said my baby didn't want to eat. No one alerted me this was going on until I read it on the daily report at the end of the day. When asked how they feed him they said they prop him on a boppy pillow and hand him the bottle. He is typically nursed by me while at home and bottle fed when in the care of others. He needs assistance while eating; it wasn't that he was refusing the bottles, he just needed help. Our previous daycare and our babysitters have minimal issues getting him to eat and get him to take all the bottles while in their care; Teddy Bear seems like a decent facility for older children but the infant room is chaotic and poorly managed.
    I requested a refund since I was supplying food, diapers, wipes, etc... all I expected was for them to take care and feed my child while he was there. They didn't do that in the 8 days he was there so I wanted a refund, the owner refused and hung up on me. The refund would be $604.
    On his daily reports multiple times they would go over 4 hours before changing his diapers and there was never a day when they fed him more than 6 ounces of breastmilk in the 8 days he was there. One day when I picked him up he had feces up his back after they had just "changed his diaper." This is serious neglect and not the way a daycare should be taking care of an ** **** old baby. I have removed him and stopped payment on future checks but want a refund on the time I did pay for

    Business Response

    Date: 08/19/2022

    This *********old child was enrolled in the young toddler class. The child was on breast milk using a bottle while in care at the center and being breastfed at home. The child did have times that they would refuse the bottle. The teachers spoke with the mother explaining that the child was refusing their bottle. The teachers tried different techniques to help the child take the bottle. The last day of attendance the child would only take 1oz of breast milk. The parents were not informed until pick up that day. The center apologized and took full responsibility for the lack of communication and the parents should have been informed earlier that day that their child did not consume hardly any breast milk. The parents decided to dis-enroll immediately. The center refunded the family money for that current week and returned the check they had made for future payments. We are sorry that this was not a good fit, and we wish them the best for their family. 

    Customer Answer

    Date: 08/22/2022

    Complaint: ********



    I am rejecting this response because:

    Our child was not properly cared for while there. I expressed concern and nothing was done. I would like a refund at a minimum for the initial $100 deposit, preferably a refund for the deposit and the 8 days he was there totally $604.





    Sincerely,



    ****** ************

Teddy Bear Daycare and Learning Academy LLC is NOT a BBB Accredited Business.

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