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Business Profile

Classic Car Dealers

Fast Lane Classic Cars
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of sale: August 18, 2023
    Amount of purchase: $74,995
    The business agreed to provide this 1970 Plymouth Barracuda that had no cosmetic, mechanical and electrical defects. The car was advertised with 4 Wheel Disc Brakes and only the front has disc brakes, the rear has drum brakes. (Original advertisement document attached)
    I spoke with *********** and ******* to discuss the issues. They asked me to get an estimate for all the repairs and then they would discuss the options. After getting the estimate which totaled $7,747.00, I called both *********** and ******* back to go over the estimate. Their response was that they would not cover any of the cost and I could return the car at my expense for a full refund. (Estimate attached)
    At this point, after the estimate was completed, we already had over $3,500 invested in shipping to us and the cost of inspection and titling. We had to repair rear brakes to pass Delaware inspection which I was able to fix myself - Cost $20 plus labor.
    Our complaint is that the business was not honest and forthcoming with the issues the car had prior to purchase. I feel that Fast Lane should financially assist us with the obvious items that should have been fixed or at least made us aware prior to purchase.

    Business Response

    Date: 10/30/2023


    Dispute Resolution
    Better Business Bureau
    ************
    ******************

    To Whom It May Concern:

    We have received the BBB Complaint ********. We have addressed all mentioned items with
    the buyer previously. Fast Lane acknowledged the braking system on the car before the buyer
    completed payment. They were given the option to walk away given the updated information
    regarding the brakes, but decided to purchase regardless.

    The buyer purchased a 1970 Dodge Challenger which is in wonderful running and driving
    condition. This 53 year old used vehicle was purchased as-is. This said, the buyer was given
    dozens of photos, multiple videos, and far beyond the industry standard of disclosure before
    purchasing. They were given the option to inspect the car for themselves, or hire a pre
    purchase inspector, which they declined.

    Fast Lane has offered to purchase this vehicle back from the buyer. This offer was declined by
    the buyer.

    Fast Lane Classic Cars sees this as a closed matter.

    Sincerely,

    ******* ******** – General Manager
    ************************ or ************
    Fast Lane Classic Cars
    St. Charles MO 63301

  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 16th 2022, I purchased a **** Bronco II from Fastlane. This was purchased at maximum market value for $14000. This vehicle was purchased under the guise that it was in near perfect condition. However, that is anything but the case. Shortly after delivery, the vehicle needed electrical repairs. Everything that holds fluid leaks. The suspension was dangerously worn. It was then discovered that the last 1/3 of the frame is completely rotted out. The front portion of the frame that had a softball sized hole in it but was repaired. The seatbelts do not work as intended, the driver side floor pan is rotted out. The driver side seat isnt properly mounted and moves significantly. The brakes do not function properly. In the last 4 months of ownership, Ive been able to put less than 120 miles on this vehicle. I expressed on several occasions that I would like it to be a cool classic vehicle for my childs first one. This vehicle is in no way able to be operated on public roads. When I was told they would reinspect the car and come up with a game plan, they called me back 3 weeks later to say they replaced some gaskets. When asked about everything else, I was told theyre not going to restore the vehicle. Now Im stuck with a car we cant safely drive. I would have to invest thousands of dollars to even get it operational. This car should never have been sold in the condition that its in. No one should have passed this thing during any kind of inspection. Fastlane needs to do the right thing and just refund my $14k. Ive already invested $1000 and so many hours. This car will never be worth what needs to go into it to just get it right. Im not even asking for what I already have in it. But, I promise they wouldnt put their kid in this thing. I dont know why they almost let me.

    Business Response

    Date: 05/12/2023


    May 12, 2023

    Dispute Resolution

    RE: Complaint ID ********

    We have received and addressed the complaint from ***************  Weve made contact with **************, remedied a few of ************** concerns, most of which was already complete.  We will not be issuing a refund, but will be delivering to ************** a good condition **** Bronco II.  Per his feedback, ************** seems pleased. 

    Thank you,
    *******************************
    General Manager
    Fast Lane Classic Cars
    ************************
    *************************************************************
    ******************, ** *****

    Customer Answer

    Date: 05/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Fast Lane Classic Cars is BBB Accredited.

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