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Business Profile

Construction

Drywall Genie LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please feel free to zoom in on these pictures because this is what your home will look like when ****, owner of Drywall Genie, gets done.He bid this job with an end date of 2 weeks. 2 months later, this is what our house looked like. In addition to a horrible drywall job, he ruined our freshly refinished hardwood floors, scratched the glass in our new sliding glass door, and splattered mud on our rugs, floors, counters, and cabinets which I had to clean up myself. His "dustless" process was far from dustless and he didn't cover anything until I asked him to. Clearly, we did not get the same service that his other customers received.We have pictures that prove he caused over $2500 in damages to our home. I only sent you some of the pictures showing the damage. I have plenty more.The company we hired to come in and clean up his mess said that this was not the first time that they've had to go in and clean up after a Drywall Genie job. It cost us more than $5,000 to clean up and repair the damage that was done. We asked **** to pay for the damages and he refused. ******************* integrity and is as far from professional as they come.

    Customer Answer

    Date: 03/05/2024

    Additionally, we posted a review on his business ******** page and we check marked "does not recommend" and somehow he has managed to change it to "recommends"! That's why I added the additional comments saying that we do not recommend his business.

Drywall Genie LLC is NOT a BBB Accredited Business.

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