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Business Profile

Extended Warranty Contract Service Companies

Asset Driven LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is either a fraudulent company that is making false claims of its legitimacy and taking advantage of senior citizens and disabled, or it is a shell company that is falsely advertising and using strong arm tactics to work its way into widow's housing.I have tried to contact this company to cancel a policy they sold me less than 10 days after agreeing to it, and I am unable to reach them. I have tried through the website (the phone number listed there is disconnected and the contact us form goes unanswered), through a different phone number (which keeps you on hold waiting for at least 35 minutes--even during listed business hours), and through their payment system provider *****, which when reached, tells you they are unable to cancel the policy and you must contact Asset Driven LLC to cancel.The owners of this business are listed in multiple locations, like ******* ****** and ******. Good luck trying to nail down these folks. This business should be investigated and at the very least, avoided by all who value your time and hard earned money.

    Business Response

    Date: 04/09/2025

    We are a company located in ********************, with no other locations, and ownership resides in the same county as the business.  We are sorry to hear about your experience and can clarify the cancellation process.  Every individual we assist is given our customer service phone number after purchase or if requested beforehand; ************.  We are licensed in the state of ******** to conduct business and pride ourselves in assisting individuals with their *************** Contract needs.  I want to apologize for any time effort and frustration you may have incurred during your experience with Asset Driven. If you contact customer service at the number listed above, they will be able to take care of any refund requests.  We handle our customer interactions seriously and can assure you if given the opportunity to do so we can remedy the situation.  

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear **************** is sending me to activate for vehicle coverage validation. But the fact is that I never bought such vehicle with the showing ID like ************. I never bought ***** car or do not intend to buy ***** car. They collected my address and name of may be phone number from somehow, pushing me to activate service contract. This is ridiculous and funny that I never bought a car for my life. They are offering policy. Please ask them not to pushing or phishing me for that kind of service contract. It's really disturbing my normal life & killing my valuable time.

    Business Response

    Date: 02/11/2025

    We market to individuals using information from public record.  Occasionally the information we receive is inaccurate. We do our best and due diligence to ensure the accuracy of the information we are using and will kindly remove you from any future mailings at your residence.  Our motivation is not to waste anyone's time or cause confusion.  We do not include potential customers phone numbers on any of our mailers, only our number.  Outbound calls are not completed at Asset Driven as we rely on the individuals that contact us requesting information on our products. 

    Customer Answer

    Date: 02/11/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ******** *********

  • Initial Complaint

    Date:12/06/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have absolutely NO IDEA who "Asset Driven" is, but they sent me a written notice that is HIGHLY suspicious. (Phishing campaign?) The matter revolves around an "Activation Required For Coverage Validation" mailing I received via ***** There is NO DATE on the mailing, although I received it about December 3rd, 2024. It is one sheet of paper, looks fairly "formal," and "seems" to suggest that it's an automobile insurance company reaching out regarding coverage "validation" (whatever THAT means) for a 2020 ******** XT5. I've never owned a ******** in my life, and don't plan to do so now. The bottom of the paper has what appears to be two cut-off "cards" one could use to presumably show for proof of insurance. SOMEHOW, they were able to find my name and Conroe, ***** address, hence the mailing to me at my home. Also, there's an "Agent" area on the "card" stating that the agent is *********** C ********, *** and that his (presumably) business address is *******************************************************************. The directive within and at the bottom of the mailing states to "Call now" and that I "Must Activate Policy With a State Licensed Agent." Which is funny, being that I'm not a resident of ********, and never have been. The toll-free number to call is marked in at least three places on the mailing as **************. Lastly, it states it is NOT a bill, so - as far as I'm aware - there's no money that's been involved... yet.THANK YOU ahead of time for resolving this matter, as I just want to bring attention to this, as it appears HIGHLY suspect! I do NOT have the ability to scan the document at this time, but I will keep it for two weeks from today's date should you wish for me to mail it to you for whatever reason. Again, thank you, and have a blessed day,-***** *****

    Business Response

    Date: 01/24/2025

    We use public records as a means of marketing to prospective clients.  In ********, *************** Contract Providers are required to be licensed through the ************* of Insurance, along with the company.  The licensure requirement is based on where the company is located, not the consumer.  On occasion we have had incorrect vehicle data due to the large amount of mail sent.  We will remove Mr ***** from any future communications from us as of today.  

  • Initial Complaint

    Date:10/29/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been spamming me with junk/spam mail for months ever since I bought my car. I have never reached out to them, and they try and make their paperwork look like it comes from the **** which is very sketchy. They wont leave me alone.

    Business Response

    Date: 11/11/2024

    We follow all applicable state laws and guidelines as it relates to direct mail we send to potential customers.  We have only mailed Mr. ******* one time during the week of October 18th, 2024.  He will not receive another mailer from us in the future as he has been removed from our mailing list.  I feel Mr. ******* may be making an assumption all mailed advertisement from *************** Contract companies is coming from us.  Any consumer who wishes to be removed from our mailing list will not receive any further solicitations for our products.  

  • Initial Complaint

    Date:08/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have my name address as well as vehicle I'm driving on front of envelope I'm not interested in any thing there are offering this is second company from ******** sending a solicitation stop sending out my information to any other companies like this

    Business Response

    Date: 09/10/2024

    We are a state licensed *************** Contract provider in *****************, ***  We follow all compliance and state laws as it pertains to soliciting new clients, and direct mail.  Any individual that calls the number on the mailer is able to request to be removed from our mailer list. We are a smaller company that does not send multiple mailers to the same individuals, and have not had any correspondence with ***************** besides this inquiry.  We have placed him on our do not mail list to avoid any future issues.

Asset Driven LLC is NOT a BBB Accredited Business.

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