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Business Profile

Extended Warranty Contract Service Companies

Vehicle Services Division and Home Warranty Division

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeated scam letters to try and con us into buying an unwanted home warranty. Have complained about this company before and they told BBB that they would take us off their mailing list, which they obviously haven't. This time they did not provide an address in their scam letter.

    Business Response

    Date: 12/09/2024

    Dear ******* *******
    I want to sincerely apologize for the repeated mailings youve received from us. I understand how frustrating it must be, especially after you already requested to be removed from our mailing list.
    Weve contacted our marketing team about this, and theyve confirmed that your information has been removed from our database. You should no longer receive any mail from us.
    If theres anything else youd like us to address, please dont hesitate to let us know. Thank you for your understanding, and we truly appreciate you bringing this to our attention.
    Best regards,
    **** ****
    Director of Operation

    Customer Answer

    Date: 12/10/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  
     
    Sincerely,

    ******* *******

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have called the number in the letter over the last several years and it does no good to tell them to stop sending me this notice. i donot have a mortage on my home and i donot have a warranty on my home or truck and they will not remove me from their mailing list. plus i get calls from them all the time..these people are nothing but a scam and they donot provide a mailing address. it just says on the postage stamp it was mailed from st. *************..i am disabled and im tired of being harassed by these scums!! they give a record id of ********** and a phone# of ************** this notice says date of may 16 2024..and want me to respond by 6/6/2024..says their operating hrs are mon.-fri 7am-5pm pst. they sent a voucher this time of ****** trying to get me to sign for it..i want these people to leave me alone!! the phone# for the vehicle division letter i got a month or so ago is ************** *************************** program coordinator gave me a id of ************** DONOT HAVE A VEHICLE SERVICE CONTRACT ON MY TRUCK. my dad bought this truck for me in 2013 before he died. their hrs say mon-fri 7am to 7pm & sat 9am to 2pm cst..please make these people leave me alone. they need to be reported as scammers trying to take advantage of people especially us disabled folks!!

    Business Response

    Date: 06/10/2024

    After reviewing the file, we noticed there is some confusion about the sender of the letters you received. Our last marketing campaign to your residence was in August 2023. The referenced record IDs *********** and ARN13245621) are not from our systems, and the phone numbers you provided *************** and **************) do not belong to AutoProtect USA or HomeProtect ****

    We apologize for any inconvenience and regret that we cannot assist further with this matter. To address your complaint, we have taken the following steps:

    1. We have removed you from our contact list and marketing campaigns.
    2. We will cease all future communications with you.

    Please note that while other companies may send you offers, they will not be from us.

    If you have further concerns, please feel free to reach out.

    Best regards.

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the past years I've been receiving mails about a vehicle's warranty about to expire. I never owned the vehicle that was listed, which made it obvious this was a scam. I called several times to remove me from their mailing list but kept getting their unsolicited mail. Now I have started receiving home warranty letters. There is no business address to be found anywhere, which again makes it obvious this is a scam. The second home warranty letter I received today will be marked "Return to sender" although I have no idea if **** is able to return it having only a zip code and permit number.

    Business Response

    Date: 05/19/2024

    Thank you for brining your concerns to our attention.

    We apologize for the inconvenience. To address your complaint, we have taken the following steps:

    1. We have removed you from our contact list and marketing campaigns.
    2. We will cease all future communications with you.

    Please note that we may be unable to prevent additional mailings that have already been processed. Additionally, while other companies may send you offers, rest assured they will not be from us.

    If you have more concerns, please reach out.

    Best regards.

    Customer Answer

    Date: 05/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Cath Hoosemans

  • Initial Complaint

    Date:04/16/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving unwanted unsolicited postal mail from Home Warranty Division. I am fed up with receiving their fraud/scam mail! I do not need or want a home warranty, since my home is paid in full. This is harassment, and it needs to permanently stop now!

    Business Response

    Date: 06/10/2024

    We will take her off the mailing list. 

    Customer Answer

    Date: 06/13/2025

    Better Business Bureau:

    I am still receiving unwanted unsolicited junk mailings, and I am fed up with every month refusing and returning to sender this unwanted junk mailings!

    The only way I will accept the business response is if they actually permanently remove all my contact information along with their subsidiaries, and permanently stop mailing me their junk mail!!!!!

    I have reviewed the business' response regarding complaint ID ********.

    MAKE THE UNWANTED JUNK MAILINGS STOP PERMANENTLY!!!!!

    Sincerely,

    **** ********

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Company has been sending me intimidating & harassing mailings for over two years. they have been trying to persuade me to purchase "coverage" for my **************************** I have called ******************************* to remove my name & address from their mailing list & they have laughed at me, hoping that as I age I will finally succumb to their scam & send them money.

    Customer Answer

    Date: 02/27/2024

    Enclosed please find copies of mailings I have received over the last two years from a company, name unknown, as there has never been an identifying name and address on the mailings or envelope.

    HOME WARRANTY DIVISION

    VEHICLE SERVICES DIVISION

    I have called them several times, (as handwritten notes on some pages indicate) and have been met with derision and hang-ups.  One representative did agree to remove my name and address to no avail.  I continued to receive these mailings.

    I consider this continuous barrage of mail harassing and intimidating.  I believe I and other elders are being targeted, as a vulnerable population for this so called company's scam.

    I hope you are able to put a stop to these continuous mailings and put this so-called company out of business.

    I was unable to scan the documents when I filed my complaint online, therefore I had them copied and am sending to you.

    I do hope you are able to assist me or else direct this complaint to other authorities.  I have also written to my Senator re above and am awaiting a reply.

    Thank you for any assistance you can provide.

    Business Response

    Date: 03/14/2024

    Thank you for bringing your concerns to our attention and providing us with the opportunity to address your complaint.

    We apologize for any inconvenience this situation may have caused you. Upon reviewing our communication history, I have noted that we have only had one interaction, during which you requested our company name and address, which we promptly provided. Furthermore, the majority of the correspondence in your records does not originate from our company. While the letters from *************** bear our name, the additional mailers you received are from various other companies, including the 24 home warranty mailers.

    To address your complaint, we have taken the following steps:

    1. We have removed your contact information from our marketing campaigns.
    2. All future communications with you will be ceased.
    3. Your details have been added to our global do-not-contact list.

    Please be aware that we may be unable to prevent additional mailings that have already been processed. However, rest assured that any further offers you receive will not be from us.

    If you continue to receive advertisements from us or have any further concerns, please notify us immediately at *************************************************.

    Best regards.

    Customer Answer

    Date: 03/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Vehicle Services Division and Home Warranty Division is NOT a BBB Accredited Business.

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