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Average of 16 Customer Reviews
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Review fromLyndsey B
Date: 03/27/2025
5 starsThese guys were so good. Very professional courteous, timely and knowledgeable. They installed a new HVAC unit for us and we couldnt be happier. It works great . From the office staff to the installers they were fantastic. Great company great staff !Review fromDesiree H
Date: 03/23/2025
1 starDesiree H
Date: 03/23/2025
Incompetent or fraudulent! I hesitated to write this review, but I believe others should be informed. I will never return to NPM due to the way I was treated. I had my home warranty send a technician to assess my furnace. In February, ***** inspected my furnace, which was not functioning properly. He labeled it as "illegal" and instructed me to turn it off, claiming that a safety switch had been bypassed. Then, they informed me that because it was missing certain components, my warranty company would not cover it. This raised red flags for me. They offered to fix it for a private payment of $443. It seemed like they were unhappy with my response time, as they then went through my home warranty and provided misleading information. Suddenly, I received an email stating that I needed a completely new furnace for $5,000 out of pocket. They also claimed there was water damage to my furnace, which was never mentioned during the initial visit, leaving me feeling trapped. Feeling pressured from the start, I sought a second opinion. To my surprise, my furnace is not illegal; it has two switches, and as long as one is functioning, it complies with regulations. Additionally, there was no water damage, debunking their claims. I am extremely disappointed with NPM and cannot recommend them to anyone due to their questionable practices. Even if I did require a new furnace, I would not consider them. No thank you
No Problem Heating & Cooling
Date: 04/11/2025
**Dear [Customer],**Thank you for taking the time to share your feedback. We appreciate the opportunity to address your concerns.While we understand your frustration, we must clarify that the assessment and recommendations made by our technician were guided by safety protocols and industry standards to ensure your home's and family's safety. Labeling the system as "illegal" and advising that it be turned off was based on the condition of the furnace and its components, which were found to be compromised at the time of inspection. Unfortunately, the absence of required components made your home warranty company unable to provide coverage, a matter outside our ********** is worth noting that relying solely on a home warranty company to replace a complex and essential system like a furnace does come with limitations. Warranty companies often have specific stipulations and exclusions based on the age, condition, or compliance status of the equipment in question. While they aim to offer coverage, their decisions do not always align with the immediate needs or safety requirements of the homeowner. For this reason, our team presented you with an alternative solution to address the issues promptly, ensuring your home remained safe and functional during the colder months. You've signed a contract with them and they didn't accept the bill, it's just that simple. Regarding the claim of water damage and the need for a full replacement, our recommendations were based on observations made during further inspection and communicated accordingly. We regret that these details were not as clear during the initial visit, and we apologize for any confusion this may have caused.We understand that you sought a second opinion, and while it is your prerogative to do so, differences in assessments are not uncommon given the complexities of ************ and variations in inspection standards. We stand by the expertise and professionalism of our team, who prioritize safety and customer care in every interaction.We are sorry that our service did not meet your expectations and that you felt pressured during the process. Should you wish to discuss this matter further, our team is available to review your concerns and provide any additional clarification.Sincerely, *** Customer Support TeamReview fromKylie H
Date: 08/28/2024
5 starsKylie H
Date: 08/28/2024
***** came out explained the issue with my HVAC system and was very knowledgeable. The day of installation ***** and his partner were amazing and showed up on time. ***** was knowledgeable and very very nice and professional. They cleaned up very well and were very quiet and respectful the entire time. ***** was approachable and his partner was too. They were pleasant. Overall, I prefer ***** and / or ***** for all of my visits, they are an amazing team.No Problem Heating & Cooling
Date: 08/29/2024
Thanks ***** for taking the time and leaving a positive review. We appreciate great clients like you. Sincerely, The No Problem TeamReview fromSloan S
Date: 08/26/2024
1 starSloan S
Date: 08/26/2024
Through my home warranty I submitted a service request in March for my air conditioning system. My normal service company said that I had leaks and I paid for a diagnostics that provided evidence of the leaks. No problem, heating and cooling came out through my warranty company and said there was absolutely nothing wrong with the system. I decided to trust them, but then a few months later my system completely stopped working. Huge leaks in refrigerant which also caused stress to the compressor and I am still trying to figure out whats wrong. The warranty company sent out no problem heating and cooling again to which they said the only problem was that I needed refrigerant. As soon as they found out that I would not be paying out of pocket because I have refrigerant recharge coverage, after they were prepared to do the recharge, they went back to their truck. The technician **** T came back with a measuring tape and said that they couldnt do anything because the return that was installed was too small. Therefore they were going to decline my coverage. After having another company, including one sent by the warranty company, the original installation company, as well as my own technician again, they said there was no issue with the installation of the unit and that the air handler and return was the exact specifications needed. Additionally, as soon as no problem, heating and cooling rejected the recharge of my refrigerant, they were happy to provide me a $15,000 system replacement. They lied about my system being improperly installed because they didnt want to have to deal with the warranty company to recharge my refrigerant and then wanted to ***** me with a brand new system. I reported them to my warranty company and will do anything I can to make sure someone else is not lied toNo Problem Heating & Cooling
Date: 08/27/2024
We are sorry you did not have a great experience with our company. When we receive a work order from your home warranty *** It comes with covered and non covered items that you have contracted with the home warranty. Please send us the reports from your other company experiences and we can explain why this was a non covered call. Our techs are trained regularly on sizing residential systems to todays government code requirements. Please contact us for any additional questions with your home warranty claim. ************. *********************************No Problem Heating & Cooling
Date: 04/11/2025
Thank you for sharing your concerns. We value the opportunity to address your experience and provide clarity.First and foremost, we understand how frustrating it must have been to deal with such challenges regarding your air conditioning system. That said, we would like to explain the reasoning behind our technician's recommendations and actions.When our team assessed your system, their findings were based on industry standards and safety protocols. The initial diagnosis, which suggested no immediate issues, was based on the system's condition during that visit. Unfortunately, systems with existing vulnerabilities, such as refrigerant leaks, can deteriorate over time, leading to more pronounced problems like those you experienced. The subsequent recommendation to address refrigerant levels was made with the intention of resolving the issue. However, during the inspection, our technician identified that the return system was not compliant with the specifications required for optimal performance, which is why further work was delayed until this matter could be resolved. We acknowledge that this may have come across as inconvenient, but it was necessary to ensure the integrity and functionality of your system moving forward.We would like to address your concerns regarding the offer for a replacement system. It is important to note that while warranty companies aim to provide coverage, their policies often include exclusions or limitations that may not fully meet a homeowner's needs. Our recommendation for a new system was made based on the long-term reliability and efficiency of your home's cooling, as older systems with multiple issues often pose recurring challenges.We regret if this created an impression of dishonesty or pressure, as it was certainly not our intent. Our goal has always been to provide safe, effective, and reliable solutions for our customers. We stand by the professionalism of our team while recognizing the importance of clear communication, which we are committed to improving. If you should need any photo evidence of the visit, we'll be happy to provide and further explain what the concerns are with your home and your safety. Should you wish to discuss this matter further or seek additional clarification, our team remains available to assist. Thank you again for bringing this to our attention, and we apologize for any inconvenience this situation may have caused.Sincerely, *** Customer Support TeamReview fromKristen C
Date: 08/22/2024
5 starsKristen C
Date: 08/22/2024
Outstanding Service from No Problem Heating and Cooling!Ive been a loyal customer of No ********************************************* and ****************** for many years, and I cant say enough good things about their service. Theyve consistently provided top-notch HVAC solutions, whether it's for routine maintenance or emergency repairs. The team is always prompt, professional, and incredibly knowledgeable.I must give special recognition to one of their amazing employees, *******. Their dedication and expertise have made a world of difference in ensuring our heating and cooling systems run smoothly year-round. ******* goes above and beyond, delivering not just service, but peace of mind. If you're looking for a reliable, trustworthy, and skilled ************* look no further than No Problem Heating and Cooling. They truly live up to their name!No Problem Heating & Cooling
Date: 08/27/2024
Thanks ******* for leaving us the positive review.Review fromKelsey R
Date: 08/12/2024
5 starsKelsey R
Date: 08/12/2024
I recently had No Problem Heating and Cooling service my HVAC system, and I couldnt be more impressed with their professionalism and expertise. From the moment I called to schedule an appointment, their customer service was top-notch. They were responsive, friendly, and accommodating to my schedule.The technician arrived on time and was incredibly knowledgeable. They took the time to explain the issue with my system in a way that I could easily understand and provided a clear breakdown of the repair options. The work was completed efficiently and with great attention to detail, and the technician even offered some helpful tips for maintaining my system in the future.What really stood out to me was their honesty and transparency throughout the entire process. There were no surprise costs, and the pricing was fair for the quality of service provided. I appreciate their commitment to getting the job done right the first time.I highly recommend No Problem Heating and Cooling to anyone in need of reliable and trustworthy HVAC services. They truly live up to their name no problems at all!No Problem Heating & Cooling
Date: 08/27/2024
Thanks for the positive feedback ******. Please let us know if we can help in the future.Review fromChris H
Date: 08/11/2024
5 starsChris H
Date: 08/11/2024
No Problem replaced both our units and we are happy they did. First they provide several different cost/quality unit options and then they completed the install quickly. They even helped me trouble shoot an issue I had several weeks later related to the thermostat (was from the old unit). Would definitely recommend them!No Problem Heating & Cooling
Date: 08/13/2024
Thank you for sharing your positive experience with us! Were delighted to hear that youre happy with the replacement of both your HVAC units. Providing multiple options and ensuring quality is essential to us, so were glad you appreciated the variety of cost/quality choices.
Its fantastic that our team completed the installation promptly and that we were able to assist you with troubleshooting the thermostat issue later on. We believe in standing by our work even after the initial service.
If you ever need anything else or have further questions, dont hesitate to reach out. Were here to keep your home comfortable and hassle-free!No Problem Heating & Cooling
Date: 08/27/2024
Thanks for taking time to leave a positive review *****. We appreciate you.Review fromNick Q
Date: 08/11/2024
5 starsNick Q
Date: 08/11/2024
No Problem was a lifesaver! Their team was not only friendly but also extremely knowledgeable. They quickly diagnosed the problem with our AC and had it up and running in no time. What impressed me most was how they took the time to make sure our system was fully prepared for the upcoming summer heat. Their expertise and customer service are top-notch. I couldnt be happier with the service they provided and highly recommend them to anyone!No Problem Heating & Cooling
Date: 08/27/2024
Thanks for the kind words ****. Let us know if you need anything in the future.Review fromJoey G
Date: 08/11/2024
5 starsJoey G
Date: 08/11/2024
I had a fantastic experience with No Problem Heating & Cooling! The team was incredibly friendly from the moment they arrived, making the whole process smooth and stress-free. They clearly know their stufftrue experts in their field. They quickly identified and fixed the issue with our AC, ensuring everything was in perfect working order. Plus, they went above and beyond to set us up for the hot summer ahead, giving us peace of mind. I highly recommend them for any heating and cooling needs!No Problem Heating & Cooling
Date: 08/27/2024
Thanks *** for taking the time to leave positive feed back. We are always here to help.Review fromDeb K
Date: 08/11/2024
5 starsDeb K
Date: 08/11/2024
Great company, fast response, expert technicians! Recommend always shop, saved thousands with No Problem!No Problem Heating & Cooling
Date: 08/13/2024
Thank you so much for your positive review! ?? Were thrilled to hear that you had a great experience with our company. Our team takes pride in providing fast responses and having expert technicians who truly care about solving your HVAC issues.
And we love that youre a savvy shopper! Saving thousands while getting top-notch servicethats a win-win! If you ever need assistance in the future, dont hesitate to reach out. Were here to keep your home comfortable and your wallet happy. ??????No Problem Heating & Cooling
Date: 08/13/2024
Thank you so much for your positive review! Were thrilled to hear that you had a great experience with our company. Our team takes pride in providing fast responses and having expert technicians who truly care about solving your HVAC issues.
And we love that youre a savvy shopper! Saving thousands while getting top-notch servicethats a win-win! If you ever need assistance in the future, dont hesitate to reach out. Were here to keep your home comfortable and your wallet happy.
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