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Business Profile

Mail Box Rental

U P S Store

This business is NOT BBB Accredited.

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1

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Review Details

  • Freeman B

    Date: 05/13/2024

    *** used to be my preferred shipper. Not anymore. Had a package I shipped a few weeks ago to ********, a car part I'm having a guy work on has been helping me repair it. I sent it to him in ******** on 4/18 and insured it for $325, cost me $26.74 to ship it to ******** back on 4/18. Since then the guy in ******** worked on it and sent it back to me already, but unfortunately I needed to send it back to him again today (not *** fault). Today I go back to the same *** location I shipped it from on 4/18, the front counter gentleman says I need to package it in one of their boxes (mind it it's in the same box that it was shipped in a few weeks ago for $26.74 while insuring it for $325). Ultimately same package, same destination, same insured amount, same weight, he claimed the cheapest I should ship it was over $100 including the cost to repackage it, when I questioned the cheapest option, he claimed something like "it was outside their normal shipping area" or something.That's not where it ends. I leave and ship it via ***** (because I knew it didn't cost that much to ship this to ********). And I go home, get my receipt from 4/18 that has the same exact dimensions, same exact destination, same exact insured amount when I shipped it a few weeks ago and go back to the *** store confront the guy. The guy refuses to admit he made a mistake quoting me the shipping costs. Claiming "the screen says what it said". It's clear he rung up the shipping wrong. A 14 in. x 14 in. x 5 in. package weighing 1.45 lb going from ***** to ***** with $325 insured value on it doesn't cost $26.74 one day, and over $100 less than a month later. And again that was the cheapest possible shipping option according to him.There were 2 other guys working at time too and neither one of them intervened.Poor training, poor customer service. The gentleman at the counter clearly made a mistake but blamed the computer instead of himself. I will be sharing this story with everyone I know.

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