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Business Profile

Nanny Services

Safe Haven Nannies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nanny Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Safe Haven took my money and did not provide promised services. Worse they did not respond to ******** messages, email it calls.

  • Initial Complaint

    Date:12/09/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired safe haven nannies to recruit and hire a nanny for my daughter and another child. She collected 500$ from me and quit responding despite multiple attempts to contact her through texts, calls, and emails.

  • Initial Complaint

    Date:12/08/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a message on ******** about nanny services. I reached out to them to learn more and set up an appointment. I spoke with someone named ******* who was the **** She gathered information and sent me over a contract. Said the fee was $500 but offered $100 off for a special. I signed the contract. They took my money. I would reach out every couple days to try to get an update. They initially would respond back after a delay that they had candidates for me to interview. I would respond I didn't get them and ask for them to be resent. After days of begging for the info, they would send marginal to no information. They are now not responding back via text or email. I tried to call the number they gave me and the number is not in service. I reached out via ********, no response. I reached out via their website and no response. At this point, I just want my $400 back. Attached is the contract. Very unprofessional.

Safe Haven Nannies is NOT a BBB Accredited Business.

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