We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Guaranteed Roofing & Contracting
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Guaranteed Roofing & Contracting's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Guaranteed Roofing & Contracting has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Guaranteed roofing replaced our gutters and downspouts on March 19, 2025. Their team broke our trash can enclosure when doing so. We immediately contacted them to let them know. They contacted us on April 15th asking for payment for the gutters. We told them we would not pay for them until our enclosure was repaired. The gentleman we talked to at that time said he was unaware of us having a broken enclosure. We have not heard from them at all. I called Friday, May 16th to ask for an update and was told I would hear from someone immediately. I called back on May 22nd and was again told I would hear from someone. We have received no response and our trash can enclosure is still busted.There has been a terrible lack of communication even as we were getting our roof repaired with them last year. We need our trash can enclosure repaired. Due to the lack of response from them we are not willing to pay for the gutters and we are afraid we'll never hear from them again. We need this resolved as we could get fined from our HOA for the enclosure being broken.We understand the weather has been bad here in ************** and a lot of roofs are needing attention and as they pointed out on May 22nd, they have been busy, but a resolution needs to be made.

      Business Response

      Date: 06/16/2025

      We were fully aware of the damage the gutters did to the top of the trash enclosure, it seems that the project managers were not communicating properly but as a whole company we have tried to go out there to get it fixed.  We are doing everything in our power to take care of this.  We are negative on the job and ever since we have known this was a issue we have not asked for any money.  We are Attempting to get someone there to get someone out there that is competent to get this resolved.   My sincere apologies for not communicating this better. 

      Customer Answer

      Date: 06/17/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. They have since come out and repaired the damage to our satisfaction.
       
      Sincerely,

      **** ****

    Guaranteed Roofing & Contracting is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.