Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When they came in July 2024 they said they could get to my roof in a month. I haven&#**;t heard from them and kept getting promises that they would come work on my roof and other things. I left a message last week at the main office number and no one has called me back. I signed a contract with them in August and no one wants to take the job since I did this. I want them to finish the job, to do what we signed the contract for and be honest with me.
Business Response
Date: 12/02/2024
******,
When you originally signed a contract with us, it was stated that your repair would take some time to schedule and complete. You have submitted a complaint stating, "I want them to finish the job", yet we have not begun any work at your property. We do not feel as though it was fair or necessary to file a complaint considering that we informed you upon the signing our contract that it could be a while before we were able to get to you. Knowing that was the case, you agreed and we placed you on our schedule. Although you were getting very close to the top of our schedule (this coming week), now that you have taken things to this extreme and we do not feel as though we can proceed with this repair and would like to dissolve our agreement at this time.
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