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Business Profile

Tractor Dealers

Sydenstricker Nobbe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tractor Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a S130 lawn tractor on 3/1/24, which has a 2 year warranty. The mower was sent to the company for service on the steering wheel. The steering wheel was overly tight when used and this tightness got worse in heat. The tractor was at the company from 7/16/27 and returned to me about 8/1/24 but nothing was done. The company said no repairs were needed, The tractor was picked up again within a week and again nothing was done. I sent the tractor to Quality Lawn Mower and they repaired the issue in a day. The steering shaft, gear and bushing were replaced for $ 299, I have called various people at the company to reimbursement of some kind, No one ever calls me back.

    Business Response

    Date: 11/18/2024

    Good Morning,

     

    First off, I apologize for the dis-satisfaction that our customer is facing: I also apologize for the delay in response, we just received our letter in the mail this morning:  I would really like for my Service Manager to get back in the office before we truly commit to a response.  I have pulled up the customer notes in the system and see where our staff thoroughly checked the steering system and could not get it to duplicate the customers complaint. I will touch base with our service manager when he returns on 11/19/2024 and ensure that we make contact with our customer to work on a resolution. 

    Customer Answer

    Date: 11/18/2024

    Complaint: 22537407

    I have reviewed the business' response and am rejecting it because: I do not believe the staff thoroughly checked the steering system. If so, they would have found the steering shaft to be slightly bent, causing the steering wheel stiffness and made worse with heat. After two attempts to resolve the problem, I went to another business who found and fixed the steering wheel problem. I do not know why the business who sold me the tractor could not fix it well within the warranty time. 



    Sincerely,

    ******** *****

    Business Response

    Date: 11/19/2024

    My response yesterday was a response and not a resolution attempt: I wanted to ensure that the customer new we were looking into this once my service manager and tech were back in the store:

    Today, 11/19/2024 *** (service manage and myself called Mr. ***** and talked threw the process, we apologized for our delay in response and apologized that we were unable to find the issue he was experiencing.  We owned up to our mistakes and offered Mr. ***** a service for his mower which holds the same value as his repair bill.  Upon offering this Mr. ***** said that he would not be using the machine much anymore so we told him we would work on a reimbursement amount for the repair.  We asked that he send in a copy of the bill and at which point we will supply a credit/refund in the amount that he is looking for. 

    Customer Answer

    Date: 11/20/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 

    The requested document was emailed yesterday. If not received send me an email address to send another.
     
    Sincerely,

    ******** *****

  • Initial Complaint

    Date:08/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My **** Deer lawnmower was taken to this company in July around the first of month, when the ************* was returned a month later it was not the same ************* the one they brought back was a older model my ************* was only a year old plus the one they bought back was still broken

    Business Response

    Date: 08/27/2024

    Customer's machine originally came to us for the complaint of the deck belt being off. This issue was addressed via warranty repairs, deck belt failed due to bad spindle, belt guide also damaged as a result. When we attempted to deliver the machine to the customer, the customer did not think it was her machine, also felt that the condition of the machine was not the same as when she gave it to us. The delivery driver confirmed the serial # matched the paperwork and called me. I confirmed with the warranty reports that it was in fact the correct machine. The customer did not believe us, the decision was made to the bring the unit back. At that time, we again physically checked the serial # and matched to the registration in the warranty systems. The main issues brought up with the condition of the machine (reasons the customer believed it to not be her machine) was the headlight harness was loose, front right gage wheel bracket was bent, and the rubber on the parking brake pedal was missing. Also the overall cleanliness of the machine. For customer satisfaction, we straightened the gage wheel bracket, replaced the rubber pad on the foot lever, and rerouted the headlight harness. All repairs were made at no cost to the customer. We also washed the machine thoroughly.  Once contact was re-established with the customer, I explained what we had done, the customer's response to this was a question of had we heard from ************** Warranty-we had not at that time. The customer was informed we were ready to bring the machine back per her approval, however she wanted us to speak with Deere, and that she was going to call them back. ***** did reach out to us and ask what had transpired shortly after, stated they had a hard time getting ahold of the customer and was going to close the case. Shortly after that we received the complaint via *****

Sydenstricker Nobbe is NOT a BBB Accredited Business.

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