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Business Profile

Used Appliances

Happy's Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Appliances.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Frigidaire Gallery Side by Side Refrigerator from Happy Appliances on 05-06-2025 and paid it in ******* was delivered to my home on Thursday 05-08-2025 NOT WORKING. I was told I HAD TO PUT IN A SERVICE CALL. The refrigerator is leaking and still leaking water and the water is off. Ive been on the phone up to the store several times to get this resolved.I was told they would swap it out and I was willing to pay $50.00 more for a different type. With no success, I was told I have to wait u til next week Monday for a service repair. Unacceptable They supposedly called the store owner **** and spoke with his wife who said no then they spoke with him and he said no. This is unacceptable on all levels. I will spend my last boycotting and letting others know that this site is a rip off. I have various platforms and will be calling all news stations to alert them of this. I will be going to the court house to file a lawsuit.

    Customer Answer

    Date: 06/04/2025

    Today a service person was sent to my home , they called the issue in and was told that this fridge has been replaced in ** and there is nothing they can do, my issue is with the store I bought it from.  I called Happys and kindly asked if they could just refund me my money and I will figure it out.  They said no they will replace it because they do not refund.  I told them this stress is causing me severe health issues. The store said that they should have taken the serial number out but they didnt, I just want my money they can come and get this item.

    Business Response

    Date: 06/04/2025

    After multiple attempts to
    service her appliance, it is being replaced and a new refrigerator is
    being delivered to her tomorrow. The consumer accepted and is happy
    with this resolution. Thank you.

  • Initial Complaint

    Date:03/28/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a washer/dryer set from their ****** location and paid to have it delivered and installed. They hired a 3rd party to perform this service. When said company delivered the set, they said they were not able to install because there was an issue with the cold-water line. They did not go into detail, and my wife being the only one home was not sure of what to ask. When she asked them to at least connect the plug to the dryer, they said they were unable to do that either. We were able to get everything connected ourselves without a single issue with turning the water off. When we contacted customer service about what was done and not done, Happy's informed us that we need to contact the delivery service with the complaints. I informed them that we didn't pay that delivery service, and that we paid them, they still dodged responsibility saying it was out of their hands and that we need to get in touch with the delivery company.

    Business Response

    Date: 04/26/2024

    She agreed to keep the appliance and we have resolved the issue. 

  • Initial Complaint

    Date:05/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/5/2023 I purchased a Maytag washer and dryer from Happys appliances and by 3/29/23 the washer stopped working. I called Happys customer service department they told me full factory warranty in place and they scheduled *********************** to come and repair it. It took 2 weeks for Diamond to come and repair. The tech came on 4/13/23 and said he had to order a part and they would schedule time when the part came in. The part came in on 4/17/23 however it took them until 5/1/23 another 2 weeks a later ti put that part in. The tech from Diamond came and put the part in only to find that another part was required. The tech says its a pump we have that in stock well be back out this week. The end of the week came and I heard nothing from them. So I called Diamond they told me the tech indicated the part was in and the ticket is closed. No indication of the additional part that was needed. ******* told me I had to call and start a whole new ticket. So I called Happys. They scheduled yet another service call with Diamond. The tech arrived on 5/17/23 with the pump only to realize it was yet something else wrong with the washer. I called Happys back and told them I wanted a replacement for the washer and dryer the csr told me he was trying to contact the management but they were in ******** and that they hadnt called him back. Not sure what being in another state has to do in this day and age. So after only using the washer for 3 1/2 weeks and paying $1000 hard eared money for the washer and dryer I sit here without a working washer and no resolution to this. I realize all sales are final but I would expect the machine to work for more than a month which is why I asked for a replacement washer and matching dryer. I have had to spend time and money going to the laundromat week after week which is very frustrating. I would like resolution quickly. I have been more than patient. The tech from ******* told me Happys should have never sold me this washer.

    Customer Answer

    Date: 06/20/2023

    Happys has replaced the washer. 

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/27/2020 I purchased a top loader whirlpool for $2,075 along with a 5 year warranty for $197. On 12/19/2020 my washer stopped mid cycle, full of water and will not power on. They sent the repair guy out to assess and the SCAM warranty they sold me will not cover the $300 part to repair it. I have almost 3 years left on the warranty.

    Business Response

    Date: 01/25/2023

    The consumer purchased an extended warranty to cover the possible
    malfunction of her appliance, and the matter was resolved in the form of
    a refund for the purchase price of $650.00 for the appliance in
    question. This is called a cash out by the warranty company, and it was
    approved on 1/5/2023, and a check was mailed to the consumer. This was a
    financed appliance, any additional fees above and beyond the $650.00
    she paid for the appliance as well as the $197.00 for the extended
    coverage for a period of 5 years, is due to the balance not being
    settled within the 90 days the financer requires, at that point they
    will add interest, which resulted in the total paid for the appliance,
    by the consumer. I have spoken to Mrs *******, she is aware of the
    details and the process, and her case has been completed. If any
    additional information is required, please let me know. Thank you.
    --

    Thank you!

    Happys Customer Service

  • Initial Complaint

    Date:10/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dishwasher in July 2022. It did not work. I called Happys to return it. They refused stating it was their policy not to accept returned appliances after they have been hooked up. After going through the warranty process, I have found out that the dishwasher was originally purchased at Lowes in December. Happys sold me a defective dishwasher knowing it did not work. It is now late October, the dishwasher is still not fixed.

    Customer Answer

    Date: 10/28/2022

    I purchased the dishwasher from Happys appliance.

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are not upholding their warranty. I purchased a deep freeze in 2019 and a five year warranty. My understanding that they would self perform any service that needed to be done. The is an issue with the deep freeze. A service man came out under this warranty (Mid-America Service). He said there was a bad gasket on the door. The tech filed a claim with the warranty company. I called and found that the warranty company denied the claim. I did receive an email from from the warranty company stated that they are processing a check for $540, so they DID approve the claim. Mid America services said they were "buying me out of the warranty" and that's why they sent me the check. I still had a year left in the warranty.

    Business Response

    Date: 10/25/2022

    The customer purchased a 5 year warranty through us with a 3rd party company, **********.  After the manufacturer's 1 year warranty had expired, ********** began their coverage.  From what I could find out, the warranty company could not get the parts to complete the repair the issued a buy out check to the customer.  Since Happys is not a service company, we were not able to provide service to the customer.  We did however arrange for ********** to send out the service provider.

Happy's Appliances is NOT a BBB Accredited Business.

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