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Business Profile

Construction

Matlock Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I hired this company in December, 2021. He was going to make some major repairs on the existing house that were determine via a home inspection. We put money down, $9000. He wanted at least half. We gave him another $5000, on 1/2/22.We gave him the rest of it when our house in ****** sold, $4000 on 1/31/2022. He had started some work, more things were added to the punch list. We gave him another $47,000 on 3/17/22. An additional $1400 was for flooring on 3/24/22. There were also some roofing trusses, $12,300 on 4/6/22. The last check I wrote was for $10,000 on 5/30/22 for roofing materials. In my estimation he has completed about 20% of the work; there is more demo than rebuild. We have paid out a total of $79,475.60 which I can document. He left the project in June 2022. I have tried contacting him multiple times. He also left two malnourished horses on our property which he did come and get. He sent a worker to come get them. He had his workers pull all the equipment here and leave and that was also in June of 2022. I sought legal advice to pursue this. they directed me to BBB.

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Gene * paid half (**** dollars) to run a drainage system from the house down across our driveway. He sent young men to do the job and seemed to not know what they were doing. The edge of the roof was damaged with a small excavator while he was digging s trench. The guys did about half of the job and left about 5pm and never came back to finish the job.We called Gene ********************** several times to get him to finish the job.

Matlock Construction is NOT a BBB Accredited Business.

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