Complaints

This profile includes complaints for Northwest Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Northwest Financial Services

  620 Francis St # 4 Saint Joseph, MO 64501-1928

• 

  Northwest Financial Services

  P.O. Box 848 Saint Joseph, MO 64502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Northwest financial services,they did not provide me with the original contract as I requested

  Business Response

  Date: 08/28/2023

  We would need additional information before we would be able to respond.  Please provide the information listed below.  

   

  1. Last four of Social Security number

  2. Date of birth

  3. Middle name or initial

   

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two issues: 1. Insurance was **** ***** who paid for services of 7-11-2015. I've been contacted several times over the years by NWF for this as a collection. I have the receipt that is paid in full 7-11-2015.
  2. Insurance was ***** who paid for services of 5-2-2020. NWF told me it's a write off an I still owe them. I have the receipt where it was refiled an paid by ***** 5-13-2022.
  I went to the downtown office. They were super rude. Failed to see any of the receipts I had to offer 1-2023. I have dealt several times with both accounts on clearing the delinquent issues. I have receipts that NWF failed to even look at when offered. It was about 830 when I arrived in the office, I was addressed by: I need to log on to my computer. Another gal also stepped in telling me I'm responsible for these two debts. I have receipts they are both paid in full. I've been dealing with these same two accounts that are paid in full over a year with this company. I ask what do you need. The gal told me to pay my bill. It's paid in full. How do you handle nonsense?

  Business Response

  Date: 02/01/2023

  Please see the attached response to *** ********* complaint.  

  The billing department has failed to return requested information to process the first complaint properly. They are still waiting on the return of information to process the billing issue. The second billing issue has been addressed, and while it is also missing important information, it currently shows a zero balance.
  

• Initial Complaint

  Date:01/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Northwest Financial Services to settle a medical debt that went into collections. I gave them my social security number. Then I learned that you are not supposed to do that unless you have a license number for the business to make sure they are legitimate debt collectors. I called back to get the license number, and my mother who I authorized with them to speak on my behalf, called as well. Both times they sent me to another department which went to voicemail. I am not sure how to verify if I gave my social security number to a legitimate entity or if I need to report that my identity may have been stolen. If they are a legitimate business it should be much easier than this to verify that.

  Business Response

  Date: 01/20/2023

  This business is registered in the state of Missouri and the ID number is ************. This business has been in contact with the complainant since 2019.

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/17/2018 dental visit
  the account was sent to collections sometime after that. The collection agency has been holding it until I completed a Chapter 13 Bankruptcy. They are now calling and sending letters to collect, but will not provide a statement of the charges. When I tried speaking with a rep from the collection agency to advise I will not make a payment until I know the charges, her exact reply was "well it has been here since 2019 you're not going to pay it anyway". Very unprofessional.

  Customer Answer

  Date: 12/15/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: 18571939
  
  I am rejecting this response because: I would like a copy of the call recording. The Representative did say the bill won’t be paid. I do not wish to speak with anyone at an office so rude again. I will agree to pay the original balance without any late or service fees if the account will be marked as paid in full.
  
  Regards,
  
  ******** *******

  Business Response

  Date: 12/15/2022

  The recording is not available for transfer however if *** ******* wishes to listen to the call she come to our office and I will be more than happy to assist her in her request.  As for late fees and service fees there are none on the account only statutory interest at the rate of 9% per annum.   

  Customer Answer

  Date: 12/16/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:that is completely unrealistic to expect someone to come to your office. I was in a Chapter 13 bankruptcy  when you were adding the interest. I was not legally able to enter into a payment arrangement during that time. I am willing to pay the original $600 for the services completed. I tried explaining that to the first rep I talked with. When I called to get a statement I was treated wrong which is in violation of the FDCPA. I would like to take care of this but want fair treatment. Please update my account.
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:09/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** and do not have a contract with Northwest financial services. They do not provide me with original application like I asked

  Business Response

  Date: 09/27/2022

  Please see the attached response and itemized for Mr. ***.  Let me know if you would need anything further. 

  Thank you for allowing us the opportunity to address Mr. ***** concerns regarding his accounts with Northwest Financial Services (NW). Currently Mr. *** has a balance due of $152.83, the providers that he owes does have a contract with NW, services were provided to him by my clients ********* ********** ** ** ******* ********* ****** ********* *** ****** **** **** ** *********. I have attached an itemized statement reflecting what services were rendered for Mr. ***** review.
  Not all accounts are eligible to report to a credit reporting agency at one time or at all. It is our desire to resolve accounts for our clients within a 6-month period, since Mr. *** has had these accounts placed since 2019 with NW it is important to get those resolved quickly. Please let Mr. *** know to reach out to our office for resolution.