Complaints

This profile includes complaints for Systems & Services Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Systems & Services Technologies

  4315 Pickett Rd Saint Joseph, MO 64503-1600

• 

  NCO Financial Systems, Inc.

  113 W. Milwaukee St Janesville, WI 53545

• 

  NCO Financial Systems, Inc.

  8025 Excelsior Drive Suite 200 Madison, WI 53717

• 

  SST Card Services

  PO Box 23060 Columbus, GA 31902

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a ****** loan customer who had the unfortunate luck of having my open contract transferred to SST. First and foremost, they still have not responded to the emails I sent on 12/21 and 12/23. Second, my sole purpose for contacting them was because they do not allow debit card payments. Who in 2022 doesn't take debit?
  
  Now my reason for this BBB complaint regards my first SST statement that I received my email last night. Apparently, I have $315 worth of late fees? How is this possible? The last receipt I have when I was still dealing with ****** was on 12/1, in which they stated "Your next Borrow and Grow payment of $100.00 is due in 2 days and you're currently $125.00 past due." I paid $125 the VERY NEXT DAY, which should have left a balance of $100, plus the $15 late fee charge. So how is it that ****** stated I owe $115 on 12/2, but my 12/27 statement from SST says $315? Where'd you come up with this amount in 20 days? The lady I spoke to on the phone said I can send these receipts and emails to them as proof, but in email. SST didn't respond to the last two emails I sent, but they are attached to this complaint.
  
  Not only am I asking for a billing adjustment, but my credit report will need to be updated as well, as SST is reporting INCORRECT information.

  Business Response

  Date: 01/20/2023

  Re: Case # ******** * ******* ********
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  Our records reflect that on August 15, 2021, ******* ******** entered into and signed for a ******
  Borrow & Grow Plan, Savings-Secured Loan (“the Contract”); financing $4,000.00 with **********
  *********, Inc., doing business as ****** (“******”) and funded by ***** ***** *****
  As a New Jersey Chartered, FDIC insured bank, ***** ***** **** (“Bank”) offers credit products
  through its strategic marketplace lending platform partners, including ******, pursuant to its bank
  charter and Section 27 of the Federal Depository Insurance Act (64 Stat. 873). The Bank originates
  such loans as the lender of record in accordance with its credit criteria and applicable laws, rules, and
  regulations. ****** assists in processing credit applications and services the accounts on an ongoing
  basis on behalf of, and with direct oversight by, the Bank.
  On August 15, 2021, ******* ********, agreed to make 54 bi-weekly payments of $100.00, beginning
  on September 11, 2021, with one final payment of $31.63. On or about December 5, 2005, the
  Account was assigned to SST for servicing.
  ******* ******** has made two payments with SST. The Account is currently past due for the
  January 14, 2023 payment of $100.00, prior past due amount of $100.00 and late fees of $215 as
  assessed by the prior servicer, for a total due of $415.00. SST has not assessed any fees since the
  transfer, nor is SST credit reporting at this time.
  The Savings Account balance as of January 12, 2023 is $2,522.51 and will be released after the Loan
  balance is paid in full.
  If ******* ******** has any further questions or concerns, he/she may contact SST Customer Service
  directly at ***** *********
  Very truly yours,
  * ***** *******
  Compliance Officer
  Systems & Services Technologies,
  

  Customer Answer

  Date: 01/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:The payment records I’ve received from ****** do not match what is on SST file. ****** has always added the late fees to payments that are still owed. Which is why the attached payment state missing payments of $125 instead of the agreed upon $100. ****** has NEVER sent any correspondence regarding separate late fees. The ONLY correspondence regarding these fees has been sent from SST. Since I no longer have access to the ******* I am asking for a copy of the documentation they sent to you. You can either mail this or email it,My most recent payment of $200 was made on 1/13, yet in your BBB response letter, you stated I was two payments behind. The attached screenshots FROM YOUR WEBSITE states otherwise.  Regards,
  
  ******* ********

• Initial Complaint

  Date:12/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did have account with ****** and they sold it to SST. Which I just found out is a debt collecting company and charge me $5 or $4.95 for each transaction to play off my loan did not agree to that whatsoever. That's a big rip off and I've noticed so many other people agreeing with me I hope everybody calls you folks maybe we can get a lawsuit together.

  Business Response

  Date: 01/14/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
  company that is committed to resolving customer service issues in a cooperative and expeditious manner.
  SST records show that on March 23, 2022, ********* ********** entered into and signed for a Savings-
  Secured Loan (“the Contract”) financing $1,300.00. The Loan was administered by ****** and funded
  by ***** ***** ****. According to the Contract, *** ********** agreed to make 40 bi-weekly
  payments of $40.00, beginning on April 15, 2022, with one final payment of $21.17.
  A portion of the Loan funds were deposited in a Savings Account held by ***** ***** ****. On or about
  December 5, 2022, ****** transferred servicing of the Loan Accounts to SST. Notice of this transfer is
  prominently displayed on their website, **********. The Savings Account created as part of the loan
  transaction has remained at all times with ***** ******
  The terms and conditions of *** ************ Loan Account remain unchanged, and her Savings
  Account at ***** ***** **** remains open with a balance of $650.00. Once her Loan balance is paid,
  the Savings Account funds will be released to her.
  If *** ********** has any further questions or concerns, she may contact SST Customer Service
  directly at (**** *********
  

• Initial Complaint

  Date:12/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally took out a Borrow and Grow loan for $6000 with **** ** in 2021 where I received $3000 immediately and would receive the other $3000 once I paid the $6000 loan back. In December 2022, I received a letter from **** ** saying they sold my loan to SST, a debt collection company. SST is charging us a fee to make payments. They have no zero fee payment options. Additionally, they do not know the balance of my loan when I call. They do not show my savings account portion of my loan on their website. The website says I am 9 days late and have been charged $135 in late fees in less than 30 days of them having my loan. We received a letter that stated auto pay would transfer over from **** ** to SST and it did not. Their website, ********** does not look legitimate at all.

  Business Response

  Date: 01/13/2023

  Please see attached response.

  Re: Case # ******** * ***** ******* 
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  We’ve completed our initial review of the account in question and found the following:
  On October 9, 2021, ***** ******* entered into and signed for a Savings-Secured Loan (“the
  Contract”) financing $6,000.00. According to the Contract, *** ******* agreed to make 74 bi-weekly
  payments of $100.00, beginning on May 9, 2022, with one final payment of $2.10.
  A portion of the Signature Loan funds were deposited in a Savings Account held by Cross River Bank.
  On or about December 5, 2022, ****** transferred servicing of the Signature Loan Accounts to SST.
  Notice of this transfer is prominently displayed on their website, **********. The Savings Account
  created as part of the loan transaction has remained at all times with ***** *****
  Since filing this complaint, *** ******* has arranged automatic, bi-weekly payments in accordance
  with his Agreement. Once his balance is paid, the Savings Account funds will be released to him.
  Due to the potential confusion for customers surrounding ******** transfer of service, as a courtesy,
  SST will be waiving all accrued late fees assessed by SST.
  If *** ******* has any further questions or concerns, he may contact SST Customer Service directly at
  ***** *********
  Very truly yours,
  * ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc.

  Customer Answer

  Date: 01/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:

  ALCON

  THIS IS MY SEVENTH WRITTEN REQUEST FOR A FULL PAYMENT HISTORY FROM THE ORIGINATION OF THE LOAN. I have emailed SST seven times now and you have never sent me my payment history. ADDITIONALLY, I WAS JUST CHARGED $100 ON JANUARY 7, 2023 AND MY PAYMENTS ARE SUPPOSED TO BE $50. I DID NOT AUTHORIZE THE $100 PAYMENT AND WILL BE DISPUTING WITH MY BANK AS FRAUD. 

  Regards,
  
  ***** *******

  Customer Answer

  Date: 01/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:  How is it possible that neither SST nor ****** has my full payment history? How can I be sure you are even collecting the right amount? Please see attached email response from **** ** stating SST is supposed to have all of these records. THIS IS MY NINTH REQUEST FOR A FULL PAYMENT HISTORY ON MY ACCOUNT. 
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:12/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a loan with ****** which was sold to a new company called SST. This new company is not abiding by the contract that I signed with ******* I did not have a daily interest or a late fee with ******* This company charged me a late fee on day one with interest. I believe the contract I signed has been violated and the terms of my contract should not be changed unless I have agreed to the new terms. I would like SST to abide by the contract that was agreed to with ****** or void this contract all together. SST is taking advantage of me and is making me pay out more money than the agreement made with *******

  Business Response

  Date: 01/13/2023

  Re: Case # ******** – ***** ****
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  We’ve completed our initial review of the account in question and found the following:
  On October 11,2021, ***** **** entered into and signed for a Savings-Secured Loan (“the Contract”)
  financing $2,667.00. According to the Contract, *** **** agreed to make 50 bi-weekly payments of
  $70.00, beginning on November 2, 2021, with one final payment of $39.10.
  
  A portion of the Signature Loan funds were deposited in a Savings Account held by ***** ***** *****
  On or about December 5, 2022, ****** transferred servicing of the Signature Loan Accounts to SST.
  Notice of this transfer is prominently displayed on their website, *********** The Savings Account
  created as part of the loan transaction has remained at all times with ***** ******
  
  The terms and conditions of your Loan Account remain unchanged, and your Savings Account at
  ***** ***** **** remains open with a balance of $1,667.00. Once your balance is paid, the Savings
  Account funds will be released to you.
  Since filing this complaint, the consumer has been making payments in accordance with his
  agreement. Due to the confusion this situation has caused, as a courtesy, SST will be waiving all
  accrued late fees as assessed by SST.
  If *** **** has any further questions or concerns, he may contact SST Customer Service directly at
  ***** *********
  Very truly yours,
  * ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc.
  

• Initial Complaint

  Date:12/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from SST/******** on my credit report. It says it was opened on 03/01/2017 for $20130 with account number starting in ********* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.
  
  I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business Response

  Date: 01/11/2023

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  We’ve completed our initial review of the account in question and found the following:
  On March 14, 2017, ******* and ***** ********** signed an Agreement (“the Contract”) financing
  $13,002.10 for the purchase of a 2017 Kaufman Cargo Trailer. According to the Contract, the
  ************ agreed to make 120 monthly payments of $209.37, beginning on April 13, 2017.
  A welcome call was completed and the borrower/co-borrower did not dispute the loan at that time.
  Seven payments were made on the loan with multiple phone calls between borrowers and our agents
  which took place in between the fraud dispute. We have concluded the fraud investigation and found
  there to be no validity to *** ************ fraud claim. Request for account to be deleted is denied.
  The Account charged-off March 31, 2018. As of 1/11/2023, the estimated payoff on the Cargo Trailer
  Loan is $20,389.47. The daily interest amount is $5.12.
  If **** ********** has any further questions or concerns, she may contact SST Customer Service
  directly at ***** ********
  Very truly yours,
  * ***** *******

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was transferred from ****** to this company since ****** is no longer dealing with borrow and grow accounts. I have made all of my payments to ****** prior to being transferred but now this company SST is trying to say I am past due which is not correct and they continue to report me as late to the credit bureaus. I tried to call for assistance and was given an email to send my proof of payments. When i attempted to call this company their customer service representative refuses to give me an ETA of when this matter will be resolved. I want them to correct their records and to stop reporting me incorrectly as past due. By the way the correct phone number for SST is **** **** ****. . Also please note I have made a payment directly to SST by my due date. There is no missing payment. I tried uploading both images but your system will only allow for one. Please contact me if you would like additional information

  Business Response

  Date: 01/14/2023

  Re: Case # ******** * ***** *******
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  We’ve completed our review of the account in question and found the following:
  On March 22, 2022, ***** ******* entered into and signed for a Savings-Secured Loan (“the
  Contract”) financing $6,000.00. According to the Contract, ***** ******* agreed to make 86
  bi-weekly payments of $100.00, beginning on April 14, 2022, with one final payment of $50.00.
  A portion of the Signature Loan funds were deposited in a Savings Account held by ***** ***** *****
  On or about December 5, 2022, ****** transferred servicing of the Signature Loan Accounts to SST.
  Notice of this transfer is prominently displayed on their website, **********. The Savings Account
  created as part of the loan transaction has remained at all times with ***** ***** *****
  The terms and conditions of ***** *******’ Loan Account remain unchanged and the Savings
  Account at ***** ***** **** remains open with a balance of $2,000.00. Once her balance of
  $5,014.38 is paid, SST will advise ***** ***** **** to unlock the Account and release the funds.
  At the time of transfer, *** ******* was under paid by $15 and as a result ****** showed her past
  due for that at transfer. On November 23, 2022, *** ******* made payment of $100 with ******. Of
  that amount, $15 was applied towards a late fee with $85.00 going to principal, leaving the scheduled
  payment short $15 which did not satisfy her scheduled payment due date for January 6, 2023
  If ***** ******* has any further questions or concerns, she may contact SST Customer Service
  directly at ***** ********
  Very truly yours,
  * ***** *******
  Compliance Officer
  Systems & Services Technologies,
  

  Customer Answer

  Date: 01/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 

  Complaint: ********
  
  I am rejecting this response because:

  This response has nothing to do with the complaint that they are stating my account is behind $100 when I have sent them information showing why their records are not correct. The continue to call and send letters stating I am past due and have continue to report me to the credit bureau as past due. This response only solidifies the fact that they won't research a legitimate complain from a customer. Also, ****** never charged us to use our ATM cards as payment so they are NOT doing the same thing as ****** with regards to processing payments.  I am not behind $100, I have sent your company 3 separate emails with my proof as your representatives requested since they claimed there was a back office that reviews this information. Instead of a generic response, please research this and update your records. It's even more insulting that I didn't choose your business, I was transferred to you and you ar not even doing the basics of your job. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a loan with ****** that was unfortunately sold and bought out by SST. the website I was sent to would not show me loan balances or balances in my savings. I decided I wanted to be done with this it’s it looked extremely shady so I paid the loan off in full on December 12, 2022. I was assured by the person I spoke to on the phone that my account was paid in full and no further payments would be taken. Further the amount paid was $17.90 above the payoff amount so I am actually due back for an overpayment as well. Today 12/15/2022 I woke up to an automatic payment of $100 taken. I called customer support and the lady I spoke with stated she doesn’t have access to see transactions today. How is that even possible? She also stated to me that my savings account with cross river which was to be released upon pay off of the loan would take a MINIMUM of 30 days to process and it would be a check. So not only are they continuing to take payments on a loan that is fully paid off, they are also refusing to release the savings account tied to this as well. This is in violation of the original terms of the ****** loan that they acquired. I am demanding two things - the $100 payment taken illegally out of my account be returned IMMEDIATELY and my savings account balance to be expedited. There is zero reason it takes a minimum of 30 days to pay someone. Failure to comply will result into looking at further legal action against SST.

  Business Response

  Date: 01/06/2023

  Please see attached response.
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  
  We’ve completed our initial review of the account in question and found the following:
  
  On June 4, 2022, **** ********* entered into and signed for a Savings-Secured Loan (“the
  Contract”) financing $3,000.00. According to the Contract, *** ********* agreed to make 37 bi-
  weekly payments of $100.00, beginning on June 30, 2022, with one final payment of $39.19. On
  December 5, 2022, the Account was assigned to SST for servicing as is prominently displayed on
  ******** website, **********. A copy of the Loan Contract is attached.
  
  On December 12, 2022, *** ********* contacted SST to discuss his Account as he could no longer
  view his information on the ****** website. The terms and conditions of his Loan Account remained
  unchanged, and his Savings Account at ***** ***** **** was open with a balance of $ 2,255.49.
  Once his remaining Loan Account balance of $2,234.91 was paid off, SST coordinated with ******* to
  release the funds contained in his Savings Account to him.
  
  *** *********** Loan Account was paid in full on or about December 13, 2022. It is SST’s
  understanding that on December 30, 2022, ************ ***** **** sent *** ********* the funds
  from his Savings Account totaling $2,256.34.
  If *** ********* has any further questions or concerns, he may contact SST Customer Service
  directly at ***** *********
  Very truly yours,
  ** ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc.

• Initial Complaint

  Date:12/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Jan 2022, I applied and was approved for a loan of $1300.00 with ******. $650 came to me via ACH and $650 was supposed to set aside in a savings account. On Dec 5th at approximately 6 am, I received an email from ****** stating my account would no longer be serviced by **** ** and that SST would be taking over. After making my payments of $60 every two weeks for almost a year, I had a small balance left of $148.00. I paid that off on Dec 7 (including the 4.95 fee for the online ACH payment). It is now time for me to collect or gain access to my savings totaling $651.88 and SST is holding up the process. I have received several different responses to my inquires from SST, including my funds would be wired to the bank account in which my last payment, that I would be mailed a check within 10 days, now I'm being told it can take up to 30 days to get money owed to me. I don't know what to believe when dealing with this company and with ******. I just want my money so I can give my kids a good Christmas and Jan 7th is not acceptable. I just want what's mine and what I'm contractually entitled to. Between **** ** and SST, they need to figure out a better way to get customers what's owed to them.

  Business Response

  Date: 01/06/2023

  Please see attached response.

  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our attention.  Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing company that is committed to resolving customer service issues in a cooperative and expeditious manner.
  
  We’ve completed our initial review of the account in question and found the following:
  
  On January 20, 2022, ***** ***** entered into and signed for a Savings-Secured Loan (“the Contract”) financing $1,300.00.  According to the Contract, *** ***** agreed to make 24 bi-weekly payments of $60.00, beginning on February 4, 2022, with one final payment of $40.97.  
  
  A portion of the Signature Loan funds were deposited in a Savings Account held by ***** ***** ****. On or about December 5, 2022, ****** transferred servicing of the Signature Loan Accounts to SST.  Notice of this transfer is prominently displayed on their website, **********. The Savings Account created as part of the loan transaction has remained at all times with ***** ****** 
  
  On December 5, 2022, *** ***** contacted SST asking for the Savings-Account balance and requested it be sent to her.
  
  The terms and conditions of *** *****’s Loan Account remain unchanged, and her Savings Account at ***** ***** **** remained open with a then balance of $650.00.  Once her balance was paid, the Savings Account funds in the amount of $651.88 were released to her on December 30, 2022.
  
  If *** ***** has any further questions or concerns, she may contact SST Customer Service directly at ***** *********
  
  Very truly yours,
  
  ** ***** *******
  Compliance Officer
  Systems & Services Technologies, Inc.
  

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  there was an unauthorized attempted withdrawal from my checking account. I don't know what this company is about and don't have any previous contact or communications from this company. If this this from SeedFi please notify me of any changes from the company itself.

  Business Response

  Date: 12/20/2022

  Please see attached response.We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment processing
  company that is committed to resolving customer service issues in a cooperative and expeditious manner.
  
  We’ve completed our initial review of the account in question and found the following:
  
  On July 13, 2022, ******** ****** opened a SeedFi Borrow & Grow Plan and signed for a Savings-
  Secured Loan (“the Contract”) financing $7,000.00 funded by ***** ***** ****. According to the
  Contract, *** ****** agreed to make 81 bi-weekly payments of $125.00, beginning on August 3, 2022
  plus a final payment of $41.22. On or about December 5, 2022, servicing of the Loan was transferred
  to SST for servicing only. Notice is prominently displayed on SeedFi’s website, ********** and was
  sent to the individual consumers. The Savings Account created as part of the loan transaction has
  remained at all times with ***** ***** ****. Copy of his Contract is attached.
  
  The terms and conditions of *** ******’ Loan Account remain unchanged and the Savings Account at
  ***** ***** **** remains open with a current balance of $3,518.52. Once the remaining loan balance,
  currently $6,436.45 is paid off, SST will notify ***** ***** **** to release the security interest and
  provide the funds contained in the Savings Account to *** ******.
  
  *** ******’ last autodraft payment was for $125.00 on December 7, 2022. His Account is current and
  due for next payment on December 21, 2022. Copy of the payment history is attached.
  
  If *** ****** has any further questions or concerns, he may contact SST Customer Service directly at
  ***** *********
  Very truly yours,
  ** ***** *******
  Compliance Officer
  Systems & Service

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took over ****** . I requested to pay off my loan which ****** takes out electronically.. now this company is stating they didn’t have that info and are not sending me
  My savings check electronically .. they have different terms that ****** . And are also charging me a late fee .. I need my money out of this company as promised in savings
  ..they don’t seem
  To understand what they are doing .. they will be sued .. this company is stealing money from
  People. ..

  Business Response

  Date: 12/20/2022

  Please see attached response.  Thank you.

  Re: Case # ******** * ****** *******
  We appreciate the opportunity to respond to the above-referenced complaint your office brought to our
  attention. Systems and Services Technologies, Inc. (“SST”) is a loan servicing and payment
  processing company that is committed to resolving customer service issues in a cooperative and
  expeditious manner.
  We’ve completed our initial review of the account in question and found the following:
  On November 9, 2021, ****** ******* opened a ****** Borrow & Grow Plan and signed for a Savings-
  Secured Loan (“the Contract”) financing $4,000.00 funded by ***** ***** ****. According to the
  Contract, *** ******* agreed to make 35 monthly payments of $160.00 beginning on November 30,
  2021 plus a final payment of $51.64. A portion of the Loan funds were deposited in a Savings Account
  held by ***** ***** ****. On or about December 5, 2022, servicing of the Loan was transferred to
  SST for servicing only. Notice is prominently displayed on ******** website, ********** and was sent
  to the individual consumers. The Savings Account created as part of the loan transaction has remained
  at all times with ***** ***** ****.
  On December 9, 2022, *** ******* contacted SST to discuss her account as she was confused because
  she could no longer view her information on the ****** website. SST helped her set up access to view
  the loan account being serviced by SST on ****************
  The terms and conditions of the loan account remain unchanged, and the Savings Account at *****
  ***** **** remains open with a current balance of $ 2,005.00. Once the remaining loan balance,
  currently $3,011.32 is paid off, SST will notify ***** ***** **** to release the security interest and
  provide the funds contained in the Savings Account to *** *******.
  As of the date of this letter, *** ******* is 19 days past due for the December 1, 2022 payment. Late
  fees on *** *******’s Account total $105 and were assessed by the prior servicer ******* SST has not
  assessed any late fees to date.If *** ******* has any further questions or concerns, she may contact SST Customer Service directly at

  ***** *********
  Very truly yours,
  * ***** *******
  Compliance Officer
  Systems & Services Technologies,

  Customer Answer

  Date: 12/20/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ****** *******

  They are lying .. they never helped getting anything set up .. I have emailed about how to pay off many times .. no response . They don’t  have a way to pay it seems online . They will keep adding fees .. and they also have no set time

  Line to release my savings funds like ****** did.. so in fact these are not the same terms