We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Systems & Services Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Important information

  • Customer Complaint:
    This business profile reflects national complaint activity

Complaints

This profile includes complaints for Systems & Services Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Systems & Services Technologies has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 451 total complaints in the last 3 years.
    • 168 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed in on 7/12/22 a cashier's check to pay off my loan with Systems & Services Technologies. My account number is ******** and the check was mailed to P.O. Box *************** ** *****. Attached is copy of the cashier's check. My account still doesn't show this check being received. I have sent several emails and calls, but no one responds.

      Business Response

      Date: 08/24/2022

      Please see attached business response.

      We appreciate the opportunity to respond to the
      above-referenced complaint your office brought to our attention.  Systems and Services Technologies, Inc.
      (“SST”) is a loan servicing and payment processing company that is committed to
      resolving customer service issues in a cooperative and expeditious manner.

      We’ve completed our initial review of the Account in
      question and found the following.  On April
      11, 2017, ******* * ******* signed a Retail Installment Contract (“the
      Contract”) financing $18,000.00 to purchase a 2013 **** ***** ***** ***** *** ******************  According to the Contract, Mr. ******* agreed to make 120 monthly
      payments of $237.37, beginning on May 11, 2017. 
      In April 2017, his Account was placed with SST for servicing.

      SST’s
      policy and practice is to post payments on the day they are received and
      identified. Payments submitted online are posted immediately. Payments
      submitted by US Mail are posted once received, identified, and processed by
      SST.

      Mr.
      ******* contacted SST at the end of July and early August regarding a payment
      he stated was placed in the U.S. mail on or about July 12, 2022. SST responded
      to each of the communications. At that time, SST had not received the payment.
      The cashier’s check was only recently received by SST and the payment posted on
      Mr. ********* account on August 11, 2022. The account was marked paid in full
      and closed.

      On
      August 19, 2022, a refund in the amount of $145.70 was mailed via check to Mr.
      *******.

      If Mr. ******* has any further questions or concerns, he
      may contact SST Customer Service directly at ***** *********

    Systems & Services Technologies is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.