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This profile includes reviews for Systems & Services Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 72 Customer Reviews
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Review fromMARK B
Date: 07/16/2025
1 starMARK B
Date: 07/16/2025
I am writing to express my dissatisfaction with the handling of my refund after paying off my personal loan, which was transferred from ****** by ******* ***** to SST. I consistently made on-time monthly payments of over $700, which SST promptly debited from my bank account.
On June 25, 2025, ****** Mortgage sent SST a ***** ***** check to settle the loan balance, as provided by SST, resulting in an overpayment of over $1,100.Despite SST’s efficiency in processing my payments, I have yet to receive my refund, now 21 days later. This delay is unacceptable, especially since SST could issue the refund directly to my ***** account, as it did for monthly debits. I have not received interest on the overpaid amount, nor have I received adequate communication. My emails have gone unanswered, and the phone support has been dismissive and unhelpful. While the Missouri regulator informed me that SST has 30 days to process refunds, this timeline does not justify the lack of responsiveness or accountability.I request immediate action to process my refund of over $1,100. I urge the BBB to address the poor customer service and communication practices that have compounded this issue.Systems & Services Technologies
Date: 07/23/2025
Please be advised that due to the
public visibility of this forum and the privacy of your account we (SST) are
limited in the information we can provide. Refund was mailed and the process is normally 10-15 days for regular mail, if the address is still the same as on the file. We noticed you did call on 7/21/25 and before we could finish the call you hung up. We kindly ask you to contact Customer
Service at (800) 392-8308 for further assistance.Review fromRuth C
Date: 07/15/2025
1 starRuth C
Date: 07/15/2025
Horrid company, trying to finish my deceased mother’s probate which ended in Dec 2024, and finally file her taxes. They took money from her account after being informed she had passed, sending said account into overdraft fees of more than $300. Asked when I’d see the check, they said 7-10 business days…. Every time I call it has been 7-10 business days. I first spoke to them September of 2024, as of today I am still waiting for the refund, which they also tried several times after being told several time via telephone the account was closed by the bank they still tried to up to four or five times wire transfer the refund to the closed account. They always tel me 7-10 business days, it’s been approved, it’s on the way. Almost a year later I have yet to see it, as I call them several times a week to find out where the check is.
Interestingly, while looking at my mother’s paperwork this was not the original company she started this account with. Yet there was no documentation in digital or paper form stating the account was sold to SST.
I have and will continue to call to find out where the money they took from a dead woman’s account is, as they always tell me to contact the debt collection company they sold it to, which you have to leave a message, and nobody calls you back, no physical address to mail info to either. Just shows me what companies to steer clear ofSystems & Services Technologies
Date: 07/18/2025
Ms. *****,
Please be advised that due to the public
visibility of this forum and the privacy of your account we (SST) are limited
in the information we can provide. Unfortunately, we are unable to complete a thorough
investigation without adequate account details. SST was unable to locate the
account in question. We kindly ask you to contact Customer Service at (800)
392-8308 or email ************************ for further assistance.Review fromTaylor B
Date: 05/14/2025
1 starTaylor B
Date: 05/14/2025
I’ve had really great payment history but I lost half my income recently and I called them to ask if they would be able to reduce my $186 payments to $50 since there’s only $300 left on the loan and they refused. Very frustrating considering before this I have NEVER once missed or been late on a payment.Systems & Services Technologies
Date: 06/11/2025
Dear Taylor B******,
Thank you for your review regarding a recent interaction with a couple of our agents. Please be advised that due to the public visibility of this forum and the privacy of your account we (SST) are limited in the information we can provide. We apologize we could not assist on the April payment because the balance was too low. Since speaking with you, we see the balance is $107.98 and due as of May 25, 2025. The last full payment was made on May 26, 2025. Thank you for your payment. If one more payment is made the account will be paid in full. If you can get this done, which is less than the normal full payment, we can ensure a paid in full letter is sent upon receipt of that payment.
If you have any further questions or concerns, you may contact Customer Service at (800) 392-8308.Review fromGreg D
Date: 04/29/2025
1 starGreg D
Date: 04/29/2025
This company is quite rotten and totally unethical. My loan was transferred from Tally to SST. I did not know this, as SST mailed all correspondence to the wrong address. I ignored their calls as it looked like spam, since again, I was never informed of the Tally/SST takeover.
I finally realized what was going on when I saw an alert on my credit report. Despite calling and explaining, they absolutely refused to wave the late payment. SST single-handed crushed my credit score, which averaged 790-800. 15 years of on-time payments and SST cannot understand that this was truly a misunderstanding. I have brought the account current and they still refuse to show any leniency. SST reps are some of the most disrespectful and rude agents I’ve ever spoken to, especially Victor, the self-proclaimed manager. They bounce you all over the globe, with the goal of keeping you from speaking to anyone located domestically.
Very poor business tactics. Very poor company. It’s no surprise I’m not alone in the brutally low rating of SST.Systems & Services Technologies
Date: 05/05/2025
Thank you for reaching out. Systems & Services Technologies is a loan servicing and payment processing company; it is not a debt collector. We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist you. Please note SST does not charge late fees. Please note that Tally is no longer an active company; as such, they have suspended your line of credit and converted your outstanding balance into an amortized loan. Further, they have elected SST to service your account until paid off. Note further that SST has no ownership interest in your account, and the interest rate on your account has not changed. We apologize for any inconvenience this may have caused. Please contact us directly if you have any further questions or concerns.Review fromAmanda N
Date: 04/03/2025
1 starAmanda N
Date: 04/03/2025
My loan was sent to SST from Tally. I made a few payments and then got behind. I called and sked when I needed to make a payment so that the loan would not be charged off. I was told by the agent on the phone that I would be fine to make a payment on the 2nd of the month and I made a promise to make the payment. That was noted in SST's system When I called make to make the payment, I was told I could not make the payment because it had been charged off two days prior.. I would have made that payment two days prior had I been told the right information by their agent. Now SST refuses to help me and reverse the charge off because of their agent's incorrect information they provided to me. I want SST to reverse the charge off and allow me to continue to make these payments. I specifically reached out to them about this issue so that the loan would not be charged off and THEY PROVIDED ME WITH THE WRONG INFORMATION. THEREOFRE THEY NEED TO CORRECT THIS ISSUE.Systems & Services Technologies
Date: 04/08/2025
Ms. N****,
Thank you for your
review regarding a recent interaction with one of our agents. Please be advised
that due to the public visibility of this forum and the privacy of your account
we (SST) are limited in the information we can provide. We can confirm the
last payment made was on October 2, 2024, and collection activities followed
thereafter via Regular Mail, Text Message, Emails and Phone Calls. Final
Demand for Immediate Payment of All Past Due Amounts notices were sent on
January 19, 2025, and March 12,2025. On March 12, 2025, you contacted Customer
Care and set up a Promise to Pay for April 2, 2025, but your account was
Charged Off on March 31, 2025. We are reviewing the matter internally and will
be in contact with you shortly.Amanda N
Date: 04/20/2025
This company said that they would review this matter and respond personally to me. It has now been 9 days since they responded to my review and I have not heard from them at all. The manager of this company tells me that it is impossible to reverse the charge off because of their agent's misinformation provided to me. I want them to correct their mistake.Review fromGerald N.
Date: 02/22/2025
1 starGerald N.
Date: 02/22/2025
Was informed I had a late payment from this company. Never heard from them ever, via email or letter mail. Turns out that this company purchased my account from another bank. Never knew anything about the sale or options. Spoke to two different associates both were rude and stated numerous times that they are not responsible for notifications. So they in a short story would have let my account go into default with no concern what so ever. I was only two days late by the time I checked to see if my auto draft came out of my old account which started me trying to figure out what happened when my payment didn’t go out to the old bank. Made the payment with very limited options to add to my straight disappointment. I’m a disabled veteran on a pension with an over 800 credit score. Why? Because I pay what I owe and don’t appreciate being treated like a dirtbag. Beware of this company and their practices. I will be taking a loan out Monday to pay these people off. They don’t deserve to make interest off me.Systems & Services Technologies
Date: 02/25/2025
Mr. Newman
GoodLeap, the
servicer for your Solar loan that was originated under the trade names
GoodLeap, or LoanPal (and purchased by Truist bank) has resigned as servicer. You
should have received a letter from GoodLeap advising you of a transfer of
servicing to Systems & Services Technologies, Inc (“SST”). You should also
have received a communication (e-mail or letter) from SST confirming the
transfer of servicing.
Please know SST has no ownership interest in your account
and does not purchase loans; we are merely the servicer. Consumer permission is
not required to change servicers. Please be advised that due to the public
visibility of this forum and the sensitivity nature of your account we (SST)
are limited in the information we can provide. Please contact customer care at 877-695-3137
with any additional questions. Thank you.Review fromRaul T
Date: 02/11/2025
1 starRaul T
Date: 02/11/2025
Account sold by Goodleap (solar) to SST. Customer service is poor, to put it professionally.
-Customer service reps are poorly trained (at best), or are trained to lie and stonewall.
-Reps cannot/will not provide legal documentation justifying their actions.
-Reps state our account was sold to them because GoodLeap did not want the hassle.
-Reps have given run-around to (1) our realtor (2) escrow officer (3) our bank analyst (4) us.
Multiple attempts over the past 2 weeks for an official pay-off notice have been answered with "Oh we sent it already" "Its been faxed, give it 24-48 hrs".
The truth is faxes dont take 24-48 hours. They are incompetent at the best, corrupt at the worst.Systems & Services Technologies
Date: 02/12/2025
Mr. T****,
SST apologizes for the inconvenience caused to you by the delay. We have confirmed the payoff email has been sent out today. Please contact SST if you have any further questions. Thank you.
Review fromDonnell S
Date: 02/07/2025
2 starsDonnell S
Date: 02/07/2025
my complaint with Systems & Services Technologies, Inc. (SST) is due to ongoing payment processing issues, lack of follow-up, and the negative impact on my credit and progress toward financial goals.
For nearly two years, I have been using the same bank account to make automatic monthly payments to SST with occasional issues. However, recently this month, my payments have been reversed 3 times despite no changes to my account information as I'm trying to pay off in full. This has caused unnecessary delays and additional interest charges, setting me back on my financial progress and goals.
I have made three prior complaints and called SST four times on 1/29/25, 2/2/25, 2/3/25, and 2/7/25 to resolve this issue. Despite requesting callbacks when payments fail, I have not received any follow-up and have had to initiate each call myself.
On 2/7/25, I asked a representative to process an over-the-phone payment after another failed payment. While I hope the payment is successfully processed, I find it unfair to continue to be affected by this issue when it is not my doing. Furthermore, my credit history may be impacted due to SST's lack of timely resolution. I asked the representative I spoke with on the last call for an ID number, but I was told they have no ID# So I asked for a name, and I was given a name; then I had to ask for a last name since the name was common in case I had to identify who I last spoke to.
I'm currently hoping to get speedy.
1. Confirmation in writing that my payment has been successfully processed.
2. A timely update on the status of my payoff and confirmation that my account will be reported as paid in full to all credit bureaus.
3. A thorough review of why my payments are being reversed.
4. Remove any extra interest or fees incurred because of these issues.
5. A commitment from SST to provide timely callbacks in the future, as I have repeatedly requested.Systems & Services Technologies
Date: 02/10/2025
Mr. S*****,
Please be advised that due to the public visibility of this forum and sensitive nature of your account we (SST) are limited in the information we are able to provide. We can confirm multiple payment attempts were made recently but they were returned by the financial institution. We can also confirm the most recent payment on 2/7/25 which would pay off the account is being processed. We kindly ask you to allow time for the payment process to be completed and your account marked properly as Paid-in-Fill which can take up to 14 business days. Please contact customer care with any additional questions. Thank you.
Review fromSandrah H
Date: 02/05/2025
1 starSandrah H
Date: 02/05/2025
How does this balance ever get paid off when your balance never drops after making payments? I just don't get it. Loan transferred from Tally, but after several on time payments, I still owe the exact same amount? It all goes to interest? What is the point in paying it? I tired to contact them about the balance but got no answers...Systems & Services Technologies
Date: 02/07/2025
Thank you for reaching out. Systems & Services Technologies is a loan servicing and payment processing company; it is not a debt collector. We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist you.
Please note that Tally is no longer an active company; as such, they have suspended your line of credit and converted your outstanding balance into an amortized loan. Further, they have elected SST to service your account until paid off. Note further that SST has no ownership interest in your account, and the interest rate on your account has not changed.
We apologize for any inconvenience this may have caused. Please contact us directly if you have any further questions or concerns.Review fromCathi W
Date: 01/14/2025
1 starCathi W
Date: 01/14/2025
This company sucks I have another loan with Goldman Marcus which I paid off then I took out a second one and they sold it to this company in March of 2024 I tried to make my payment earlier and it tried to pay the whole thing off so my payment was 4 pays late after 2 years of steady payments I lost my job I called to see about skipping a payment they told me because of being 4 days late I was not eligible to skip a payment till I figured things out they would rather have me claim bankruptcy and be homeless instead of skipping a 400 payment 1 month I will never take out a loan with them againSystems & Services Technologies
Date: 01/16/2025
Systems &
Services Technologies, Inc. (“SST”) acknowledges receipt of this BBB Customer
Review. SST is a loan servicing and payment processing company. SST does not
purchase loans; it is just the servicer. We remain committed to maintaining a
high level of customer satisfaction and appreciate the opportunity to assist
you. Having researched this matter, please be advised of the following:
As per the
criteria set forth by our client and creditor of this account, Goldman Sachs, twelve
(12) on-time monthly payments must be made to qualify for the On-Time Payment
Reward program. Unfortunately, Ms. W****** was late on her March 2024 payment
thus disqualifying her from the program. SST does offer other payment assistance
programs which Ms. W****** may qualify for.
Please contact Customer
Service at (800) 392-8308 with any additional questions or concerns.
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