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Business Profile

Convenience Store

Break Time

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/03/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, November 2, 2022 at 2:28 pm, my husband and I pulled into the Break Time/ Cenex Gas Station at 402 North Woodbine to get gas. The advertised price on the outside lighted sign was $3.25 per gallon. When we later checked the receipt, we found we were charged $3.39 per gallon. I tried multiple times to call the listed phone number but there was never an answer. This amounts to false advertising and theft.

    Business Response

    Date: 11/08/2022

    She came in the store and told us about it. My employee called me and I told him to give her whatever money that was owed to her and check the pumps and change them if they weren't right. I changed the pump prices that day and I guess the unleaded didn't change. We gave her the difference of what it would have been. We refunded her $2 and some change. We took care of this problem. I have the receipt to prove it was taken care of. 

    We apologize that this happened. It was an accident. 


    Customer Answer

    Date: 11/13/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 



    Complaint: ********



    I am rejecting this response because: This is not true!  We did not notice the error until we got home.  I did not enter the business nor did I receive any refund.  The business' response is a lie.




    Regards,



    ********* *******

    Business Response

    Date: 11/18/2022

    Evidently this happened to two people and I didn't realize. We did refund one lady. The thing you put the gas prices on, it keeps messing up on us so we got someone to come out and fix it correctly.

    I want to make this right with this customer. If she brings in her receipt, we will refund her the difference.

    It was an honest mistake and I truly apologize for any inconvenience. 

Break Time is NOT a BBB Accredited Business.

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