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Business Profile

Industrial Recycling

Montgomery and Son Trash Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Recycling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use Montgomery and Son Trash for my trash pick up services and have since 2014. My trash has not been picked up in 3 going on 4 weeks. I called them and left a voicemail on September 26th and 27th as well as November 1st and 3rd. I sent them a message on their webiste on September 30th. I have not heard any response from them nor has my trash been picked up. I do not have any other means of disposal of my trash and have had to resort to leaving it outside of the trash bins where it is exposed to the elements as well as animals. I have paid them 6 months in advance and just want my trash picked up but I cannot make contact with them nor can I get a response when I leave messages. Please if you can do anything to assist me I would greatly appreciate it.

    Business Response

    Date: 11/14/2022

    It was picked up on the 8th.

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trash company was paid for services that we nor most people in the area have not received. No phone calls back but they have cashed checks for services that they have not rendered. They have been called and messages left by numerous customers and no phone calls back.

    Business Response

    Date: 11/14/2022

    Her refund was sent out on Friday. 

    Customer Answer

    Date: 11/14/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Regards,


    ***** *****

Montgomery and Son Trash Service LLC is NOT a BBB Accredited Business.

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