Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into contract with Abstrakt Marketing Group through our franchise organization. The agreement was that they were to provide 24 qualified leads/appointments for sales calls for our *********** the 12-month ***** they had only generated 6 out of the 24 guaranteed leads and per the agreement they were to work for no charge until they met their obligation. It has been over 4 months since we were put on "free status" and they have not generated any additional leads and have also not communicated their plan to do so. This has been escalated to the top of their company which has gone no where.

  

  Business Response

  Date: 04/25/2025

  Were sorry to hear about your experience. Its clear we fell short, and were actively working to connect with your leadership to discuss this further.
  Our contracts are structured around annual lead guaranteesnot monthlyto account for list cleansing and prospect nurturing. While that doesn't excuse your experience, we want to be transparent about how our model works.
  We also understand how frustrating turnover can be. While we promote heavily from within, we aim to minimize disruption through thorough documentation, call guides, and monthly meetings.
  Were not perfect, but we appreciate the honest feedback and look forward to having a direct conversation.

• Initial Complaint

  Date:03/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23056639
  
  I have reviewed the business' response and am rejecting it because:

  
  Their reply does not provide any meaningful resolution. They failed to:
  - Offer a refund for undelivered servicesspecifically, the 10 missed appointments out of the 60 promised under the contractual guarantee.
  - Address or take responsibility for their misleading auto-renewal enforcement, which contradicts the actual terms of the contract and may violate Missouri consumer protection laws.
  - Confirm in writing that my contract is canceled and that no further charges will be pursued.
  
  Moreover, after submitting my formal complaint to both their cancellations department and the BBB, I explicitly requested all further communication be conducted via email and certified mail to ensure a written record. Despite this, Abstrakt placed no fewer than 11 phone calls to me over the next 10 days, which I consider unwelcome, excessive, and a form of harassment.

  
  Their repeated efforts to pressure me into handling this off the record, over the phone, instead of honoring my reasonable request for written communication, reinforce the concerns Ive raised about Abstrakts avoidance of accountability and unprofessional conduct.

  
  If Abstrakt is serious about resolving this matter, they can respond in writing to the terms Ive outlined. Otherwise, I will move forward with complaints to the *********************************, the ************************, the ******************************************** ************************ and the *****************************************

  
  Respectfully,
  ****** *******
  Founder and Principal 
  Empower Change Consulting
  
  

  e the 15th day of the 6th month."Since September was setup-only, my 6th month was March, and I provided notice before March 15th. However, Abstrakt falsely claimed I needed to notify them a month earlier. They failed to remind me or verify renewal intent, using deceptive tactics to extract additional fees.Resolution Sought A refund for undelivered services (missed appointments).Assurance of contract cancellation with no further charges.A BBB review of Abstrakts misleading contract terms and failure to deliver on commitments.Abstrakts failure to meet obligations and unethical renewal tactics highlight a pattern of deceptive business practices. I urge other business owners to beware.

  

  Business Response

  Date: 03/28/2025

  ******,
  Thank you for taking the time to share your concerns. Were sorry to hear that your experience did not meet expectations.
  While we stand by our performance, processes to reschedule missed appointments, and adherence to the terms outlined in our agreement, we do understand the frustration around the number of held meetings and the renewal process. Our contracts are structured with a setup period followed by a service term to allow time for list cleansing, outreach strategy development, and appointment generation. While we make every effort to support show ratesincluding rescheduling assistance and cadence adjustmentswe cannot guarantee every meeting will hold or convert.
  That said, we never want any partner to feel unsupported or misled. Our Partner Success Manager, VP, and President have been actively working on a resolution that feels fair and professional for both sides. We take this feedback seriously and remain committed to a constructive outcome. I have attached our agreement for reference. 

  Customer Answer

  Date: 03/28/2025

  To Whom It May Concern,
  I am submitting this documentation as additional information to support my original complaint against Abstrakt Marketing Group.
  Since filing my complaint, I have made multiple written requests to Abstraktboth to their ************************ and to my assigned account manager, ***** Leisingerthat all communication regarding this dispute be conducted in writing via email and certified mail.
  Despite this, Abstrakt has continued to aggressively pursue phone contact. I have received at least 11 phone calls from Abstrakt in a period of about 10 days, and I have received multiple follow-up emails from Mr. ********* attempting to pressure me into a phone conversation. These emails explicitly state that they are unwilling to discuss a resolution in writing and will only share their proposal over the phone.
  This behavior is unacceptable and coercive. It appears to be a tactic to avoid putting any resolution terms in writing, which further reinforces my concerns about their lack of transparency and accountability. I am now including this email trail as evidence of what I consider to be harassment and unprofessional conduct.
  I respectfully ask that the BBB include this information in the official record of my complaint and take into consideration Abstrakts continued efforts to circumvent proper, documented resolution. I remain open to a resolution in writing, but will not tolerate further attempts to pressure me into an off-the-record call.
  Sincerely,
  ****** *******
  *************************

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reject what they said on here. we have now spoken and I feel their response on the zoom call is fine. We have figured this all out. Please close this

  

  Business Response

  Date: 03/03/2025

  *****, 

  Our goal is always to deliver on our commitments, and we take concerns like yours seriously.
   
  Our agreement was based on setting 24 appointments, and we have exceeded that by setting 33 appointments for your business. While we understand the frustration with meetings not making it to the in-person stage, our contract is based on appointments set, not meetings attended. To improve show rates, our team attempts to confirm all appointments the day prior and follows up on reschedules daily. 
   
  Regarding communication, we had a standing meeting in place, which was removed after we received notice of your cancellation. However, we made multiple attempts to reschedule those final meetings.
   
  I understand that your account manager and one of our VPs are both in communication with you regarding this matter and hope we are able to come to a resolution.

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey *****,

  
  

  Thank you for letting us know, we will call him back today to reschedule this!

  
  

  
  

  ******* *********** | Senior Partner Success Manager

  
  

  ********************************************************************* | office: **************

  
  

  ***************************************************************************************** ************************************************************************************* ************************************************************************************* ************************************************************************************* *************************************************************************************

  
  

  
  

  
  

  
  

  From: ******** ****** <****************************>

  Sent: Tuesday, October 29, 2024 2:33 PM

  To: ******* *********** <*********************************************************************>

  Cc: ******** ****** <******************************************************>

  Subject: **** ***** no show for meeting.

   

  
  

  Hello,

  Transmodal no show for meeting.

  
  

  
  

  Regards

  ******** ******

  CEO/CTO

  (o) **************

  (e) **************************** 

  signatureImage

  roperly. Without me having to resort to other actions. Seams ******** is not capable of delivering on there promises. Also they keep trying to take funds from the corporate bank account. I want that activity stopped immediately.

  

  Business Response

  Date: 02/10/2025

  ********, 
  We take your concerns seriously and want to clarify our process. Our agreement is based on an annual guarantee, not monthly performance, as some prospects require nurturing before they are ready to meet. If we dont meet our annual goal, we work for free to fulfill our commitment.
  
  Every appointment goes through a QA process to ensure it meets the agreed-upon contractual qualifications. We also provide call recordings and meeting notes for all appointments, unless set via email, in which case we document the full email chain.
  
  Our agreements also include performance guarantees allowing for early cancellation if specific milestones arent met. We have already provided additional cancellation options outside of these, and hope to come to a resolution that works for both parties. We feel like we've been fair in these offers. 
  
  If you provide the name of the appointment you believe was falsely set, we are happy to review the recordings and address your concerns.
  
  We remain committed to resolving this matter fairly.
  
  Best regards,
  **** *****, Marketing Director
  Abstrakt Marketing Group

  Customer Answer

  Date: 02/10/2025

  Company: ***************************

  Contact Name: **** *****

  Title: Director, Operations

  Decision Maker: Yes

  
  

  Email: ************************************************

  Phone: ************

  Phone 2: ************

  Mobile: 

  Website: **************

  Address:

  *******************

  **********, ** 7070

  
  

  Click Here to View Contact Record in the Pipeline Portal

  Click Here to View the Associated Opportunity in the Pipeline Portal.

  
  

  Click Here for Voice of the Customer Scorecard

  
  

  Call Recording Download Link: Click Here

  
  

  Survey Questions:

  Are you familiar with us?

  No

  How do you handle your IT?

  Outsourced

  What is your most Consistent Issue?

  When do you explore potential new partnerships?

  Q4

  When do you reevaluate or contract expire?

  Q4

  When was the last time you had a Network Assessment/Pen Test (if client does it)?

  
  

  Opportunity Details:

  
  

  Opportunity Type: Appt A

  Appointment Date: 10/29/2024

  Appointment Time: 3:00 PM EST

  Phone/In Person: Virtual

  
  

  Comments:

  10/16/24 ZD: APPT

  CONTACT INFORMATION

  Name: **** *****

  Title: Director of Operations

  Phone: ************

  Email: ************************************************

  Customer Answer

  Date: 02/10/2025

  Please look at below as no appointment was set. This is email from company as to no appointment.

   

  From: **** ***** <************************************************>
  Sent: Tuesday, October 29, 2024 3:35:12 PM
  To: ******** ****** <****************************>
  Subject: RE: Teams Meeting with Astute Business Technology.
  
  Hi ********,
  
  What is this in regard to again? I do not have us setup for a meeting today on my calendar. I have several meetings this afternoon.
  
  **** *****
  Director of Operations
  
  A Passionate Team
  Rooted in Logistics
  **********************
  O: ************
  *******************************************************************************************
  E: ************************************************
  **************
  
  
  

  
  

  Customer Answer

  Date: 02/11/2025

  Please put complaint on hold. They sent settlement offer. Waiting to see if they except my addendum to be in writing. Which I will sign. Not just in an email 

  

  Business Response

  Date: 02/11/2025

  Below are the notes from the appointment and a link that contains the original call recording from when we set the appointment, a recording of us trying to confirm the appointment but instead rescheduling it, and a screenshot of the calendar invitation. While we take many steps to ensure these prospects do show up to the meetings, we can not guarantee that they will due to circumstances outside of our control. 

  10/16/24 ZD: APPT
  CONTACT INFORMATION
  Name: **** *****
  Title: Director of Operations
  Phone: ************
  Email: ************************************************
  
  SUMMARY & PURPOSE OF THE MEETING: Going through their reevaluation phase right now, about to re-sign for another year or 2 with their current company but he's open to reevaluating with us before they decide at the end of the year. 50 users at the company and all of their IT is outsourced. Agenda is introduction to Astute BTC and a reevaluation with their current MSP handling all of the IT. Group decision on the process, himself included but sounds like owner gets involved as well as another. Has to be virtual because he's going back and forth from *******, Fridays are usually good for him though. Set for Friday at 2:00 PM EST
  
  APPOINTMENT DETAILS:
  Qualifier: 50 users
  Where: Virtual
  When: 10/25/24 @ 2:00 PM EST
  
  Original 5 minute appt call attached.

   

  ***************************************************************************************

• Initial Complaint

  Date:09/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since my original complaint was filed, I have resolved the issue with Abstrakt directly.  No further action is needed by BBB.

• Initial Complaint

  Date:06/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 21806501
  
  I am compelled to express my profound dissatisfaction with the response provided, as it appears to be in ***** contradiction to the explicit terms of our contractual agreement.
  
  Our contract unambiguously stipulates that the designated individual must be an IT decision-maker. Regrettably, the individual for the first appointment did not possess this requisite authority. Furthermore, the contract clearly mandates the presence of ****** workstations, a condition that was not met during the second appointment, which had a mere five workstations.
  
  Audio recordings were made during both appointments. It is evident from the response to this Better Business Bureau (BBB) complaint that the respondent has neither reviewed the contract we have mutually agreed upon nor observed the audio of the appointments set on May 31st.
  
  It is disconcerting to note that there appears to have been a last-minute attempt, in the final hours of the final day of the month, to pass along any appointment without due regard for its qualification. This action is not only unprofessional but also a clear violation of our agreements terms.
  
  Upon reviewing other complaints lodged against this company on the BBB, as well as online communities (Reddit), it is apparent that this is not an isolated incident but rather a recurring issue. I urge you to address these concerns promptly and rectify the situation in accordance with our contractual obligations.
  
  Sincerely,
  ****** *******the ****** range, as had been verbally agreed upon during pre-sales, making more evident the potential for undisclosed conflicts of interest.FAILURE TO FULFILL REVISED AGREEMENT Subsequently, Abstrakts General Manager - IT Division, ***** ******, proposed a revised agreement (Addendum A.1): Abstrakt would produce two qualified appointments within one month or provide a refund. We agreed to this addendum, which stipulated a refund for the month of May in the amount of $4,377.50 should Abstrakt fail to meet their obligations.However, at the close of the month, Abstrakt provided an appointment that did not meet the qualifications stipulated in the contract and refused to issue the agreed-upon refund. Abstrakt failed to provide any evidence of a second qualified appointment. No reasonable interpretation of the agreement could conclude that Abstrakt fulfilled their obligations.RELIEF SOUGHT We seek a refund in the amount of $4,377.50, as contractually owed by Abstrakt.

  

  Business Response

  Date: 06/06/2024

  Thank you for your feedback.

  Our meeting guarantee is annual, and while we aim to meet our monthly targets immediately, some ramp-up time is needed to scrub lists and build relationships. Our list-building practices, developed over 15 years, do require manual follow-ups to qualify or disqualify records. This is the same process that we use for our own internal prospecting as well, and our team also spends time each month cleansing and qualifying our records, as even the most trusted data sources aren't 100% accurate. 

  
  Since your campaign began in February and you requested cancellation in May, we were confident that, given more time, we could meet the guaranteed number of qualified appointments. The qualifications agreed upon were "****** users/workstations," and the two appointments set in May met these criteria, along with others outlined in our contract. Therefore, we will not be supplying the refund.
  
  We also provided you with an exclusive list of prospects in your market and honored that exclusivity throughout our engagement.
  
  We regret not making more progress with our phone and email campaigns in these initial months and wish you the best of luck in your future endeavors. If needed, the agreement with qualifiers and addendum can be provided to the BBB team.
  
  Thank you for your understanding.
  Best regards,

  **** *****

  Director of Customer Experience

  

  Business Response

  Date: 06/25/2024

  Mr. *******,

  Our Senior Executive IT Consultant, ***** ******, has made multiple attempts to reach out and further discuss this issue, provide clarity regarding the defined appointment qualifiers and appointments we set, and find a resolution that works for both parties. We are eager to connect directly to ensure we fully understand and address your concerns.

  
  

  Unfortunately, we cannot resolve this issue through a third party such as the BBB. To move forward, we need to have a direct conversation. Until we can discuss this matter directly, we must adhere to our contractual obligations. We believe we met these obligations with the two appointments set in May.

  
  

  We would love the opportunity to connect with you and find a mutually agreeable solution. Please let us know a convenient time for us to discuss this matter further.

  
  

  Thank you for your understanding.

  
  

  Best regards,

  
  

  **** *****

  Director of Customer Experience

  Customer Answer

  Date: 07/15/2024

  I have had multiple conversations with ***** ****** regarding this matter, and he has not been willing to discuss in good faith. Our attempts to resolve this have been thoroughly documented in earlier messages and documents submitted to BBB. It now appears from their letter that Abstrakt is choosing to refuse BBB's next steps for mediation. I would kindly request for the BBB to convince this member organization to comply with the required next steps.

  Customer Answer

  Date: 11/08/2024

  11/8/2024 PE:  First letter sent via email to the consumer.  Informed them of the mediation status.  Asked about any possible resolution and requested ****** respond to email.

  11/15/2024 PE:  Email received from consumer:  My apologies for the delayed response, as I was out of town. Unfortunately, there has been no resolution. The request remains the same as the initial complaint, where they need to honor their agreement and provide the refund as stated. In my original or follow-up on the BBB site, I recall including links to online forums that highlight their deceptive trade practices and violations of their own terms and conditions, demonstrating that I am unfortunately not the only victim. It appears someone has been working to remove these reviews from the internet. However, some still remain and are listed below:

  **************************************************************************************************************************************

  ************************************************************************************************************************************

   

  

  Business Response

  Date: 11/22/2024

  11/22/2024 PE:  email sent to business requesting a refund of $4377.50 as a good-faith effort.

  12/5/2024 PE:  Left vm with main number for ***** ******.  Provided my name, direct dial number, reason for the call and request for a call back.

  12/11/2025 PE:  Final email to ***** at Abstrakt asking for a reply either by email or by phone.

  Customer Answer

  Date: 12/18/2024

  I am writing to request the inclusion of additional pertinent details in my arbitration case against Abstrakt. In my prior communications, I have provided additional historical information and outside sources such as links to Reddit posts that document similar incidents suffered by other customers of **********************, thereby demonstrating that this is not an isolated occurrence. These posts, found on /r/scam and other subreddits, allege that Abstrakt engages in fraudulent practices, such as orchestrating positive reviews through their employees or compensating companies to submit favorable reviews.

  I respectfully request that my original complaint, in its entirety, be incorporated into the arbitration documents. Furthermore, I believe the content of the Reddit links is integral to substantiating my claims and should be duly considered. At present, only one of the email threads and the agreement documents have been included.

  Thank you for your attention to this matter.

  Customer Answer

  Date: 01/17/2025

  We were supposed to have mediation. I reached out and said that the documentation included for the mediation was not complete and was missing. I never received a response to that message from the BBB. I do not know how you can close this without mediation or response to my earlier message

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete scam. They reached out to us to help our company in expanding and help our marketing out. They have waisted so much of out time and money it's disgusting. They promised us 12 calls a month minimum and 3 calls a week, no job smaller than ***** sq ft. We requested leads only for new Asphalt paving and re caps in the areas of ********************************************, ********* and *****************. So far we have gotten multiple seal coating, crack filling, minor repair jobs not in our area let alone thats not what we requested. They have sent us all around even to ***************************** for a bull c*** lead. They have scammed us out of $8,000 so far. When we first spoke to them, we had to do 3 1 hour phone call meetings to discuss everything, so not just our money is gone but a lot of our time also. When we spoke to two different people at the company such as ***************************, and *********, they have not wanted to help us whatsoever in the situation. They threatened to take us to court and start legal action if we stop payment because they are not holding up their end of the bargain that we agreed to. We have not gotten one single job or even a serious lead. We are a new small business starting out and they totally took advantage of us. Please if you know what is good for you, do not use this company.

  

  Business Response

  Date: 04/02/2024

  Thank you for sharing your concerns with us. At Abstrakt Marketing Group, we're dedicated to ensuring your satisfaction and are keen to address the feedback you've provided regarding our services.

  Engagement Recap & Concerns:

  • Lead Targeting Accuracy: Our commitment was to target leads specifically for Asphalt paving and re-caps within **** ****************************, *********, and **************, **. As detailed in our Kickoff Call (with a timestamp at 12:13), we emphasized geographic targeting. While we strive for precision, there may occasionally be inaccuracies in the list locations. In our Wrap-Up Call, we revisited expectations and strategies for scheduling, highlighting a preference for immediate appointments to keep momentum.

    
    

    Guarantee & *********************************************** is underpinned by a performance guarantee detailed in our agreement. This includes adding over 1200+ targets in the first year and ensuring at least 144 annual appointments. If we fall short, we're committed to working for free to meet our goals.

  Feedback & Resolution:

  • Addressing Feedback: Before setting the first appointment, we confirmed with ************ that the appointment met your criteria, even though it included striping and future asphalt workthis was in line with the qualifiers discussed.

    
    

    Options for Moving Forward: To address your concerns, we've previously discussed several resolutions, including:

    • Contract Revision: Focusing solely on full repaves, which would adjust the guarantee.
      Escalation Call: An opportunity to discuss adjustments or the possibility of an early contract exit with our ****************** including EVP ********************* and President ********************************** style="margin: 0px;">Six-Month Review in September: A scheduled review to assess and realign strategies with your goals, as discussed at the 59:22 **** during our wrap-up call.

  We are committed to resolving these issues together, ensuring our services align more closely with your needs and expectations. Your choice among the proposed options will guide our next steps. Let's find a solution that works best for you.

  

  Business Response

  Date: 04/02/2024

  Thank you for sharing your concerns with us. At Abstrakt Marketing Group, we're dedicated to ensuring your satisfaction and are keen to address the feedback you've provided regarding our services.

  Engagement Recap & Concerns:

  • Lead Targeting Accuracy: Our commitment was to target leads specifically for Asphalt paving and re-caps within **** ****************************, *********, and **************, **. As detailed in our Kickoff Call (with a timestamp at 12:13), we emphasized geographic targeting. While we strive for precision, there may occasionally be inaccuracies in the list locations. In our Wrap-Up Call, we revisited expectations and strategies for scheduling, highlighting a preference for immediate appointments to keep momentum.

    
    

    Guarantee & *********************************************** is underpinned by a performance guarantee detailed in our agreement. This includes adding over 1200+ targets in the first year and ensuring at least 144 annual appointments. If we fall short, we're committed to working for free to meet our goals.

  Feedback & Resolution:

  • Addressing Feedback: Before setting the first appointment, we confirmed with ************ that the appointment met your criteria, even though it included striping and future asphalt workthis was in line with the qualifiers discussed.

    
    

    Options for Moving Forward: To address your concerns, we've previously discussed several resolutions, including:

    • Contract Revision: Focusing solely on full repaves, which would adjust the guarantee.
      Escalation Call: An opportunity to discuss adjustments or the possibility of an early contract exit with our ****************** including EVP ********************* and President ********************************** style="margin: 0px;">Six-Month Review in September: A scheduled review to assess and realign strategies with your goals, as discussed at the 59:22 **** during our wrap-up call.

  We are committed to resolving these issues together, ensuring our services align more closely with your needs and expectations. Your choice among the proposed options will guide our next steps. Let's find a solution that works best for you.

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/22/2024

  We've taken immediate action by suspending all contact records associated with your business from our CRM, ensuring no further marketing communications are sent your way. We wish your business success in future endeavors.

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ****** *****

  

  Business Response

  Date: 11/29/2023

  My name is ***** ****** and I'm the controller at ******** *********. We changed our payment provider in November and ****** ***** was accidentally charged. He reached out on November 7th, 2023 notifying us of the charge. I reviewed his account, found the error, refunded his card and corrected the mistake. I responded to the client on November 7th, 2023 letting him know the corrected action I took. * **** ******** *** ***** ***************