Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a Cadillac Carburetor April 3, 2024 and I returned it back on April 16, 2024. I have a tracking number *** Tracking Number **********************. I have tried calling several times and was promise a refund for the equipment I paid for at $706.00. I would a full refund of $706.00. I had to return the equipment because it didn&#**;t fix the car.

  Business Response

  Date: 11/18/2024

  To Whom It May Concern: **** has no record of doing business with this customer. This is the wrong business listed. Thank you.

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 13th at 11:49am I called the sales *** and spoke with them about an exhaust manifold for a 1972 Cadillac Eldorado. I was given part Number EX-49 and was told it would fit. On August 16th I placed the order for the part number EX-49 NONCOATED as well as the recommended copper exhaust gaskets. I called again on August 28th to confirm fitment and was told there was a ****** and was guaranteed these fit a 1972 Cadillac Eldorado. The parts finally arrived three weeks later on September 9th in poorly wrapped packaging that already had holes in the box. Upon opening the box and pulling the manifolds out I immediately knew they would not fit. I called and said they do not fit and was told I need to send PICTURES of them not fitting and email the support email. I did exactly that and tried to be as clear and comprehensive as possible.I received a ***ly saying it was being looked into. 6 days later still no response. I called and I sent another follow up. Finally I received the extremely unacceptable, unprofessional response below:"Good Afternoon As I viewed and talk to your sales *** and went over the support ticket and looked at the pictures you sent and I am not understanding what youre having a problem with those headers do bolt on there is flanges that come with that kit and as your sales *** had explained to you, you may have to go to an exhaust shop to have The lower flanges to meet up the picture that you screenshot it and you sent in those headers will not work for your car or your application and as I review this further looking into this looks like youve already tried install them so it voids a return policy at this time "Lack of Knowledge. These do not fit and will not fit with any modifications other than completely rebuilding them. I did not "try to install anything" only lightly set it in place and sent the requested information. They are more than acceptable for return and I just want to send them back and be refunded immediately.

  Business Response

  Date: 09/26/2024

  Looking
  over this complaint this morning, I called a meeting with Jim, Quinn
  and sales rep Stephen Nelson, and I also had a meeting with our support
  department and reviewed support tickets upon looking and reviewing over
  the pictures that were submitted in to us. Now, with everything that I
  have gone over, including talking to everybody, this individual Clayton
  Smith purchased a set of headers from us. That is correct. Most of this
  complaint of what he is saying counter dick quite a bit, set a head from
  our website he called for several weeks talking to sales rep Steve
  Nelson, and as Steve Nelson explained nobody makes a factory manifold
  but we do make headers for that car. He even gave him the part numbers
  of what to order. Customer went to the website and ordered it so he knew
  exactly what he was ordering and he was also informed by our sales
  department that, there is a two-piece flange that you’ll have to take
  your vehicle to an exhaust shop or have the lower part of the header
  welded with that said, customer ordered from our website. Parts were
  shipped out in a timely fashion as far as what he’s saying that the box
  was damaged. None of that was ever brought up when he had called in or
  put in a support ticket Now moving forward customer gets the headers
  contacts. His sales rep and says that he won’t fit the sales rep said
  you’ll have to put in a support ticket so he emails support. I have
  reviewed the support tickets with him basically cussing out our support
  department and saying they don’t fit, our support department requested
  photographs to see why they won’t fit. Customer did submit photos of him
  trying to install it which entail. If you try to install it or install
  the part it voids any return policy that we have now after customer has
  submitted the pictures. He absolutely demands a refund support, referred
  him over to Jim Quinn, which is a technical advisor, and was willing to
  FaceTime him to see what the problem was after he repeatedly yelled and
  cussed out Jim in a support ticket, and Jim reviewing the photographs
  that he had submitted in it clearly shows he tried install them Jim
  replied due to your actions of trying to install them You need to take
  this to a qualified shop to have them installed customer insist that
  they do not fit this engine, which is false we have been making that
  particular part for years and yes that does fit I feel this is a
  nonsense claim to the Better Business Bureau on something that he
  clearly knows we will not do a return on not to mention the online
  slander that I’ve seen upon reviewing this we understand every customer
  cannot be happy, but I must quote us. The customer has to know what he’s
  working on before trying to install it and if he’s not knowledgeable
  enough on how to work on his car, he needs to take our advice and take
  it to a shop that can install them, with all that said we will not be
  doing a return label or a return on this since the photographs he has
  submitted he has clearly tried install them, which as I stated before
  voids are return policy
  
  

   

  Thank you

  Customer Answer

  Date: 10/01/2024

  Complaint: 22294575
  
  
  
  I have reviewed the business' response and am rejecting it because:

  I have every email sent and you can pull the recordings from my phone calls.  I did not cuss at anyone.  I also don't know what "counter dick" means which is stated in the response, but this is pretty in line with the type of services being provided by Cadillac Speed Shop.  Misspellings, lack of knowledge, zero willingness or understanding to fix the problem.  There are very few factual claims in this response.  Its very interesting to claim things that aren't congruent with facts when everything is in writing and likely there exist recordings that can be reviewed.  I have nothing to hide as I am not saying things that are untrue.  I think providing all that information would provide a much more true account of the situation than this erroneous and unprofessional response does.

  I asked for a video call and was never given the opportunity.  The last email I sent to them asked them to provide a date and time to have a video call and they never responded.  There is no way a shop can make this fit but Cadillac Speed Shop will not even take the time to look at it properly.  They asked for pictures, as do the terms of their website, showing the issue and that's exactly what I did.  No attempts to install were ever made.  I set it in place to show it does not fit this vehicle  at all, which is consistent with their request and the instructions on their website, and took the one right back out after the photos.  The second header has never even left the packaging.  So take back the second header then at least to start and work with me on the one that is falsely being claimed to have an "attempt" to be installed. You cant make an attempt to install them because they do not fit. The headers look exactly as they do when they were sent and they could easily be returned and sold again. They simply know they can keep the money and leave me with headers that don't fit because they believe there are no repercussions.

  I certainly will not let Cadillac Speed Shop keep over $1k of my money and will certainly be escalating this as far as I need to to get to a resolution where I am returned all or most of my money.  I am hoping that Cadillac Speed Shop will do the right thing and allow me to return the headers for a full refund so we can move on from this and I don't ever have to speak with them or do business with them again.

  
  
  
  
  
  
  
  Sincerely,
  
  
  
  Clayton Smith

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a smog kit from this company. Pictured online is two pulley wheels and other various parts. When I received the kit I only had 1 pulley wheel. I emailed in regarding my concern and was told it would be looked into and I would get a response in several days. I never received a response back after multiple email attempts. I returned the kit and asked for a refund and still- never received a response. This was a 600$ kit. I cant get the company to refund me or respond to any communication.

  Business Response

  Date: 09/26/2024

  Reviewing this case, I pulled up to support tickets and a recorded phone conversation on this order, which seems very odd because this person look like they had ordered it and possibly drop shipped it to somebody else from what I can see what this not to mention, they said in this complaint false advertising, which dont understand either But as I review this this person or a BL 49 small pump removal kit order out a few weeks later this individual had called yelling and screaming and cussing. The sales staff out as they told her that she has to put in a support ticket so this customer went ahead and emailed support, which was not very nice to our support department after support had talked to shipping and receiving and it was figured out. In fact this person wasnt missing any parts. They had contact customer back. Customer insisted that it was missing a pulley and demanded their money back, then went forward to file a charge back, which they lost their charge back and then called back to our sales office, yelling and screaming at our sales staff and quoting youre done youre out of business youre done and proceeded to make this report to the Better Business Bureau along with a lot of online slander and reports to other organizations now with that it appears that this person is trying to cyber shoplift free parts I did talk to our shipping department and reviewed when the order was put together Same thing was done through our support department, which in fact showed the customer this is how much the box weighs without that pulley. This is how much it weighs with the pulley. This is how much it weighed when it was shipped out to you however, the customer is trying to get free merchandise, which were already well aware of that scam so, as far as a refund that is absolutely out of the question since it was shipped to the customer with the proper weight, all parts were in the box

   

   

  Thank you

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 27th 2023 harmonic balancer $416.55 sent to owner ***** ******* sent ***** parts guy said it was pending and until no pending they would not send part. Weeks went by tried explaining ***** is bank to bank within minutes. He told me he was done talking to me. That I could email so I did again they were saying it's pending. Tried emailing ***** ******* no reply then got a email that they would not sell to me and I would get my money back in 30 days.

  Business Response

  Date: 12/20/2023

  Sorry
  for the late response

   I have currently interviewed members from our
  sales department to our billing department to find out what exactly this
  is about this person called in to try to place an order said that he
  did not want to use his credit card and insisted on another payment
  method, a payment method that we never use This individual attempted to
  send money over, but could never be fulfilled using *****. It appears
  that his money was held for security reasons, and was refunded back to
  this customer following up with our billing department and talking to a
  bank representative of ours. The reason why it was flagged because it
  was subject for high risk. This individual did contact our support
  department, which was fully explained the situation, and unless parts
  are paid, for, we cannot ship them out, then this individual took it
  upon himself to harass our sales department by calling in every two
  minutes, yelling and cussing at them not exactly sure what the problem
  was why he decided he would rather do a different payment method.
  However, I have talked to the bank and his payment never hit any of our
  bank accounts. Therefore, we cannot send product out. We do wish him the
  best of luck moving forward, but this isn’t something that calls for
  the Better Business Bureau to review discuss when this individual was
  fully aware his payment never went through
  
  

   

  Thank you for your time

• Initial Complaint

  Date:04/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a " smog removal kit" for my 71 Cadillac (order #*****) from Cadillac Speed Shop"s website first week of Jan 2023. My credit card was charged right away and i received no tracking # or update at all.
  Phoned # on website and was told by "the manager" that answered that he cant do anything for online orders and that i had to send an email to support. Sent email to support.
  When my parts did arrive they were to be two separate parts but instead were two of the same parts...sent in a support ticket and was told by *** **** that my order was not incorrect when it left and that order packing is recorded and checked by two people.
  Calling the phone # on website still is no help again as the guy claims he cant do anything for online orders again and to send in a support ticket.
  I end up sending back my incorrect order as per *** **** again and she provided address. (** *** **** ** ***** ** *****).
  I have tracked the package to their provided po box address and also have talked to that post office and my package is indeed there and waiting,,,they have also send out final notices for pickup. (also shown on tracking info)
  Then yesterday was informed by a Tiffany Capone via a emailed support ticket that they do not have my returned order and it is not at their postal box.
  According to a few other complaints on this site my problem is common with this company.
  I am out $1500 Canadian at this point.

  Business Response

  Date: 04/17/2023

   

  Looking in to order order #*****/***** *******
  

  Yes Customer ordered $$686.59
  NOT $1500.00

  After ***** ******* placed the order on our web site he was emailed his receipt a long with his long in info on how to check is order ***** ******* called our commercial sales office pretending to represent him self as one of our dealers after the sales manger cold not find his order sense ***** ******* order on line witch is a different department  as the commercial sales rep explained to ***** ******* and that he is NOT a register dealer for resell of our products then       ***** ******* got very out of line with our commercial sales manger yelling cussing and threatening him as he tryed very hard to explain to ***** ******* that you called the wrong department if you order on line you have login to look up a order or put in a support ticket seens our on line department dus not do phone support emails only.

  Then order was shipped out and ***** ******* did in fact get emailed his tracking info.

  After ***** ******* got his order he called back to commercial sales office yelling cussing and threatening because he did not know how to install the parts he ordered commercial sales manger tryed to help ***** ******* with his uneducated problem with how to in stall the part to the point ***** ******* yelling cussing our commercial sales manger had to end the phone call I know this is factual because I have just listened to the phone recordings.

  ***** ******* did in fact put in a support tickets and clammed the parts he ordered from our web site was wrong when our support manger looked in to it  ***** ******* was wrong once again parts ***** ******* ordered was fine after ***** ******* was emailed and told he was wrong  ***** ******* stared cussing and threatening in the support ticket to the point support manger has to close his support ticket

  Support department did tell him if you are unhappy with your order he could ship it back to our return department.

  ***** ******* called back to our commercial sales office yelling ***** ******* and demanding a return tag to ship it sales manger told ***** ******* to follow the steps listed on our web site for returns policies page seens he ordered on line NOT from commercial sales Deportment 

  Looks like a few weeks went passed then ***** ******* started calling commercial sales office yelling cussing and threatening again saying he shipped the order back commercial sales rep told ***** ******* he has to put in a support ticked seens his order was placed with online sales department NOT with commercial sales office ***** ******* said "" we need to get off our lazy asses and check our mail"" along with other things then hung up on  commercial sales office at that point our commercial sales manger put ***** ******* on a do not sales list and blocked his phone number from coming in seens he wou;d not stop calling in 30 called in a one hr time frame

  Then ***** ******* decided to talk his problems out on back to back support tickets cussing and threatening in emails 20 emails back to back Manger of our support department followed up with our returned department and NOT any thing has been shipped back to us from ***** ******* so kinda hard to do a returned if order has never been shipped back to us and inspected 

  So at this point Looks like ***** ******* is using the BBB platform to harass us and on line  this will also be forwarded to our Legal department to review seens this Clearly appears to be situation they will follow up on

   

  Thanks
  

• Initial Complaint

  Date:02/22/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been emailing Cadillac Speed Shop since 12-15-2021 about order #***** that was placed on 10-8-21. They have continued to give me the run around with they are looking into this or it should be sent out soon. The last 6 months I cant get any response at all. They charged my card for $343.90 on the date ordered and still have not received my order.

  Business Response

  Date: 03/09/2023

  
  Looking over and reviewing this order from October 8, 2021 which is a few years ago customers card had come back as suspect for fraudulent behavior and was declined customer was notified about such a problem and order was terminated so not sure exactly what the point of going to these measures two make a falsify claim such as this however the order was declined so such order would never be sent out

   

  Thank you
  

  Customer Answer

  Date: 03/10/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: I have proof from my credit card company and phones calls with them that Cadillac Speed Shop indeed did get the money and no such claims were ever made.  I have 11 emails from Cadillac Speed Shop and It wasnt until the last email  Feb 23 2023 that they are claiming this.  We tried to tell them this but they are not responding.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 03/17/2023

  As You can see He did put in a order OCT 2021 However the order was flag as high risk by our payment processor and never hit our billing department bank account The processor held the funds for 90 days and was returned. So we never was payed for this order so there for we can not ship any body any thing if we are not payed. I do find it very add this customer knows all of this but yet 18 months later after this order as you can see in the attachment was canceled this is now a thing ? 

   

  Thank you
  

  Customer Answer

  Date: 03/21/2023

  
  
  Complaint: ********
  
  I am rejecting this response because: We are submitting all of the email correspondence from December 3rd 2021 to June 6th of 2022. From the emails we were getting, we were trying to be patient. No mention at anytime of a payment issues until we complained to the BBB.
  They also stated that they didn't have a phone number and that again is a lie as you can see on correspondences. I'm also submitting credit card statements form December 2021 thru February 2022. No credit back to us was made and Cadillac Speed Shop did indeed receive payment. I think they need to look at their own accounting to find their mistake.
  We have overwhelming evidence that Cadillac Speed Shop is being dishonest and were paid. 
  At this point we want our money back. 
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:01/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new intake manifold. carb, valve covers w/kit 3, a/c compressor w/bracket. for $2300.in may of 2022 I have since received the a/c bracket only.$49.00 its been 7 mos. i keep hearing back order, they parts have been sent, then say its still on back order. just a run around every time. every review I've seen state the same complaint, they take your money and send no parts. or send the cheapest thing on the order. no effort to contact customers, yet each person on this page all say the same thing. very consistent responses.

  Business Response

  Date: 01/05/2023

  Looking over this order it was shipped out and delivered.

  delivered Jul 30th 2022
  Tracking #: ********************** 

  As far as a ac bracket for $49 doller sorry we dont have a AC bracket that is $49 dollars.

  So this looks like a very false report.

   

   

• Initial Complaint

  Date:11/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of this year, I placed an order on a local business website for parts for my vintage Cadillac. Since then, I have received very sporatic communications, if any and they were typically prompted by my intervention. I have contacted them regularly through email to find out when the parts will be delivered, with the typical response being "its on backorder, and should be in soon" or something to that effect. On the advertisement, it says the part is in stock, and usually ships in 24-48 hours.
  
  This is the website:
  ******************************  And I will include a screen shot of my order details page, which still shows as a not updated status since then (11 April 2022).
  
  I have also tried calling the company, at international rates but they refuse to discuss online orders over the phone, and direct me to the online contact avenue.

  Business Response

  Date: 11/18/2022

  ****** ********
  
  ***** *****

   

  Ordered from our web site on Apr 11th 2022  did send notifications to order sales portal and emailed as well that some of this order is on back order.

  This order was red flagged for possible fraudulent we have traded to reach out to ****** ******** to verify his billing and shipping address with no response from him until now so at this point he needs to work with our online sales department to work out his billing info and get his account varied.
  

  Customer Answer

  Date: 11/18/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:  They have had all my contact information since April. I have emailed them back and fourth over 10 times throughout the last 7 months and have not heard a single word about the “fraudulent order” claim which sounds like nonsense. Was the money that I transferred fraudulent? No, it was not. Their excuse for not sending the parts to me has been this back-order spiel since the very beginning, and at this point I would like my money back and to forget I ever dealt with these people.  If this was really the case, they had enough time to send me a letter to verify my order is not fraudulent. It probably came up as such because I ordered from overseas, though I paid from a stateside bank.

  
  

  I can provide the online messages as evidence that this fraudulent claim was not brought up by them ever. I also called them twice at international cost to try to speak with someone directly, but the person I called both times was extremely rude, and made no qualms about making me feel like I was at the very least being a bother by calling. On top of that, they refused to discuss orders placed through the website and directed me to the online contact portal which brought no resolution.  
  

  
  

  I thank the people at the BBB for their time and assistance. 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:10/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered *** **** on May 21, 2022 for $366.50. After many inquiries made with their support tickets getting false responses by their support group about my order, I asked my credit card company to get my money back in Oct 2022. When the credit card company contacted them they shipped an incomplete order. The missing part is the main drive pulley and the parts they sent are worthless without it. I put in a support ticket Oct 24 and it was answered by ******** ******** that it was being sent to a supervisor. I haven't received any response since then and have put in several support tickets. I believe the shipment with the missing part was intentional as they charge a 35% restocking fee and as I have mentioned the parts are worthless without the main drive pulley.

  Business Response

  Date: 11/18/2022

  Order number*****
  

  ***** *******
  *** ***** ***** *** ***** *** ***
  *** *****
  
  ***********
  
  *****

  Order we placed on our web site department on May 21st 2022 ***** ******* was emailed that the part was on back order and got biweekly up dates that the part was on back order when the part order got back in stock he was emailed and would be going out in a few days
  

  Email on file

  ****************
  
  

   

  Then ***** ******* tryed to file a charge back after he go the email the tracking info he even wet to the point to have his bank contact us with his bank even saying that looks like he is trying to cyber shoplift as he has did this kind of things before as stated by his own bank representative on a rec phone line for training and quality purposes

  now with that said ***** ******* has did ever thing he can to harass us to online slander to calling the Missouri Attorney General office to complain to callimng our offices and yelling at our staff Now our Legal department will be sending him a ceased and assist notice before we start a civil suit lawsuit in his current county  he lives in for corporate harassment.

  Now with that said if ***** ******* has a problem with his order as our support department has told him mail the order back to us and we can do a refund after what he mails it back and we  inspected as it is on our web site on how to do this and returned a order with a 35% restocking fee
  

  **********************************************

• Initial Complaint

  Date:10/25/2022

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm working on a 500ci engine for my 1971 hearse. I ordered 7 items from them, the most expensive being some ARP main bolts, the total was $225 and I placed it on June 21st. Well I get a call from one of their sales reps on a Saturday July 2nd saying my credit card didnt go through and they wanted to run it again. I said that was fine, but come to find out they cancelled my order, created a new order and charged me more ($246).
  
  On August 4th, I had enough waiting for these parts so I sent a support email to cancel the order. I was given a ton of excuses ranging from them claiming they emailed me, that messages had been posted in my account portal, and that it had shipped already. I put in a claim with my bank to reverse the charges since I had not received anything. Then, I get a package on September 26th, one part, a camshaft end button. Unfortunately for me this is enough for them to claim they 'shipped' the product.
  
  I contacted them several times with both their phone number and email. The phone number seems to go to their 'commercial sales' department and that guy can't do anything about the web sales team, or transfer, or escalate, so the phone number on the website was a dead end each time. The email support and return contact went like this at least 4 times: email support requesting cancellation and/or return,
  told request was forwarded to the returns and cancellation department, get told part has been or is about to ship and claim is denied.
  
  I did end up getting about $50 in part, but at this point I want to send it back because I'm tired of doing business with a company that is this difficult.
  
  Now they are charging my credit card again, once for $379 on Oct 12th and again for $875 on Oct 20th. No idea where these amounts came from or what I'm being charged for. Now my bank says that the vendor claims they have shipped a product because they have a tracking number showing that a package was deliver

  Business Response

  Date: 11/18/2022

  ***** *****
  ***** ******* **
  *** ******
  
  **********
  
  *****
  
  
  United States

   

  Looks like ***** ***** has placed a few order on our web site and all orders have been shipped out to

  ***** ******* **
  *** ******
  
  **********
  *****

  All order that I see ***** ***** was email sales sales receipt and tracking info

  Email on file

  ****************

   

  Now I have talked to the manger of our sales department and he does renumber talk tine to ***** ***** and seens it was a online order his department could not help him seen our sales office/commercial sales department cant see online order seens our online department/ web site is two different departments If  ***** ***** was having problems with his order as it is stated on our web site to put in a support ticket to ***************************** and they would be happy to help him with his online sales order.

  Now with that said I dont see any problem with ***** ***** order thay was all shipped and delivered.

   

  Customer Answer

  Date: 11/21/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  The "order" that was sent to me was incomplete as stated in the original complaint. I was charged over $1300 dollars for $50 worth of parts I did receive. I have emailed the mentioned department over 6 different times to check the original order status, then cancel the order when it was not processed months later, then to return the $15 dollar part they shipped (out of a $240 dollar order, which they shipped after my request to cancel). Each time I requested to cancel, the requests was 'forwarded' to some department who responded that a cancellation or return is not authorized and the ticket is closed out. 

  
  
  
  
  
  Sincerely,
  
  
  
  ***** *****