Complaints

This profile includes complaints for Alamo Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Alamo Rent A Car

  600 Corporate Park Dr. Saint Louis, MO 63105

• 

  Alamo Rent A Car

  143 S Hangar Dr Jackson, MS 39208-2302

• 

  Alamo Car Rental

  500 Aviation Pkwy Ste 15 Greer, SC 29651-6650

• 

  Alamo Rent A Car - Serving Alaska

  5000 W International Airport Rd Anchorage, AK 99502-0913

• 

  Alamo Rent A Car

  Ottawa Inti Arpt. 100 Parkway Private Ottawa, ON K1V 2C1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle in ********** for a trip,The Car was damaged by the valet on August 4th, They took full responsibility on that day. I went back to Alamo to get another vehicle and had to pay a $500 hold on personal card while waiting on the damage assessment. on 9/21/2023 the damage report was sent $*******. They received a the funds requested of *******. On 11/02/2023. Following up on my refund of $500.00 the agent emailed another amount of *******. The demand letter does not show the $500.00 deposit anywhere. The requested amount was *******, and received it. I want my $500.00 back.

  Business Response

  Date: 11/10/2023

  Thank you for the opportunity to respond. A refund check has been mailed to the customer. 

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Rental Agreement # is *********.
  I am seeking compensation for:
  At least a day's worth of rental for a faulty vehicle,
  Mileage charged for the first, faulty vehicle,
  The dangerous circumstance placed on the passengers in the faulty vehicle,
  Time lost on our travel itinerary,
  Poor customer experience at the physical location,
  
  On Sept. 28th, I went to pickup a vehicle that was reserved. At the location, we were given the choice of two vehicles that appeared to be in poor condition. We were told those were the only ones available for the reserved size. We chose the one that seemed to be in the better condition.
  
  On Sept. 29th, we drove two hours in 90+ degree weather when the air conditioner stopped working. My elderly mother had trouble breathing and was turning red in the face from the heat. She has weak lungs from a past bout of pneumonia. There were no windows of the vehicle that can open besides the driver and front passenger windows, so air conditioning is crucial. We had to drive back in the heat to the same Alamo location.
  At the location, I was told to "calm down" by the manager, while the other staff showed no concern for our ordeal; we were simply given the keys to the replacement vehicle with no apology.
  
  We contacted Alamo customer support several times between September 28th and October 8th to complain about the poor experience and to discuss refunds. We were told that a manager would call back and on later calls, was told no refund would be possible until the vehicle was returned and charged for. The vehicle was returned on October 8th and $2,367.90 was charged and paid. On October 10th, we called Alamo and was told that a manager would have to call back. The support person said to wait at least a week after I told her that I had never gotten a call back even from previous requests. It has now been 18 days and I have still not gotten a call back.

  Business Response

  Date: 12/14/2023

  Thank you for the opportunity to respond.  A refund was applied to the rental.

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  The charge back of $500 was agreed upon by Alamo.  Actually initially Alamo rejected the charge back and then few weeks later, my credit card company informed me that Alamo had agreed to refund the $500 deposit that I paid. Since Alamo agreed to the charge back, one would naturally assume that Alamo also agreed with the assessment that the charge back was based on.  However, soon after they agreed with the charge back, Alamo put me on the Do Not Rent list, unknowingly to me until I was trying to rent again on 13th of October for a vacation with my entire family (including my two young children, 5 year old and 8 months old).  When I asked the agent at the counter, she informed me that Alamo had sent me a letter which I never received because they sent it to my old address which I had moved out from more than 4 years ago.  I repeatedly asked Alamo previously to update my address of which I got replies saying it’s all done, apparently it was not done.  Additionally the claim and damage was all settled back in August and I should have been removed from the Do Not Rent list long before my vacation in October.  The response of We were not aware of Mr. **** being out on the Do Not Rent list is beyond unsatisfactory to me,  someone at Alamo put me on that list (which should not have occurred in the first place), it is then Alamo’s responsibility to get me off that list once the claim is settled.  The respond stated that I am off the list in November,  and the reason for that was because I called and took care of it myself, if I haven’t called I would have been on the Do Not Rent list , most likely forever.  The failure of communication between different department within Alamo is astounding.  Due to Alamo’s negligence in this matter, my whole family (including two young children) was almost stranded in Los Angeles with no way to get around, not to mention it nearly ruined our entire vacation .  We ended up having to haul our luggages which were many,  to another rental car company that was not within walking distance.  There are multiple failure that Alamo is responsible for:
  

  1.)  If Alamo did not agree with the charge back request, then Alamo should have simply rejected it.  But Alamo did agree to the charge back and then afterwards put me on the Do Not Rent list because of the charge back which makes no sense. I should have never be put on Do Not Rent list in the first place. 

  2.)  sending the letter to my old address which I moved out from more than 4 years ago( which I had asked Alamo repeatedly to update and every time they said it’s all done) certainly did not help. I never received that letter. 

  3.)  The claim was settled back in August and I was trying to rent in middle of October, that’s two months, so plenty of time for Alamo to update whatever thing they need to update to get me off the Do Not Rent list.  I would have still be on that list if I haven’t called them myself.

  4.)  my entire family was almost stranded in Los Angeles with no way to get around,  agents at the site were not helpful to put it mildly, bascially they told me that’s nothing they can do to.
  

  This whole disastrous situation was caused by Alamo and Alamo should be responsible for its failure to handle this matter. 

  
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

  ot Rent list (or at least I am told), simply because I called them, if I have not called them, I would have still be on that Do Not Rent list, clearly, no one talks to each other at Alamo. I would like to get compensated for this disastrous mishap from Alamo.

  Business Response

  Date: 11/30/2023

  Thank you for the opportunity to respond. A response is attached. 

  November 27, 2023
   
  BBB
  
  RE: Case# ******** ****** ****
  Alamo File No. ********
  
  To Whom it May Concern: 
  
  Please accept this correspondence as our response to the complaint filed with your office. We have reviewed the concerns raised by Mr. ****. Mr. **** rented a 2021 Toyota Highlander bearing California registration ******* from Enterprise Rent-A-Car Co of San Francisco, LLC, dba Alamo Rent-A-Car in Oakland International Airport. 
  
  On December 6, 2022, Mr. **** was involved in an accident with a cable car. A claim was created, and $500.00 deductible was collected at the end of the rental period. At the time the renter took possession of the 2021 Toyota Highlander, the vehicle was determined to be rented without damage. Per the rental contract executed by Mr. ****, he is responsible for all vehicle damage which occurs during his rental period. 
  
  On January 10, 2023, the local branch received a chargeback for the $500.00 collected toward the damage claim, so Mr. ****’s rental privileges were suspended until the chargeback and/or claim was resolved. On August 23, 2023, our office received payment for the damages from the at-fault party, at which time Mr. ****’s $500 deductible would have been refunded, had it not been charged back already. When the claim was paid and closed, our office was not aware of the block placed on Mr. ****’s driver profile. On November 1, 2023, Mr. ****’s rental privileges were restored. At Alamo Rent-A-Car, we strive to satisfy all our customers by providing excellent customer service. We hope that our diligent efforts to resolve and address this matter have demonstrated our commitment to customer service. 
  
  Sincerely, 
  ******* ******, Analyst
  Damage Recovery Unit
  

  
  

  Business Response

  Date: 12/20/2023

  Management discussed with the renter and will be cutting a check for the difference between reservation rate and AVIS rate to resolve.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *********************************************s driven to *******. I asked for inspection documentation and was told that I could not have access to that information. I had to take the word of Alamo that the damage happened during my rental period. I had the car for 3 days, did not put anything on the roof and was not told of damage when I returned the car.I believe I should not be held liable for damage that was not shown to me at the return when the car was continued to be rented.

  Business Response

  Date: 11/06/2023

  Thank you for the opportunity to respond. A response is attached. 

  November 6, 2023

   

  BBB

   

  RE: Case# ******** *********************

  Alamo File No. 19500079

   

  To Whom it May ********

   

  Please accept this correspondence as our response to the complaint filed with your office. We have reviewed the concerns raised by **************. ************** rented a 2021 Chrysler Pacifica bearing ******** registration BYK912 from ************************** of *******, LLC, dba Enterprise Rent-A-Car in ***************************.

   

  At the time the renter took possession of the 2021 Chrysler Pacifica, the vehicle was determined to be rented without damage. The vehicle was returned with damage. Per the rental contract executed by **************, she is responsible for all vehicle damage which occurs during her rental period.

   

  After reviewing the concerns presented by **************, and notwithstanding the foregoing contractual obligations, we have decided to close our file as a matter of customer service. At ******************** Rent-A-Car, we strive to satisfy all our customers by providing excellent customer service. We hope that our diligent efforts to resolve and address this matter have demonstrated our commitment to customer service.

   

  Sincerely,

  ***************************, Analyst

  Damage Recovery Unit

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 20646932
  
  I am rejecting this response because: no reimbursement has been received at this time 31 Oct 23. I will accept response when reimbursement is received.
  
  
  
  Sincerely,
  
  *************************t. Call back in the morning. Luckily we had reservations or would have sleep in the van. I called ***************** and again got the run around. Alamo couldn't pick-up the van that was located in *********** nor could they bring a replacement into the park. I had to get the van to the entrance of the park. ************ Station towed the van to ******************** outside of the south entrance. ******* hole tow truck picked up a replacement van from the **********************/drove to ****************/dropped off the van/and picked up the disabled van. I returned the replacement to the Alamo rental, voiced my concerns/asked for reimbursement for the towing fees. I stated having ROADSIDE Assistance wouldn't make a difference, ALAMO could not have gotten into the park. The ALAMO employee at the counter said sorry. The van broke within 6 hours after rental. I request reimbursement for the amount of $1357.12 for 2 tow fees. I've been trying to resolve since 31 July 2023 no one will reach out to me.

  Business Response

  Date: 10/26/2023

  Thank you for the opportunity to respond. Here is local management's response:

  "I spoke to the renter and sincerely apologized for the experience with our Roadside team and how it affected their vacation to *************************. The rental was pre-paid, so we are sending a reimbursement check to the customer directly in order to rectify some of the charges incurred during the towing of the vehicle and receiving of a replacement."

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alamo Claim # *******
  
  While in Puerto Rico I rented a car from Alamo at the *** **** airport. Picked up 8/26 and returned 8/29/23. We rented the car without incident. Upon receipt we inspected the car as did Alamo. Upon return the same. Their agent inspected, everything was fine, we settled payment and left.
  
  On 9/7/23 I received a suspicious email from ************ stating “Please review the important documentation attached that is related to damage claim #********”. Spotting a strange email I was hesitant to open the PDF but did finding letter from Alamo dated 9/6/23 informing me we damaged their car.
  
  I immediately inquired re the letter's validation, its suspicious nature and that nothing happened, verified when we returned the car. I was told at ~3:40 PM the letter was not false and if I didn’t hear from Alamo in 10 business days or by 9/19/23, their deadline, the matter would be resolved.
  
  On 10/10/23 we received a 2nd letter (mail) dated 10/4/23 with an invoice to pay $1,620.14. “Pay Upon Receipt”. This envelop included the form letter, invoice, claim info, claim process, an estimate (PR), and three 2*2.5” photos offering evidence.
  
  Alamo claims we damaged the undercarriage. Upon rental (standard procedure) both parties inspected the car's body and nothing under the hood or car. The consumer assumes Alamo would only rent a car in workable condition. That same inspection applied upon the car’s return.
  
  Again phone calls. At least 6 to their operators, specialists, supervisors, from Damage recovery unit. *****, *******, *****,** **** ******. We didn’t get anywhere only told on 10/13 the case was “under review and we’d hear from Alamo in 3 weeks.”
  
  Our position: we fulfilled the contract and paid. We caused no damage and their own inspection upon return demonstrates the same.
  
  We will not pay for any damages. The claim is bogus and worthy of investigation from authorities, We want a letter dismissing the claim.

   

  LOCATION INVOLVED:

  ALAMO RENT A CAR

  Address: **** ***** ***** **** ******** ********* ****** ****** ****

  Phone: ***** ********

  Business Response

  Date: 10/27/2023

  Alamo Car Rental
  Risk Management Department
  Luis Muñoz Marin International Airport Location
  (*** **** International Airport)
  **** ******** ****
  ******** *** ******
  
  October 24, 2023
  BBB Serving West Florida
  
  Re: **** ********
  Your Complaint No. ********
  Alamo Car Rental Claim Number: ********
  
  Dear Sir or Madam,
  
  We are in receipt of a complaint submitted by Ms. **** ******** where she disputes the
  damages for the above noted claim. This office reviews and follows up with Damage
  Recovery Unit department the proper process on damage claims for Alamo Car Rental.
  We appreciate having an opportunity to investigate the matter.
  
  We would like to take this opportunity to thank Ms. ******** for her loyalty and
  business. We have reviewed her concerns regarding the claim for the rental vehicle; we
  appreciate Ms. ******** as a customer and have made the decision to take care of the
  damages and costs of this claim. Our claim is now closed. Ms. ******** will not be
  responsible for any damages or cost of repair for the above noted claim.
  
  Ms. ******** should be receiving a claim close letter shortly.
  
  Should you require any additional information, please do not hesitate to contact our
  office.
  
  Sincerely,
  
  
  Richard Robles
  Group Risk Manager
  Alamo Car Rental
  Puerto Rico
  Richard. **********************
  ************

• Initial Complaint

  Date:10/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a car through Alamo. Alamo representative charged me for local police removing license plates parking ticket. This is a known scam in ********** that Alamo is aware is and not supposed to repeat. I submitted a complaint to Alamo and never received a response. When I submitted another complaint Alamo said it happened in another country so they cant help but they are the same business!!!

  Business Response

  Date: 12/04/2023

  Thank you for your patience, this complaint requires further investigation from our organization. Our Management team will be in contact with the Customer directly as soon as we can provide more information

  Business Response

  Date: 12/04/2023

  The location has confirmed that these were accurate charges.  These charges stem from the customer parking in unauthorized areas. Specifically,there's a $400 fee to account for the period during which we could not use the car until the government returned the plates. Additionally, there's a $100 administrative charge covering the costs associated with obtaining the necessary information and stamps for plate recovery.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:

  -the damages done on the car were not done by me. As I stated to the gentleman, my main concern is centered around the timing they perused the claim. 
  

  -when I returned the car, there were no physical sensors informing me due to small scrape/bump to the car. 

  -research indicates that this not the first time Enterprise has completed “fraud” cases on customers. There are several out there. 
  

  -had the management fulfilled his responsibilities at the onset, these additional charges would not have taken place.  
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  Dr. ******* *********

  mbia. At there requests, they had a complete service done to the car. As a result and over time, the bill increased several times from $1259 for a broken glass (I did not damage), to $2233.91 (additional damage) and finally to $6245.30. After reaching out to discuss this, Enterprise cannot tell me why my initial claim of $1257 for the front bumper was never settled and why the decision was made several months later to have a car inspected for additional damage. At this time, they are requesting my insurance company to cover the cost. As the customer, I feel that they are trying to steal money from the insurance company. I do not mind paying the damage to the bumper but I do not think that the minor hit caused the damage they are requesting me and or the insurance company to pay. This is a fraud case and I need to report it for assistance.

   

  LOCATION INVOLVED:

  Alamo Rent A Car 

  ******** **** ******** ** *** **** ********** ** *****
  
  ****** ***** ********

   

   

   

  Business Response

  Date: 10/27/2023

  Thank you for the opportunity to respond.  Management has spoken with the customer. They informed the customer that they would be pursuing the damage claim minus the windshield.  They reviewed the reasons for the charges with the customer. 

  Business Response

  Date: 11/01/2023

  We have reviewed the complaint brought forward and will not be taking further action at this time.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took rental for a couple of days and was driving from Grand Canyon to Pheonix last week. I had a flat tire and reached out to the Alamo emergency roadside assistance team and they didn't send anyone to assist us rather than sending text messages that they are still working to find someone. I called them about 5 times but same response and I was struck with my family members including my child on a remote place on a highway. We felt unsafe since no assistance from the Alamo for more than 3 hours, I ended up calling 911 and they assisted with a flat tire in 30 minutes. I would like to express my sincere thanks to Arizona state troopers for their timely help and support. Alamo is one of the worst services that I ever experienced and I wouldn't recommend them even if they offer low prices. They charged me for flat tire repair as well and I want them to refund my whole rental money back with apologies for keeping us unsafe on a highway for about 3 hours with my family.

   

  LOCATION INVOLVED:

  LAS VEGAS INTL ARPT (LAS)
  **** ******** **
  *** ****** ** **********
  ***

  Business Response

  Date: 10/20/2023

  Thank you for the opportunity to respond.  Management has worked with the customer to determine a proper resolution regarding the complaint. 

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************************************,, *** spoke with *************************, the branch manager. He apologized for the inconvenience and gave us a new vehicle at no cost. H36****303330363536H only billed us $41.73 on ***** for the gas we used. At the end of our vacation on October 17, we returned the new rental to H36****303330363536H at the ********************. H36****303330363536H never contacted us until January 7, 2022, when we received the letter I attached. They originally wanted us to pay $30,566.72 for the total loss of the car due to mold. There was no mold when we returned the car. We called our auto insurance company, GEICO. At first they told us they denied the claim then they ended up paying H36****303330363536H $1,455.98 on 8/18/2023. As a result, H36****303330363536H billed us the deductible which is $300.00. We did nothing to cause the water damage. There was no rain in ******* while we were there. However on Sept. 28, 2022, Hurricane *** hit *******. We think that maybe the car got water damage at that time. Our insurance company has closed the claim and we paid the $300.00 because H36****303330363536H threatened to go to a collection agency. We feel we did not owe H36****303330363536H any money and that GEICO should not have paid the claim or any claim. We would like a refund of the $300.00.

  Business Response

  Date: 11/22/2023

  Thank you for the opportunity to respond. A response is attached. 

  November 21, 2023

   

  BBB

   

  RE: Case# ******** ****** and *****************

  Alamo File No. 18918058

   

  To Whom it May ********

   

  Please accept this correspondence as our response to the complaint filed with your office. We have reviewed the concerns raised by *************************. ********************* rented a 2020 ********** Atlas bearing ******* registration 36BSGY from ************************** of *******, LLC, dba Alamo Rent-A-Car in ************, ******* Airport.

   

  At the time the renter took possession of the 2020 ********** Atlas, the vehicle was determined to be rented without damage. The vehicle was returned with damage. Per the rental contract executed by ************, he is responsible for all vehicle damage which occurs during his rental period.

   

  After reviewing the concerns presented by ************, and notwithstanding the foregoing contractual obligations, we have decided to close our file as a matter of customer service. At ******************** Rent-A-Car, we strive to satisfy all our customers by providing excellent customer service. We hope that our diligent efforts to resolve and address this matter have demonstrated our commitment to customer service.

   

  Sincerely,

  ***************************, Analyst

  Damage Recovery Unit