Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB has received consumer complaints against Enterprise Rent A Car St Louis which allege the breakdown of cars recently purchased, damage blamed on renters which is disputed by the renters, and poor customer service.

Complaints

This profile includes complaints for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,297 total complaints in the last 3 years.
1,652 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The business gave me a defective vehicle and on 3/13/25 I was driving and the spout of the tire was broken and defective prior to renting unfortunately the store was closed and I had it towed to my house. I tried to tell the store of the issues and they told me they used my security deposit already however, on 3/20 due to all of the drama behind not getting a working vehicle I had a spare placed by triple A on 3/19 therefore I was in a rental I could not drive from 3/13 to 3/20 until I took it into *********. ********* called enterprise holdings and found multiple issues with the car not just the tire but lack of fluids. Replaced 3 bad tires etc. I have also been unfortunately in and out of the hospital and attempting to resolve issues with the store as enterprise holdings advised me that my security deposit should not have been used and the manager dyquest refused to believe that he rented me a defective car. He was threatening me and my dad while I was in the hospital multiple times. 04/22 I received a message from ******* at enterprise stating that they were going to report the vehicle stolen I replied and said I was in hospital and unfortunately had a miscarriage which placed me on driving restrictions. On 4/24 I had the hospital fax records to ****** and she told the police she didnt care and they arrested me and I had a seizure in care. I recorded a call to enterprise headquarters and advised I have an attorney and by falsely accusing me of stealing a vehicle while I was in the hospital they lied to the police stating I did not communicate. The police report has been filed and due to this my 12 year old son had a catanotic seizure watching me be arrested and I want my refund, i want this charge dropped now so I can get money as I had to pay to get out of jail 1500 for a crime I didnt commit. Im in the process of suing them and the police department and if my money and charge is not rectified within 24 hours I will add this to the lawsuit
Customer Answer
Date: 04/28/2025
Location - ***********************************************************************************;
Business Response
Date: 05/07/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Customer Answer
Date: 05/09/2025
ENTERPRISE RENTAL AGREEMENT 7JFPJL
Customer Answer
Date: 05/15/2025
Complaint: 23254457

I have reviewed the business' response and am rejecting it because:

Please note that the store did not dismiss the charges and I now have to hire two more attorneys.

** past negotiating and ** pressing charges on the store for false arrest, no refund as included and promised, failure to drop charge, ** pursuing legal action 100% now.

*******, my previous attorney was ******* ******* a personal injury attorney. Now ** suing everyone involved and wanted the BBB to know that the store did not drop the charge like the said, *** gave me a reciept (it says I was refunded for defective vehicle and I sent a copy to you also ******* of the recorded phone call)

** seeking full refund, damages and potential loss of my RN license due to false arrest for unauthorized use of a vehicle when your records for sure indicate otherwise.

At this point, a criminal defense attorney representing my case in Prince ******* your store charged a felony crime against me for failure to update their system for giving me a defective vehicle. ** simply only writing BBB to update as you all dont comply. ** absolutely pursuing ****** criminally and all of you civilly. ****** ** pressing charges against for false police report tomorrow morning. The county will serve her and this will not stop until I get justice.

I was arrested not even knowing the car was reported stolen and i want BBB fully aware that not only is the store not compliant with this but neither is enterprise holding therefore, I told my attorneys dont ligitate with any one of you as I can lose my license for even being accused a crime let alone one I didnt commit and have records and proof in all of this that ****** lied to the police.

Whatever happens after that happens. This is ridiculous nobody showed up to court except myself and my attorneys nobody from store.

** hiring two new ones and ** absolutely seeking damages, wrongful arrest and false police report tomorrow. I have the address in ******** to serve is that correct *******? Ill be serving the store and the parent company I assume you in ******** is who I should have my attorney put down in regards to this?

Sincerely,

****** ****
Business Response
Date: 05/23/2025
Thank you for the opportunity to respond. A response is attached.
Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was on US government orders as a military member and travel to ******* in May June and July 2024. I rented a car enterprise using my government card and received a couple traffic violations while I was there. As soon as I return from my trip and enterprise sent the tickets I paid the fees and it was done now almost a year later Im receiving another email saying that I owe more money and more fees to enterprise. It is ridiculous that I already dealt with this almosta year ago. Now they are telling me that because of their own fault or their own incompetence billing system they are reaching out to me again to make another payment . I will be attaching screenshots of this email, but I find it quite peculiar That I am receiving more demand for money from this companys overseas department. I paid what I should have when it was due, and I should not be receiving additional contact almost a year later about the same issue. Please resolve this. See photos attached.
Business Response
Date: 05/07/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Customer Answer
Date: 05/17/2025
The company never followed up to address the issue. They told me they needed more time.
Business Response
Date: 05/23/2025
This complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information. We thank you for your patience as we work to get this matter resolved.
Customer Answer
Date: 05/26/2025
Complaint: 23250106

I have reviewed the business' response and am rejecting it because:

Its not a resolution

Sincerely,

***** *****
Business Response
Date: 06/02/2025
This complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information. We thank you for your patience as we work to get this matter resolved.
Initial Complaint
Date:04/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from Enterprise at the ********, ************* location. The rental agent never offered insurance and declined it without my knowledge or consent. I was not given any paperwork or asked to sign a rental agreementonly handed the keys and sent on my way. I later got into an accident and had to contact multiple departments just to find out if the car was insured. It wasnt.When I finally received the paperwork (after calling days later), it showed insurance was declined, but I never approved that or signed anything. According to the *************************, a vehicle cannot be released without being insured or registered. I immediately contacted the ****************** and Claims Adjuster to explain the situation. Both told me I had to speak to management at the ******** location. I spoke to a manager once who said, I have to investigate and get back to you, but he never did. Ive left multiple messages with no response.Enterprise is now demanding $17,000 in damages and $1,300 for failure to contact, even though Ive spoken with them more than once and clearly stated Im still in ***** for work and not at the ******* address on my license. I asked for email communication but they continue sending notices without acknowledging my concerns.I also have a recorded call with the ******** manager admitting that the rental agent made a human error by not offering insurance. A witness was present on the call. Despite this, Enterprise has not taken any responsibility or followed up to resolve the ******** requesting that Enterprise waive the $17,958 damage claim and $1,360 fee, plus the fee for the tow truck which was over $1,000 & confirm Im not liable, and issue a written resolution clearing me of responsibility due to their negligence.
Business Response
Date: 05/06/2025
May 6, 2025
BBB
RE: Case# ******** Deimia ****
Enterprise File No. 22175581
To Whom it May Concern:
Please accept this correspondence as our response to the complaint filed with your office. We have reviewed the concerns raised by Ms.****. Ms. **** rented a 2025 ****** Sentra bearing Maine registration 656JFH from Enterprise Rent-A-Car of ***********, dba Enterprise Rent-A-Car in ******************************.
After reviewing the concerns presented by Ms. ****, we have decided to close our file as a matter of customer service. At ************************* strive to satisfy all our customers by providing excellent customer service.We hope that our diligent efforts to resolve and address this matter have demonstrated our commitment to customer service.
Sincerely,
******* ******, Analyst
Damage Recovery Unit
Customer Answer
Date: 05/12/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. I appreciate Enterprises decision to close the file and not pursue damages.

However, I would like to request written confirmation that the damage claim has been closed.

Sincerely,

Deimia Cabo
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint ******************* ********* I am writing to formally complain about an unacceptable experience at your Enterprise location at *******************, ********* on March 14th, which resulted in hours of wasted time, extreme inconvenience, and a ruined trip due to the unreasonable actions of your employee, Hope.I had reserved a corporate rental through your platform, arriving at the correct location only to be redirected to another, adding an unnecessary 25-minute walk. Once there, I was asked to provide proof of employment. As a faculty member at a major university, I showed my publicly available university profile, which far exceeds the verification standard of an ID badge. Hope refused to accept it.Since I had accidentally left my phone in the hotel, I walked another hour round trip to retrieve a paycheck stub. Upon my return, she then attempted to "upgrade" me to a larger vehicleonly because the economy car I originally booked wasnt available. I declined due to fuel costs, at which point she informed me I would need to wait another 30 minutes for my reserved car.After spending over two and a half hours trying to rent a vehicle, I calmly expressed my frustration about this unacceptable runaround and poor management decisions. Hope, without warning, then refused service entirely, canceling my rental. This was retaliatory and ***************** a result:I missed an important trip to ********** to lay my brothers ashes to ******* 77-year-old father was forced to walk excessive distances, leaving him ************ weekend was completely disrupted, wasting over four hours due to Enterprise's negligence and unreasonable staff.Even your own location manager, ****, admitted Hope was being unreasonable. Yet, nothing was done to correct the situation.I am requesting the following corrective actions:Immediate review of Hopes conduct, including a formal apology and disciplinary action if appropriate.Compensation for the disruption Enterprise caused.
Customer Answer
Date: 04/24/2025
Here is the booking platform enterprise reservation that was cancelled at 4:30pm that day after I finally got back to the hotel after the incident. I think I went to pick up the car originally at 10am or something like that. It took all day to deal with them.
Business Response
Date: 05/01/2025
Thank you for the opportunity to respond. Management has reached to the customer but left messages as they have been unsuccessful in reaching the customer. They intend to speak with the customer directly.
Customer Answer
Date: 05/01/2025
Complaint: 23240087

I have reviewed the business's response and am rejecting it. As I am currently out of the country and unable to receive phone calls, I request that all communication be provided in writing. I prefer written correspondence so that I have a clear record of any response or denial, as I intend to file a claim in small claims court if necessary. I get back in a few weeks.

Sincerely,

*** *******
Business Response
Date: 05/05/2025
Thank you for the opportunity to respond. In an effort to protect renter identities,billing numbers, insurance coverages, and profile usage of our accounts, it is best practice to confirm employment with applicable reserved account numbers. This prevents potential insurance fraud, identity fraud, as well as account compromission. Our employee properly followed this verification protocol.Unfortunately, public profiles are not permitted to be utilized as a source of valid identification. Once policies were adhered to and the customer returned,the location had a vehicle ready to initiate the rental contract. However, management declined fulfilling the rental agreement due to the nature of the interaction between the customer and staff. Management has followed up with the employees involved regarding fleet planning. There will be no further action taken at this time.
Initial Complaint
Date:04/24/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Enterprise to rent a vehicle. State Farm had already sent the paperwork over to them because this rental was due to an insurance claim. When I got there, "********" told me that the insurance covered compact cars. He informed me that they had 2 compact cars but they were already rented. I asked him to put me in the next size up. He put me in a ****** Altima but told me that since I was renting a larger vehicle, I would have to pay 6.00 a day in addition to what the insurance was paying. This was my first time renting a vehicle under an insurance claim and didn't know that the contract between State Farm and Enterprise states that if the car the insurance company requests isn't available, then Enterprise is obligated to provide a vehicle at no charge to the customer. Once I realized through State Farm that I shouldn't have been charged, I went back in within an hour of renting the vehicle and requested a refund. The manager, ****** *****, apologized for the mistake and told me that the charges would be reversed within a couple of days. They put me in a compact car that was suddenly available. 3 days after the vehicle was rented, the charges still weren't reversed. I had my mom reach out to them on my behalf. She was told that the charges would NOT be reversed until the vehicle is returned. Enterprise is refusing to refund my money that SHOULD NOT HAVE BEEN CHARGED IN THE FIRST PLACE until "the contract is closed". These charges should NOT be part of the contract, which I have provided.
Business Response
Date: 04/24/2025
Thank you for the opportunity to respond. Management spoke with the customer and confirmed the refund has been processed.
Customer Answer
Date: 04/25/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

******** *****
Initial Complaint
Date:04/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint stems from an issue with Enterprise Rentals during the tail end of Covid. I had received a rental car from my insurance company via an accident claim from Enterprise. After being given and inadequately sized vehicle at the **************** (********, **) I was sent to ********** on *********** to exchange it for a ****** 4-Runner. A day after obtaining the vehicle I was shocked to discover illegal substances (drugs) in the car under the seat. Keep in mind that this is when they were boasting super high standards of cleaning and disinfection. I promptly contacted the both locations and was given a run around. My ****** review was responded and to and head office said they would contact me. Once my insurance coverage for the rental expired I was also promised a substantial credit from their apparent *********** in the *** and was told not to worry about paying for any overages in the rental as I still required it while awaiting my repair. Apparently not, I have discovered Enterprise has place this on my credit history and is seeking collections. I had several people call me to collect money and no one cared that they could have made my entire family sick or worse perhaps caused a accidental death if my toddlers touched this substance in the car. Absolutely disgusting company to deal with, constant run arounds. No on knows who said what there, they pass the ***** promises never kept. Please stop hiring bums. I spent thousand of dollars with this company on long term rentals and they have no respect for customers.
Business Response
Date: 05/01/2025
Thank you for the opportunity to respond. Management has reached to the customer but left three messages as they have been unsuccessful in reaching the customer.They intend to speak with the customer directly.
Initial Complaint
Date:04/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we rented a car with enterprise good year on April 16 and had to bring it back early due to issues with the car. Not to mention, I also lost an hour bringing back the first car due to issues.We were told a manager would be contacting us the same day which was April 18 after they were back from lunch. No one ever contacted us until Tuesday night. The issue is there has been no resolution and we have been dealing with extremely rude people who claim to be managers which are ***** and Brooklyn. Are two people we have spoken to. They have hung up in our face, charged our card for an incorrect amount of money and have not done anything to correct their wrongs. At this point, Im more concerned with the principal of this matter as my I am a 45th year business owner and have used enterprise for many years. The people in this office should never hold a position in any company pertaining to customers. I have never seen anything like this before. I am requesting the highest manager contact me to resolve this matter.
Customer Answer
Date: 04/24/2025
Hello I have attached the rental agreement for your reference. Please let me know if anything else is needed.
Customer Answer
Date: 04/25/2025
Ive attached the document again for your reference.
Business Response
Date: 05/07/2025
Thank you for the opportunity to respond. Management reached to the customer and established contact via phone call. The customer requested a call back at a later time.
Customer Answer
Date: 05/18/2025
Hello, please open our complaint back. The email you guys sent us, we responded to it twice and have bit received anything since then.
Business Response
Date: 05/23/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Customer Answer
Date: 05/28/2025
Complaint: 23243708

I have reviewed the business' response and am rejecting it because:

we have not received a follow up to the manager ****** last conversation 3 weeks ago stating that she would refund our money but have not received any sort of refund. I also reached out again a week ago and left a message and have yet to get any sort of follow up.

I would like a completed resolution to this issue so that I can move on. Thank you.

Sincerely,

***** *******
Business Response
Date: 06/03/2025
This complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information. We thank you for your patience as we work to get this matter resolved.
Business Response
Date: 06/03/2025
Thank you for the opportunity to respond. Management has researched the ******************** has not been able to establish contact with the customer. The adjustment previously processed was declined and rendered the refund invalid.This has since been corrected.
Initial Complaint
Date:04/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday 04/17/2025 around 5:30pm I went to pick up my reservation & was told there will be a vehicle avaiable once workers finish inspecting & cleaning a vehicle that just became avaiable by a previous client. Finally after mintues was given the keys and paperwork to fill out. Once I left I had to pick up my children, they entered in the back seat my middle child seen dirty ******* on the floor & one false lash glued to the head rest ( Have pictures and timestamp of false lash, dirty ******* was quickly disposed of by a glove) in the backseat of the vehicle. I called customer service and the branch store and they were closed and was told to follow up in the morning. Called that following morning On Friday 04/18/2025 & was told they will be sending over a message for someone to call back. No call back at all from the company.Monday 04/21/2025 I decided to take the car back once I was done earlier then scheduled time around 8:00pm or shortly after, had someone follow me to drop off vehicle (They were there to witness me dropping it off at that time.)Tuesday 04/22/2025 I called customer service to see why I didnt recieve a receipt from enterprise regarding my return, was told a message will be sent over to branch.Recieved a call back hours later from the branch manager ****** 04/22/2025 who said he will be charging my debit card 500 and I will not be getting my deposit back. I asked why? He stated "There was Hail damage that caused "Minor" damage to the windsheild". I stated that occured hours later after drop off I shouldn't be liable. I asked if I can speak to his manager he said ****** is his manager & will be out the office the entire week & that it was in the rental agreement I signed.Contacted customer service on 04/22/2025 to follow up what I was told by ******. I was told by the enterprise agent that they apologize & that a coporate manager will call back within 24 hrs & will get refund of full amount due to other complaints.
Customer Answer
Date: 04/24/2025
7XWPPJ
Business Response
Date: 05/05/2025
Thank you for the opportunity to respond. Management spoke with the customer and offered compensation for the lack of vehicle cleanliness. Management addressed the customers concerns and ensured the customer understands that they are contractually responsible for damage to the vehicle.
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see the attached letter.
Business Response
Date: 04/26/2025
Thank you for the opportunity to respond. Here is the response from our local management team; After further research, we have not been able to locate the remaining items. We will refund the customer the cost of the items. Our Area manager will be reaching out to orchestrate the logistics. Thank you.
Customer Answer
Date: 04/28/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

**** ********
Initial Complaint
Date:04/23/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is probably my 10th attempt to contact you to get my situation resolved.We rented a car in Feb 2025 for dates 3/27 4/5 at the *********, ** location. We chose this location because it has a 24 hour drop off.When we arrived on 3/27 to pick up the vehicle, the employee informed us that Enterprise changed their policy and no longer accepts after hours drop offs and if we dont have the car back by 4/5 at 12pm we will be charged an extra two days (because they are closed). Would have been nice to know this when reserving I would have picked a different location nearby that was actually open later on 4/5 and open Sundays. Anyway, we didnt have a choice since we were leaving that same day for ******* (on 3/27) so we decided to take the rental and just adjust our time coming home. Mother nature unfortunately had other plans for us on the way home, there were tornadoes and flooding in ******** and ********* (the states we needed to drive through to get home) so rather than put our lives in danger we decided to reroute (there were a lot of road closures) and stay the night in *******. I did contact the Shorewood Enterprise location to inform them and they were basically like too bad so sad we are charging you anyway for the extra two days (which they did). We did return the car on 4/5 but it was at 7pm. I feel like this was out of our control and should not have been charged the extra two days, we would like a refund for the two days ASAP, this is going on 3 weeks now with no call back or resolution from the Regional Manager as we were told.
Business Response
Date: 04/28/2025
Thank you for the opportunity to respond. Here is the response from our local management team;
Please accept this correspondence as our response to the complaint # ********:
Enterprise rental agreement # 7PN83S, ****** ********,store #**DS.
Our Area Rental Manager spoke to Ms. ******** on 4/25/2025.
For customer service reasons, Ms. ******** was refunded $163.70 to the payment card used for the rental and the refund should post within 2 business days.
This matter is now resolved.
Thank you for your consideration in this matter."
Customer Answer
Date: 04/29/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

****** ********

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Enterprise Rent-A-Car is NOT a BBB Accredited Business.