Complaints

This profile includes complaints for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Enterprise Rent-A-Car

  600 Corporate Park Dr Saint Louis, MO 63105-4204

• 

  Enterprise Rent-A-Car Company of Boston, LLC

  179 Chief Justice Cushing Hwy Cohasset, MA 02025-1203

• 

  Enterprise Rent-A-Car Company of Boston, LLC

  685 Washington St Hanover, MA 02339-2280

• 

  Enterprise Rent-A-Car Company of Boston, LLC

  8 Cottage St Mansfield, MA 02048-2210

• 

  Enterprise Rent-A-Car Company of Boston, LLC

  49 State Pier New Bedford, MA 02740-7254

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My warranty paid Enterprise after I had already paid them. I have yet to receive my funds . See attached emails.

  Customer Answer

  Date: 01/12/2023

  Their address is

  *** *** **
  
  ********** ** *****

  Business Response

  Date: 01/25/2023

  Thank you for the opportunity to respond. The customer was refunded and is fully aware.

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reservation number is available. We rented a car on Thursday January 6th, 2022 for 4 days for a total of ****** at the ***************. We were told to call customer service to extend if needed.We called customer service on Sunday January 9th to inquire about rates to extend. It was too costly, so we asked about returning the current rental to the ****************** and starting a new rental. This was a more economical rate, so we chose that option. The new reservation number is available.. Never at any time were we told that there would be a fee for dropping off at a different location. If that was disclosed to us we would have not chosen this option.I learned of this fee when I tried to return the car to the ****************** on Monday January 11th. It was suggested by staff members at this location, to call the *************** to have the fee waived. I called and was told I would receive a call back within 2 hours. I stayed at the airport for greater than 2 hours and no one ever called me. At one point, I called customer service back to just extend the rental and was told that she could not extend it. I eventuality I paid the balance including the one way fee, because a representative told me that he could not refund the fee since I had not paid the bill yet. But, once I paid the bill, he then said that he could not help me and transferred me to someone else, but this person could not refund the one-way fee either. As of January 12, 2022, I receive an email that indicated a refund of ******. I want the full amount refunded which is $891.23.According to the their website a drop fee will be disclosed. On website:A drop charge is a fee for picking up a rental car at one location and returning it to a different location. The rental car drop fee varies depending on location and time of year. If you have to pay a drop charge, it will be disclosed at the time of reservation.

  ************************************************************* Intl. Airport

  Business Response

  Date: 01/17/2023

  Thank you for the opportunity to respond. Management is refunding the one way fee that was charged, and the customer is completely satisfied with the resolution. 

  Customer Answer

  Date: 01/30/2023

  I have now received the check and they did refund the 1-way fee. I am satisfied with the company's response to my complaint.

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 17, 2022 I reserved a vehicle to be picked up in Yonkers, N.Y. on Friday October 21 on ****** Ave. The reservation was until Monday October 24, 2022. I showed up on 10/21/2022 at 10a and was promptly told by branch rental manager, ***** ****, that there was no car due to the fact that I had not answered a call from him on Thursday October 20, 2022 to confirm my reservation. I quickly checked my cell phone for missed calls and saw I hadn’t missed any and asked ***** **** what number he’d called? He said he called ************. That is a number I have no idea to whom it belongs to. As the reservation was in my cell number which was listed on the reservation. He stated that even though the number was wrong, he was not responsible for the number on file. As a result of this unacceptable mistake by the branch rental manager, ***** ****, me and my family missed out on a weekend in Washington D.C. and an NFL football game between the Packers and Commanders that Sunday 10/23/2022. We had already spent $1068.90 on 4 football tickets and a parking pass. After leaving Enterprise absolutely disgusted by this man’s smug cavalier attitude that he was not responsible for his mistake, I was forced to scramble for another last second rental from ***** which was unable to be secured. I was going to contact my local news outlet about this problem with Enterprise as I’ve had countless other problems with them. I, needless to say, did not get a car, did not make the trip, AND got stuck with a $1068.90 price for tickets/parking pass that I had to eat due to branch manager ***** ****’a negligence and I’m still extremely angry to this date! I called their customer service number religiously for a month and was always told somebody would call me back. I started to get emails from Enterprise where they reserved a car on their own after the dates I needed as you’ll see in my documentation. That somebody was going to call me back was a blatant lie as nobody has gotten back to me as of todays date of 1/10/2023. Enterprise’s lack of professionalism reflects their employees behavior. He made it clear he could care less about mine and my family’s loss of hard earned income!

  Business Response

  Date: 01/19/2023

  Thank you for the opportunity to respond.  The Area Rental Manager has called the customer three times and left three voicemails.  An email was also sent.  We have received no response.  We encourage the customer to reach back to that manager regarding the situation, and they would be more than happy to discuss the situation further.

  Customer Answer

  Date: 01/20/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  There was not a suitable resolution. I spoke to said manager and all he could give me for my $1100 dollar loss was an apology and promise of another rental at 25% off,   (which I do not need), at some made up wishy washy date. I am 100% not at all happy with the company’s response nor am I happy with the manager ******’S tone. I would like to speak to someone above that manager ******, preferably his boss! I am not a happy customer. I’m more aggravated at the low level attempt to resolve the issue. There’s no resolution as far as I’m concerned!
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to the Area Manager ***** about my concerns 5 days ago and still have not received a call nor reply email. State Farm reached out to my local enterprise location (*********,**) as my rental coverage was available same day. After receiving a call from the local office, I explained that I would have to look at later in the week due to repair shops quoting ***** days as an estimated completion date range. I called on 12/15, inquiring about the lowest economy car and a pick up date for 12/17 for first thing in the morning, I was told I was all set. I inquired with ******* if I was receiving the economy car that not only I asked for but my State Farm on 12/9 as my car is scheduled for completion on 1/27. She stated that the rate I was getting was the lowest rate Enterprise offers, which I later learned from my agent is not true. To make matters worse I waited patiently and was understanding that Saturday is busy, Im then told the car allocated to me was not cleared to be rented as it has a no drive order on it. I asked ******* as she stated she needed to call another manager (she identified as being a manager) to figure out a solution. After some back and forth, I was able to leave with a car. This brings me to my next concern, after driving off and putting on the air, there was a smell of marijuana that filled the car. I called the branch and was told I needed to return the car during business hours. I took off work that Thursday to return the car. This is when I was assisted by Manager ****** who proceeded to put me in another car, that I then needed to take to the dealership in Milford, for the wiper blades to be changed out. ****** stated the previous customer complaint about the blades but they seemed fine to him. As I looked at the blades, I explained that they were the dragging across the glass not clearly wiping the wiper fluid he was spraying. ****** stated that he would send me to the ***** dealership which does work on your cars. Completely in shock that as a customer, I am taking the rental for required maintenance. I did it, as again I was in need of a rental while my car is being repaired. I decided to reach out to my agent to inquire about my rental coverage compared to my repair completion date. I am informed that enterprise has not provided me with an economy car but rather a higher rate car. I expressed frustration as I inquired twice about the economy car and was told that is what I was provided. My agent then reach out to ****** who informed them he would be able to assist once I bring the ****** back. I called the ********* branch and spoke to ****** who then became defensive stating that it was not communicated I needed an economy car and the first car they assigned to me was the only one that was available that day. He then stated that I can do a trade at a different location that has an economy car and is closest to my job. I inquired why this wasnt offered at the first or second time I had to get the vehicle swapped. He stated there were no notations. Which Im confused as to why not. It was explained to the team that my car was in an accident. When I went to the **************** location, the associate was aware car repair shops have been delayed since June. Seems as if no customer service was applied but instead an opportunity for a money grab. This entire experience left me upset and disappointed in the service Ive received from Enterprise.

  : ************************************************************** 18336

  Business Response

  Date: 01/19/2023

  Thank you for the opportunity to respond.  Below is the response from our Area Rental Manager:

  "I spoke with the customer and resolved the matter.  First of all, I apologized about any miscommunication and misunderstanding on the behalf of Enterprise.  I listened to her concerns and said I would address them with the team at the ********* location.  I also let her know we would honor the Economy rate from the start of the rental as a way to compensate for her issues with the experience thus far.  She was thankful for both me calling directly and for this resolution.  On top of that, we are going to take care of an additional couple of days of her 20% of the rental so that her total if she returns on 1/31 would only be $200 total.
  
  She was very happy with this and stated she would continue to rent from us in the future. She also has my personal cell phone number to reach out to if she needs anything."

  Customer Answer

  Date: 01/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ***** the Area Manager was very understanding of my concerns and addressed them. I appreciate the service he has provided to me and placed confidence back in my decision to rent with Enterprise. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car in ***** ****. The price charged was different than the price annotated on my reservation. I asked the the company to explain the price difference however they say they have to contact the office in ***** ****.
  
  I've reached out several times (via *******************) since October but they keep saying they are reaching out to regional management (in ***** ****) but they are not getting a response.

  Customer Answer

  Date: 01/11/2023

  ******* ************* ******* *****

  Business Response

  Date: 02/15/2023

  Thank you for the opportunity to respond.  The local management has stated that they are reaching to the customer by email to coordinate a refund in an effort to resolve the complaint. 

  Customer Answer

  Date: 02/15/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  I made the first contact with the company in October. They just keep saying that they are awaiting a response from the international office. The last response I could find from them was on 19 Jan. 

   

   

   

  Customer Answer

  Date: 02/24/2023

  No I have not received a refund. 

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely frustrating when dealing with the Enterprise located in *********** ***** ***** ***. Problem after problem. Would not recommend choosing this company when renting out a vehicle.

  Business Response

  Date: 01/19/2023

  Thank you for the opportunity to respond. This has been resolved to the customer’s satisfaction with a refund processed in the amount requested.

• Initial Complaint

  Date:01/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a rental in
  a NISSAN VERSA in November 2022. A pasted copy of the rental agreement is
  attached. 
  I was given a car
  there by  a rep named "*****."
  ***** stated he knew
  the car had that BIG CRACK IN THE WINDSHIELD when he rented it to me. I asked
  him why they were giving me a car with damage on the windshield and he said
  "it has an outstanding CLAIM ON IT ALREADY.  Don't worry, it is
  already in the system and we already have it on file here." I asked
  ***** if that was SAFE FOR ME TO DRIVE. He said of course it is safe. 
  I disagreed and
  expressed concern about safety and this broken windshield. 
  I usually return the
  cars I rent in a month or so and renew the rentals. 
  It was a full month
  later when I had to RENEW THE CONTRACT. The rep at that  time named ****** and the other new rep whose name I do not have on file; she is a very tall
  female with dark hair and skin; she was very polite; however, she also did the
  exact same thing ***** did when he rented the car out to me. She and ****** said," we cant find the pictures for the damage on file and cant access
  the information on our computer about the damaged windshield and claim. I told
  them that they need to make sure that information is on file under the new
  re-written contract. Both the new rep at that counter, ******, all attempted to
  look up that information under the rental car and then finally took additional
  photos at that time per ******* request and stated to me that the old
  information was there but they could not access it. ****** and the new rep all
  stated to me that the information was in the system about that crack in the windshield.
  I asked them again about why they would not switch out the car and why they
  ever were so lazy about renting to a customer a broken windshiled and all of
  them said they had no other cars and that it was in their system under the
  rental agreement. I expressed concern repeatedly about the broken windshield
  and all of the reps were as careless and negligent about this matter from the
  very beginning. Both ****** and the new rep at the counter that day all
  confermed that the information was in the system. ****** did claim to be the
  manager and the PIC apon every occassion at this branch. However, I just found
  out that ****** IS NOT THE MANAGER. She had NO BUSINESS STATING SHE WAS IN
  CHARGE AT ALL. 
  Later that next week,
  as the rental was re-written due to them saying that they had no other cars for
  me to replace this damaged and UNSAFE vehicle; I was informed by a local
  mechanic and family member that it should NEVER HAVE BEEN RENTED TO ME WITH AN
  OUTSTADING CLAIM ON IT AND THAT EXTENSIVE DAMAGE. ******, *****, all were
  negligent about this matter and all were negligent at their job as well. When
  they all told me that the damage was in their system under the rental agreement
  ; I did ask for a print out of the damage. They refused to provide me with any
  written information about this claim and damage being PRIOR EXISTING. They all
  refused to provide me with any written information and they were REQUIRED TO DO
  SO. 
  This matter escalated
  further on 1/9/23 when I went ahead and returned this rental ahead of time. It
  was paid for in full to Friday at 9:30 a.m. that same week 13th. It was paid
  over the phone one week in advance. I returned the car on 1.9.23. 
  When I returned the
  car, *****, ******, were at this branch again, ****** did a walk around and
  took the keys. I always fill up the vehicle, car wash, and vaccum the car when
  I return it.
  ****** should have
  remembered all the information about this car and their renting this damaged
  car to me (the windshield ), and ****** said it looks good and took the keys
  and mileage. 
  
  ********** CALLED ME 5
  HOURS LATER, on my private phone and said, " I just now saw the crack in
  the windshield. It was not there before. We dont have any information about
  that on file. You are responsible for this damage! I only just now saw that
  crack, it is your fault lady!" 
  I reminded her about
  everything all of them have said for over the last month and how calmly
  reminded her to look in her system which was their same problem they had before
  to find the information about the damgage. I calmly reminded them about how
  they all said and guaranteed me that the information was in their system , and
  how there was even an outstanding claim on the car as well. I reminded her and
  ***** over the phone at that time, that they have all been saying the same
  thing for over a month on the same issue and the same car. I also reminded them
  that they are the ones responsible for renting a damaged car to me and risked
  my safety with a very damaged windshield. I reminded them that they REFUSED TO
  PROVIDE ME WITH ANY DOCUMENTATION ABOUT THE DAMAGE AND THE CLAIM AND REFUSED TO
  GIVE ME A DIFFERENT CAR. ****
  
  I told ****** that I
  could not believe she was actually calling me about this matter, I also told
  her that it is not my job to tell her how to access her own computer data base
  and find that information. I reminded her about all of those concerns and prior
  conversations we had all had!
  She said, " well
  I dont think so and I dont remember ANY OF THAT!"
  
  I also told her that
  not only is she completely at fault and negligent  but she also should
  never have called me at work 5 hours after taking the rental car and only then
  saying she never REALLY LOOKED AT THE CAR I RENTURNED. 
  
  This is another
  negligent matter on her part and *****s, and they have no business coming back
  after a client 5 hours after they process a car. They should have done their
  job the first time and done it right. Clearly, none of Enterprise staff are
  competent  in any manner and cant be trusted with ANYTHING. 
  
  This issue  is
  significant and covers many policy violations on their part. I only just found
  out that they all were negligent in REFUSING TO PROVIDE DOCUMENTATION ON THE
  DAMGED WINDSHIELD TO ME. That is no OK for any customer and I believe they DID
  IT ON PURPOSE AS WELL. 
  
  I called the company
  headquarters to file this matter and no one has responded at all. 
  
   (Note: they gave
  me this car thilthy when they rented it to me. They never cleaned anything and
  never have as their policy states that they ALWAYS CLEAN THE CARS BEFORE THEY
  RENT THEM. That is a lie! They never clean any of them they rent to me. Ever!)
  
  
  Signed, 
  ****** ****

  Business Response

  Date: 01/12/2023

  Thank you for the opportunity to respond. Management spoke with this customer and resolved the situation. The windshield crack was notated on her contract when rented (smaller than considered damage), and it spread during the time she had the car. The notes were initially missed but ultimately were found, and they let her know that she would not be responsible. They spoke to her, apologized for the situation, re-assured her that she would not be responsible and made sure her refund was processed, which it already was.

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a car at Denver International Airport (Enterprise), and agreed upon rental amount was $666.65. Returned car at same location before agreed upon return date and time and Enterprise sent me a receipt for $2,000.00.
  
  I called and spoke to a representative three (3) times where they said they see the mistake and would contact manager at location (****). Also stated that he would reach out to me later that day to resolve it. All three (3) times he never tried to contact me. This to me shows that they were trying to get away for improper overcharges and unearned or warranted charges to me.
  
  I have since gotten collections letters, one attached, where they're trying to collect the $1,333 remaining which accounts for the fraudulent overcharge the manager is trying to charge to increase his revenue to his branch.
  
  I have a brother who used to work for Enterprise and this activity is common to beef up their rental charges per employee to qualify for promotion within the company:
  
  1. overcharging,
  2. charging credit cards for damage not done,
  3. charging credit card for services not signed up to receive.
  
  It's a shame these rental car companies work on such a dishonest and fraudulent billing system - and should be stopped or penalized on a national scale - setup to promote employees that participate in the overcharging and improper billing of customers.

  
  ***** * **** ***
  ******* *** *** *****
  ** ************

  Business Response

  Date: 01/19/2023

  Thank you for the opportunity to respond.  The customer was contacted, and due to a location error in scheduling, the customer received an overcharge. That has since been resolved by refunding the customer the amount that he was overcharged as requested. The customer was pleased with the resolution.

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not by choice, but because my car dealer uses Enterprise for rentals while cars are in the shop, I have had 3 rentals from Enterprise in 2 months. Last night my CC statement showed charges that didn't look right. I reported them as Fraud. Today I learned these are toll charges. The branch gave me an 800 number to call. The fees and charges are outrageous. First, I have an ******. Second, I was never told about these fees. Third, in the state of PA, the Tolls are cashless.
  
  I was told by the person who answered that there is nothing they will do unless I can prove I paid them. Then, when escalated, I was told that there was nothing they would do, and that the "customer service" reps are not "required" to tell people about their toll policies.
  
  I then called the branch, and was told the same thing..."unless a customer asks about the policies, we do not tell them"
  
  This is completely unacceptable and I am seeking to have these fees removed.

  Business Response

  Date: 01/12/2023

  Thank you for the opportunity to respond.  Our Area Manager has spoken with the customer and we will be refunding them the $24.75 service fee that they were charged. 

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle at Enterprise Miami Intnal Airport on December 31, 2022, New Year’s Eve. On Saturday after I picked up the car, Around 5 pm on that Saturday, I pulled into lot at **** ** **** *** ****** ** ****** I felt something crawling on my arm. It was an insect. I looked closer and saw another one. I looked over in the passenger seat and saw tiny fast crawling bugs in and out of the crease of the seat. I saw one crawling on the side of my driver’s seat and then a couple more and some in the back seat as well. I grabbed my stuff in a haste and got out of the car. It was absolutely disgusting. I actually got bit.
  I called Enterprise at least 10 times. The first couple of times I got sent over to roadside assist. I was told they would not come because there was not a mechanical issue. Then, I was told that Enterprise would exchange the vehicle for me and that all I have to do is to get back into the vehicle with bugs crawling in the seats and drive to the airport. I did not know if they were bed bugs. I took a short vid of bugs crawling. I was given a call back twice & told that roadside assist would help and that I can just catch an **** to the airport and I would be reimbursed. NO ONE called me. Then, I was told that a mnger needs to get them to come and tow the car. By this time, I had to cancel all of my plans and forfeit money I spent on reservations. After cust serv at Enterprise closed, I decided to leave the car parked and catch an ****. I got to the airport and got *******. He exchanged the car but said UPPER mngmnt would have to do other reimbursements such as **** rides.
  I was by myself in the dark for hours. By the time I was able to get an ****, I was hunched over. I lost my appetite from seeing those bugs and from having one on me! It took over 6 hours to get another car. I want my **** rides to be reimbursed and I reimbursed for what I bought for my ruined evening. I have asked to be called back and still no one will call me! Please help!

  Business Response

  Date: 01/11/2023

  Thank you for the opportunity to respond.  Management spoke with Mrs. *** directly and apologized for the experience she encountered with us. We will be offering a reimbursement for her **** expenses.