Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB has received consumer complaints against Enterprise Rent A Car St Louis which allege the breakdown of cars recently purchased, damage blamed on renters which is disputed by the renters, and poor customer service.

Complaints

This profile includes complaints for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,325 total complaints in the last 3 years.
1,677 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/05/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was recently hit and not able to be driven. The person who hit me had insurance, and their provider got me a rental to get back and forth to work. My classmate took me to enterprise and was with me when I got in the vehicle. We asked the woman putting me in the car to take pictures of the back side of the vehicle, because there was a dent in the body. She took photos and I had the car for maybe 3 weeks. When I returned the vehicle, I received a voicemail stating the the dent that was already there had gotten bigger. I went up to talk to the woman about it but she was already gone for the day. I asked to see photos and the person working showed me one, which was the one that was taken before I got the vehicle. Their damage recovery unit has sent me a bill for $1176.81. I still have the voicemail stating that there was already a dent in the vehicle when I was put in it. There was no further damage to the vehicle, no scratches or marks to indicate any further damage. I was never in an accident. I only drove to work and parked in a safe, unused lot, and to home where I have a designated parking spot on my street. I did not cause the damage, and the voicemail from the woman at enterprise clearly states that it was already there when I got the vehicle. I feel like theyre trying to get me to pay for damages that were already there when I rented the car. My friend who took me to pick up the rental can testify that the damage was already there, as well as the voicemail from the woman at enterprise. I am having trouble attaching the audio file through this webpage but will be more than happy to email it if someone could get in touch with me. I really appreciate your time, thank you.
107 ***** Dr ***************** 26301
**********
Business Response
Date: 01/10/2023
Thank you for the opportunity to respond. This has been resolved and we will be taking care of the damage. The customer is not responsible.
Initial Complaint
Date:01/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************************************************************************
We have confirmed our reservation with Expedia & enterprise from 12/20/22-12/23/22. Received a phone call from *****'s ***** agent informing us one day before that our reservation was confirmed, however, we need to go tp airport location or ************* since we are Local customers. When we arrived at the airport, **** (agent) was furious and stated the female agent that called us lied about it, and not the first time she transfer the customer to the airport location. He declined to help us unless we pay more or booked through him. He called the Manager at the Ballys to confirm the car QX80/SUV similar size available if we go there. Drove from the airport and arrived at ************(with 3 small kids ), but no one was at the desk 45 minutes. **************** answered the phone and was told to go to the ***** ***** desk. I arrived in *****, they do not have the car we reserved.We were downgraded and the manager *****/****** declined to handle these issues or answer the call after an agent hung up the phone with them. We left in a smaller car(not what we paid for ), dirty, with a half tank of fuel, with no apologies, and wasted more than two hours. We needed a rental car to go to **** for my son ********'s diagnosis. It's the most stressful I've ever been. No compensation and no one takes responsibility. Expedia blamed enterprise as they confirmed the reservation and, I was told someone from corporate he spoke to (**************) from Expedia that ***** from Enterprise will be calling us. NO calls, no compensation. We dropped off the car at enterprise on ************ and *******. The car was dropped off in ************ and *******. This is the only office that showed remorse and genuinely felt bad for us and allowed us to drop the car at this location vs. going back to ballys as we refused to deal with them there. I want to know why Expedia booked something enterprise can't honor. It is unethical as not the first customer experiencing this similar issue.
Business Response
Date: 12/29/2022
I don't oversee this territory
Business Response
Date: 02/07/2023
Thank you for the opportunity to respond. The area manager spoke with the customer and issued a refund check back of $350.
Initial Complaint
Date:01/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dropped off my car for service at **** in ****** and received a rental car from Enterprise Rent a Car. **** in ****** needed to keep the car more than the expected two days so **** agreed to cover all charges for the additional 3 days. I talked with **** in Tacoma and Enterprise Rental Car (*************************) multiple times, both assured me that I would receive a refund for the three additional days. I checked my bank statement and never received a refund. I was charged the five days for $178.80 on November 18th, thus over $106 is still owed to me. I followed up with an email to Enterprise Rent a Car (*************************) in December, and Enterprise Rent a Car (*************************) never responded. I forwarded the email to *********************, the **** Service Advisor at ***********, and she responded that she resent the request for the refund to *************************/Enterprise Rent a Car again. I appreciate *****'s efforts in trying to refund me. I have never received a response via email or refund from Enterprise Rent a Car. When I talked multiple times to Enterprise/************************* on the phone, I received false promises that I will receive a refund. This is fraudulent activity as Enterprise has now charged myself and **** in ****** for the same services. This is awful customer service and business practices of Enterprise Rent a Car/*************************. I provided feedback to **** in Tacoma of the customer service received from the ********************** and that both of us have paid for the service. Again, I appreciate *****'s efforts.I attached the correspondence and the business cards for ************************* at Enterprise Rent a Car and ********************* at **** in *******
********************************************************
**************
Business Response
Date: 02/09/2023
Thank you for the opportunity to respond. 2/5 and 2/6, Management left a voicemail on the phone number provided. The also sent an email asking her to give them a call at her earliest convenience.

The rental was 3 days long, and the daily rate was billed out to the ****** Dealership. She did sign on the ** and SLP protection products for the 3 days which added up to the total charges she is mentioning of $178.80. The initial deposit was $129.80 which is one day of coverage and the deposit.
If the customer would like to discuss the matter further, we encourage them to reach back to the member of management.
Customer Answer
Date: 02/19/2023
Complaint: 18687490

I am rejecting this response because:

I received a voicemail that they were reversing the charge for $178. I checked my statement, and I received the refund.
Thus, I believe the matter was closed. However, I just checked my statement today and they charged me again for $178. This complaint is still open and an issue as they have reversed the refund.
This claim is still open.

Sincerely,

*****************************
Business Response
Date: 02/22/2023
There was a recharge that took place in error. The refund has been authorized again and steps were taken to ensure this would not happen again. The Area Manager reached to the customer by email as well to explain the situation.
Initial Complaint
Date:01/05/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer with this company for years I rented a vehicle Drove it home and step back out to go to my dentist appointment I jump in the drove about couple miles for the two front tires went flat both I then contacted enterprise told them they sent out another vehicle when the young lady arrived with the car I noticed on the dashboard it stated that it had a low key battery I then asked her why would you guys bring me a car with that reading on the dashboard she than stated back to me it was all they had I then was Inconvenience basically every where I went I was calling enterprise and then they started Ignoring my phone calls would tell me they was sending someone and never showed up I then called them because once again there vehicle will not start so I told them I'm done with this car please come and get it they then came to pick it up and I have Videos of them not being able to start or jump it they then ask me if it okay if they leave it in my garage I said sure put you will have to come back tomorrow to pick it up for You have all Access to the vehicle I do not have keys to the vehicle so you must come and pick it back up Eric stated no problem Mrs ***** I didn't see them til Almost 3 weeks later by this point I have received a few parking volition's from management in my building I have not received a bill to this day from this Company I was charged $4,500 to my card and then after leaving there car on my property they then charged my card $2,700 more and they had Possession of the vehicle I had No way of getting in the vehicle for I gave them the keys weeks ago I have received texts from them but still no real answer excuse me I was told by ***** that the vehicle Prior to this vehicle was hit and I filled a claim and they Provided me with the denial letter from my insurance company which I was aware of and I was told that wer $ 900 dollars of the bill went to I have been texting this company since October they Ignored me until I contacted BBB and yelp's review page and then I started receiving texts messages and the when the area manager contacted me he hung up while I was still talking To him so I don't think he is really going to help me with my situation I filled with BBB on 12/12/22 ref# is ****** I received a text with that reference number my phone number is ************ thanks
Business Response
Date: 03/20/2023
Thank you for the opportunity to respond. We have been working with this customer for several months now. Management has offered a solution that they feel is fair. She has since rented with us again.
Customer Answer
Date: 03/20/2023
Complaint: ********

I am rejecting this response because: this is totally not true I just got off a website called pissed customers as you written this to me Just contacte ***** **** on bank on march the 17th regarding this transaction and I was told by ***** they returned the money back for charging my card for a claim that never happened and refuses to call me when they call to tell me they were refunded money I didn’t owe them back on are card ( ******) said she was going to email me the information and she didn’t that because there not trying to speak to me regarding this situation and what they have done to a customer and how they treated me

As their customer I’m thankful for the BBB for helping me stay on this company regarding there customer service problems these are serious allegation to say someone was in an accident in your vehicle and they had the vehicle in their possession and then want to return the fund they wrongfully took and then try to return them without saying anything to me about it (like were sorry for charging your card for something you didn’t do,Because our employee (enterprise rental manager) **** drove it back to the company and came by 3 or 4 times never did he mention any damage to the vehicle. At this point I want a full refund for everything this company has sent me though and I should contact an attorney regarding this matter with them and what I have been going through with this company thanks once again BBB better business bureau

Sincerely,

**** *****
Customer Answer
Date: 04/11/2023
To whom it may concern, I **** ***** first would like to apologize for the delay in my response due to some health issues that have occurred in my family, however I would like to present my information to you regarding this matter (1) first would be their company filing a claim without informing me of any issues to my insurance company which isn’t the first time they have done this and found out I wasn’t at fault for any damages in the past also **** Enterprise employee drove the car back to the office which he failed to state to his company (2) would be how this company left their vehicle on my property from November 17th to November 29th when **** came and finally picked it up, remain you the only reason why the ticket came from landlord is because the vehicle didn’t have a parking pass which **** had the keys to the vehicle then is why they got tickets on the vehicle which had three violations (3)in the vehicle which they had came by my home on (4) different occasions and never stated about any damages to the vehicle when they came by to try to jumpstart their vehicle I have pictures of I also have pictures of the two gentleman from Enterprise trying to get the vehicle to start and couldn’t and changed my card I also looked into my files when BBB told me that someone in the company stated that I rented since then and I went in to my file and saw a rental in November with the ******** ***** location and that is totally not true I have not step a foot in that location since I started my complaint and I have never rented a car for 6 days in my life with enterprise unless my insurance was paying for it and please look at my signatures and my husband signature which I only saw my husband signature one time he never came to ******** ***** location one or twice I saw my signature but a few looked really different then my signature I can also show contact though email enterprise asking me to come into there location that when ***** **** changed my card number after looking at my account I’m really confused with the many different signature please take some time to please see what I have come to my attention I thank you for the support this company has given me And no matter how or what is decided I will be able to satisfy this matter I would appreciate if someone from enterprise would really contact me regarding this matter I would be very appreciated if someone in enterprise rental car after all my years of dedication with this company would be pleased to contact me I don’t feel like I’m asking a lot from a company I have millions of points with who refuses to even give me my points I have paid for when renting with this company they don’t honor their customer complaints I thank you for your time and consideration **** *****
Customer Answer
Date: 05/17/2023
I would like to send photos, texts between both parties and to show how I was being charged for a vehicle I wasn’t driving is there any address to where I can send my proof of what I have went through with this company, They first stated to Better Business Bureau I brought their vehicle back damaged failing to say they picked it up because it wasn’t running and my card shows that it was being charged doing this entire time when the car was sitting in my garage I have the texts messages of the employee (manager) text saying he was outside my gate to pick up the car photo of both guys coming to try to start the vehicle on more than one occasion I would really like to present my information, for I have not been given the chance to prove what I went through with this company and my frustration please give me some where I can send my evidence to thank you for your time in this matter Thank you
Initial Complaint
Date:01/04/2023
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car through my insurance because I had a car reck my car was total so i.let them know I would need an extended rental when I forgot it they calling I paid then they would call for day at a time so I thought I was good then they became rude threatening to snatch the rental and went sky high on my rates u been trying to pay but refuse payment I never avoided them but they call and text from different numbers
Business Response
Date: 01/05/2023
Thank you for the opportunity to respond. Management has had the opportunity to speak with the customer and discuss the situation fully with them.
Customer Answer
Date: 01/06/2023
Complaint: ********

I am rejecting this response because: I was never reached out to and have not received a response

Sincerely,

********** *******
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car on 11/23/22 and unexpectedly returned the car on 12/27/22 because of unexpected charges so i requested refund in person and was told the refund should come back in 2-3 days but instead it did not come back. When i called the company to let them know the problem they stated that they sent the refund to a different card, a card ive never paid with. Then they said it would take a week for the refund to arrive on the correct card, i called a week later theyve now changed it and saying to check in a couple of weeks. This is going on 3 weeks with no return ive been charged for a rental car i no longer have.
Customer Answer
Date: 01/05/2023
The address is ******************************************************
Business Response
Date: 01/11/2023
Thank you for the opportunity to respond. Management spoke to the customer and addressed the process of the money returning to the major credit card she had used at the start of the rental. The customer is satisfied with our response.
Customer Answer
Date: 01/11/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Karyah *****
Initial Complaint
Date:01/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday 17 November 2022, I rented a car at the Enterprise Rental Car Location at Los Angeles International Airport. Needless to say, this was the worst experience I have ever had, and because of the negligence of the rental car employees/management, etc., it put my life in danger. The employees knowingly (and I have pictures to prove it), rented a car to me that had bald tires on the back (both passenger and driver), with wires showing. Which caused one of them to have a flat tire while I was traveling on the road, which almost caused me to go into an accident due to the rapid decline in tire pressure. When getting this fixed, it took over 4 hours of my day just to get it back to the LAX location, and then the way I was treated, it was an act of Congress to get me another rental car. I feel that I was not treated fairly, let along knowingly sending a rental car out in this condition.

I also feel that I need to be compensated properly for knowingly putting this car into my hands in this condition, I do not feel the local management did enough for this issue. If I would have been injured, let alone killed for how this car was sent out, we would be talking a whole other ball game.
Business Response
Date: 03/15/2023
Thank you for the opportunity to respond. Management has attempted to reach to the customer multiple times at the contact information provided. They do encourage the customer to reach back to them directly if they would like to discuss the matter further.
Initial Complaint
Date:01/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to the BMW dealership for scheduled maintenance (1 day). At this time I discovered that the radio and the back hatch had some issues. My car is 2 years old and still under warranty. The BMW dealership provided me with a free loaner vehicle from Enterprise Rent-A-Car. The dealership had my BMW for almost 3 weeks, trying to fix my car's issues.

When I first picked up the loaner, I declined the insurance on the loaner, since my ***** **** policy covers rentals. When I finally turned in my loaner, and picked up my repaired vehicle, the Enterprise rental agreement invoice listed $499.80 charged to me, for $24.99/day, for insurance on the rental.
**** ********** ****
**** **** ****** ** **********
Business Response
Date: 01/13/2023
Thank you for the opportunity to respond. Management attempted to reach the customer but was unable to reach. They left a message for the customer advising that we would be refunding the customer the cost of the Damage Waiver.
Initial Complaint
Date:01/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently rented a car from Enterprise (Rental Agreement # *********) which was a one-way rental from *** airport to *** (***** ****** ******* ** ****** *******). This car was rented in December, in the mountains, during the winter. I was offered the Dodge *******. I enquired if there were any larger cars available, or small SUVs, or anything with 4WD at the counter. I was told no. The car looked clean inside and out when inspected, and I went on my way.

I noticed immediately that the car was not fit for driving in Colorado during the winter. It was literally spinning out in the airport parking lot which was snow covered from snow storm days earlier. The traction was terrible. This was RWD and did not have winter tires. On the highway in the sun it was fine, on any little bit of snow it was awful.

On the drive down the mountain I noticed a few extremely critical issues.

1) The windshield washer sprayer was not working. There was no error that it was empty on the dash. It was cold so perhaps it was frozen. But I did not even hear the pump trying. This is extremely dangerous as the windshield was perpetually dirty from snow and dirt spray, and I had to stop multiple times to manually clean the winshshield during mny drive. My guess is this California based car had non winter fluid in there and it was frozen.

2) The driver door window did not open or close. Every other window worked. This window did not. It was not a cold issue as it did not work while parked in a heated garage either. The car should work.

3) While driving the car there were CO state alerts that said cars were required to follow Winter Traction Control policies which meant 4WD, Snow Chains, or Winter Tires, of which this car had none. I was rented a car that was not legally allowed to be on the Colorado roads that day.

4) There was now snow scraper in the car. When water iced up on the windshield at a gas station stop, I had to borrow someone else to scrape the ice.

I am extremely disappointed
Business Response
Date: 02/15/2023
Thanks for the opportunity to respond. Management made multiple attempts to contact the customer and was recently able to reach them. The customer said that they would call back. We encourage the customer to do so and management would be happy to discuss the matter further.
Initial Complaint
Date:01/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Enterprise is FALSELY ACCUSING me of car damage I didn't commit! They have FRAUDULENTLY KEPT MY DEPOSIT MONEY THEY HAVE FRAUDULENTLY BILLED ME FOR A FULL 2nd Week Of rental when I returned the vehicle 2 1/2 days into tjhe second week THEY HAVE FRAUDULENTLY EXTRACTED MONEY FROM MY WIFE's ***** FARGO DEBIT CARD, WHICH HAD NO AUTHORIZATION FOR THEM TO DO! NOTE; THIS RENTAL OCCURRED FROM MON 12 DECEMBER 2022 to MON 19 DECEMBER 2022 = FIRST WEEK 2ND WEEK = 19 DECEMBER 2022 TO WED 21 DECEMBER 2022 @ NOON! ENTERPRISE was insistant that I drop rental car at **************************************************************************************** down the road from ENTERPRISE about a 1/2 MILE I WANTED TO RETURN VEHICLE DIRECTLY TO ENTERPRISE BUT THEY WERE VERY ABRASIVE & CONTRARY ABOUT NOT DOING THE RETURN TO THEIR LOCATION THIS WHOLE TRANSACTION REEKS OF FRAUD, DECEPTION, & SCAM!!!!!!!!!!!!!!!!!!!!
*****************
*******************
*************
Business Response
Date: 01/25/2023
Thank you for the opportunity to respond. The customer confirmed that he rented the vehicle on December 12th at 10am and returned on December 21st in the afternoon. The customer wanted to be charged 9 and a half days, which management advised him we do not do especially since he is getting his AllState discount at $26.68/day plus tax. They advised him that AllStates agreement is billed on calendar day billing which means each day regardless of pickup or return time counts as a day, so the charges for the 10 days was correct.
He also was disputing that he damaged the vehicle. He confirmed that when he rented the vehicle there was not a crack in the bumper. He is alleging that the damage occurred after he returned the vehicle to the body shop. Management walked him through that when we went to pickup the car at the body shop our representative noted the damage while walking around the vehicle and advised the shop of the damage as well before moving the car, so this occurred either during his rental or before we moved the vehicle. I sent him both his invoice as well as the pictures of the damage and the detailed estimate for the repair. Because the vehicle was damaged, we kept his security deposit and applied that to his deductible. He stated that we would not get any more money from him unless we came to his doorstep. They let him know that we would work through his insurance company to handle which he asked for us to do.
Management included contact information and told him that if he had an additional questions to please reach out to them, but at this point he would be responsible for the damages to the vehicle and his charges are correct.
Customer Answer
Date: 01/26/2023
Complaint: 1866
I am rejecting this response because:THis business never supplied me with ****D & DATED PICTURES PROVING that The DAMAGE WASn'T THERE AT THE **** I TOOK POSSESSION OF THE VEHICLE!- I WAS NEVER GIVEN A WALKAROUIND INSPECTION AT ANY **** THIS IS INSURANCE FRAUD BUSINESS HAS FRAUDULENTLY KEPT THE DEPOSIT MONEY - BUSINESS HAD FRAUDULENTLY EXTRACTED MONEY FROM MY WIFE's DEBIT CARD BUSINESS IS NO BETTER THAN A STREET THIEF!

Sincerely,

*************************
Business Response
Date: 02/02/2023
Management has spoken to the customer multiple times by email. They have explained to the customer why certain procedures were taken and how they know that it was not damaged in out possession. They also clarified the pricing of the rental with the customer. Because of the tone of recent communications with the customer, we consider this matter closed and will not be communicating with the customer further regarding the issue.

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Enterprise Rent-A-Car is NOT a BBB Accredited Business.