Business Profile

Auto Rentals and Leasing

Enterprise Rent-A-Car

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB has received consumer complaints against Enterprise Rent A Car St Louis which allege the breakdown of cars recently purchased, damage blamed on renters which is disputed by the renters, and poor customer service.

Complaints

This profile includes complaints for Enterprise Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,309 total complaints in the last 3 years.
1,659 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/1, I went through my insurance to rent a vehicle through Enterprise in ********. Upon getting there, I was helped by ****** Przybyszeweski. I was told I would need a $150, *refundable* deposit. ****** herself used this word - "refundable" - as witnessed by myself and my father-in-law who was helping me obtain the car. I was told that the deposit was in case of any damages and would be refunded to me when I returned the car. Upon returning the car on 3/29, ****** then said that $150 + $26 was due for the taxes on the vehicle. This was never explained to us. She kept referring to the contract but, upon producing the contract, she could not point out where it said the deposit would be surrendered for taxes due, nor where it said that the taxes on the vehicle were our obligation. We were never told that the taxes on the vehicle were to be paid by us, and were under the impression that our insurance was paying for the vehicle in full. This is what our insurance communicated to us, and ******/Enterprise did not inform us otherwise until we returned the vehicle. Throughout this conversation, ****** was very rude and condescending to us. Since ****** is the location's manager, we asked to speak to the General Manager who was, unfortunately, on vacation. ****** would not give us her contact information and said she would have the ** call us when she returned on 4/1. This was nearly a week ago. We never received a call from the ** to express our concerns. ****** also said she would email us a receipt and yet, to date, we have not received one.
Customer Answer
Date: 04/08/2025
Rental agreement number is: 7DSK9B
Business Response
Date: 04/17/2025
Thank you for the opportunity to respond. Management spoke with the renter, addressed their concerns, and processed a refund to resolve.
Initial Complaint
Date:04/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a rental car through Enterprise Rental. I picked it up, 7/31/24, and dropped it off, 8/21/24 per the agreement. I was overcharged for an additional day. The agreement was for 7/31 to 8/21 at $2551.38. I was charged $2716.6.I phoned customer service 5 times, phoned the local branch and have written to the headquarters. Each time I spoke to a customer service *** they acknowledged I was owed the money, apologized and said they'd escalate the refund. When I called the local branch directly they said the issue was with a manager but she'd CC them all to get it resolved. When I emailed corporate they said on 3/10/25 " have sent this information over to a regional manager advising that you have been told the refund will be processed but nothing has happened". No refund or further communication has happened.The attached PDF has all the information and receipts.
Business Response
Date: 04/09/2025
Thank you for the opportunity to respond. Management reached out to the customer and processed a refund to resolve.
Customer Answer
Date: 04/16/2025
I submitted BBB Complaint #******** on 4/7/25 against Enterprise Rental Car.
I received a phone call from Woburn District Manager ******************** on 4/8/25 stating she had processed a refund for the disputed amount.
I phoned Woburn District Manager ******* ************, on 4/15/25 saying I had not seen the refund yet. She said it should have only taken a day or two. She was in the car but said shed check on it call me back in ***** minutes. I havent received any further communication. I still have not seen a refund.
Customer Answer
Date: 04/16/2025
Complaint: ********

I have reviewed the business' response and am rejecting it because:
I submitted BBB Complaint #******** on 4/7/25 against Enterprise Rental Car.
I received a phone call from Woburn District Manager ******************** on 4/8/25 stating she had processed a refund for the disputed amount.
I phoned Woburn District Manager ******* ************, on 4/15/25 saying I had not seen the refund yet. She said it should have only taken a day or two. She was in the car but said shed check on it call me back in ***** minutes. I havent received any further communication. I still have not seen a refund.

Sincerely,

********* ****
Business Response
Date: 04/23/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Customer Answer
Date: 04/24/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

********* ****
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After renting countless rental agreements with this branch. I came in to close my rental and start a new one and as soon as I paid $436 and thought I was able to leave and head back to work, I was told there was an error. The person taking care of me called customer support and other person on the phone and still couldnt figure out how to fix the problem. I was told I had 2 options. I could wait till Monday or pay again. Im missing work due to this. Ive paid at around $3000 or more renting from here recently. Now due to a problem not of my own, I cant go back to work and finish my shift today, or stay for the extra 8 hours Im scheduled for. Im also scheduled to work another 16 hour shift tomorrow and then 8 hours on Monday morning from 6:45 till 3:15. I need to be compensated for my time and my refund of my deposit of $300
Customer Answer
Date: 04/07/2025
Rental agreement
7grrpn
Business Response
Date: 04/15/2025
Thank you for the opportunity to respond. Management has researched the complaint and confirmed the deposit on file has been released.
Customer Answer
Date: 04/15/2025
Complaint: 23165585

I have reviewed the business' response and am rejecting it because:

Its more than just getting my review back. I stood out there for at least an hour and a half and no one had the courtesy to even offer me a ride home or nothing. They pretty much didnt care. I was just told I could pay again or wait till Monday

Sincerely,

****** ******
Business Response
Date: 04/18/2025
Thank you for the opportunity to respond. Management spoke with the customer and offered compensation to resolve.
Customer Answer
Date: 04/27/2025
Complaint: 23165585

I have reviewed the business' response and am rejecting it because:

I still lost out on 4 shifts totaling a little over $500 due to no fault of my own. They only offered me 2 free days. I asked for an extra day and they said okay. I paid a little over $400 for a full 7 days. Even with 7 free days, it still wouldnt equal up to the amount of money I lost from having $700 + tied up and missing out on working those shifts. I just had a little girl on the 8th. Im still trying to get things how they should be. I guess it is what it is
Sincerely,

****** ******
Customer Answer
Date: 05/13/2025
Ive been renting from this company for a few months now. I have just noticed charges that were charged to my debit card on file that shouldnt be there. There is a new interstate entrance that leads to either ***** or ************** near the ***** /*********************. I pass by there all the time with my friends and have taken my car that way quite a few times. I never go the Tampa way, which there is a toll charged to your license plate. I always take it to ************** where there is no toll fee. I have been charged at least twice while not ever going to *****. Also I returned the vehicle I had been renting today and was charged a whole lot of money in fees and then I was charged a refuele fee. I always dont fill the gas up when Im going to renew it and start up another 30 days. The person didnt even give me any kind of explanation or anything. I came on my break, so I had no time to even ask questions as to why my $300 was reduced to only $5. I need answers
Business Response
Date: 05/19/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Business Response
Date: 05/20/2025
Thank you for the opportunity to respond. Management spoke with the customer, explained the rental charges for tolls, and ensured the fuel charge was resolved.
Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 30 I had notified enterprise that I had a malfunctioning rental that would not allow me to pump gas. I was told to go to a new location because I felt like it the ***** ** location had purposely given me a bad vehicle. Upon arrival they had me a car and then stated it wasnt Ont and I needed to go back to the other branch I did not. They had already said they didnt have cars. The cars security system was malfunctioning. Most part of the time. Vehicle was stalked and tracked by other vehicles trying to run me off the road. Requested roadside assistance they claim they were not be able to track car or location. After over an hour of waiting I left the car and began to walk. Roadside assistance showed up to tow car however only told the car to the hospital where I was located. I did not go to rental or roadside because the car was making noises as if it was stolen. There was no registration nor manual with the car. I was trailed all the way to ******** where my phone died and I still did not receive help. I was then kidnapped and taking against my will. Enterprise in ************ ** is responsible. When I rented the car I was only given one key however the other associate walked outside to give my representative the key. I also had enterprise tow trucks following me as well. Why I dont know. I was hacked, stalked, and harassed because of Enterprise tracking and sharing my location. I called when I picked up the rental and they claim the vehicle had no tracking device. That was untrue. I also called in to report the cpu unit under the driver and rear passenger seat had been tampered with from the beginning. The Upholstery on the driver side had also been tampered with. I reported this as well along with the gas tank no opening. It wasnt until I started recording on my phone is when it began to function. I called multiple times before and after renting the car and no help was granted. My life was in danger and you ALL and employees and managers involved
Customer Answer
Date: 04/07/2025
relatives funeral because I had to turn a car in that had the check engine light on. The next time I booked my reservations were confirmed a week in advance only to receive a call an hour before 12oclock pickup saying theres no rentals. This was purposely done. My last rental malfunctioned and AAA left us stranded and alleged my phone had muffled sound however they never called. We waited for assistance from 7:30 on March 31 until 5:30 am on April 1st waiting for assistance. This was done intentionally to place my family and I in danger hoping we would get hurt. This is not ok. My license was also stolen after accidentally leaving them in the car. I tried calling the day off and they kept hanging up the phone in my face. Two days later they finally answered saying they were not there. However my identity was stolen and my information was found on the dark web. Enterprise has continued to place my family and my life in danger. This has affected my mental and emotional health and Im not ok. They were involved in the kidnapping and drugging done to me as well
Business Response
Date: 04/09/2025
Thank you for the opportunity to respond. Due to the circumstances, we can take no further action to resolve this matter.
Customer Answer
Date: 04/23/2025
On September 30 I had notified enterprise that I had a malfunctioning rental that would not allow me to pump gas. I was told to go to a new location because I felt like it the ***** ** location had purposely given me a bad vehicle. Upon arrival they had me a car and then stated it wasnt Ont and I needed to go back to the other branch I did not. They had already said they didnt have cars. The cars security system was malfunctioning. Most part of the time. Vehicle was stalked and tracked by other vehicles trying to run me off the road. Requested roadside assistance they claim they were not be able to track car or location. After over an hour of waiting I left the car and began to walk. Roadside assistance showed up to tow car however only told the car to the hospital where I was located. I did not go to rental or roadside because the car was making noises as if it was stolen. There was no registration nor manual with the car. I was trailed all the way to ******** where my phone died and I still did not receive help. I was then kidnapped and taking against my will. Enterprise in ************ ** is responsible. When I rented the car I was only given one key however the other associate walked outside to give my representative the key. I also had enterprise tow trucks following me as well. Why I dont know. I was hacked, stalked, and harassed because of Enterprise tracking and sharing my location. I called when I picked up the rental and they claim the vehicle had no tracking device. That was untrue. I also called in to report the cpu unit under the driver and rear passenger seat had been tampered with from the beginning. The Upholstery on the driver side had also been tampered with. I reported this as well along with the gas tank no opening. It wasnt until I started recording on my phone is when it began to function. I called multiple times before and after renting the car and no help was granted. My life was in danger and you ALL and employees and managers involved.
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The morning of April 4th, 2025 I called the number for Enterprise at ****************************************************************************************************** to reserve a truck. I spoke to a representative who confirmed TWICE that a truck was available; reservation number was **********. The manager informs me that the representative does not have access to our fleet. WHY THEN ARE THEY MAKING RESERVATIONS????!!!! The manager then says he is able to rent out a ****** Versa. The car is driven to **. As I still need a truck to bring my items back, I make a reservation online for at the ******************* and Midlothian Enterprise confirmation **********. I get there and lo and behold, no truck available. Again WHY ALLOW THE CONFIRMATION IF IT IS NOT AVAILABLE??!!The manger at the adjoining truck rental was kind enough to refer us to the **************** but could not confirm the inventory. It is not about not having what I needed but being lied to. Being told it is available MULTIPLE TIMES when that isnt the case. These system failures has cost me time, money and quite honestly faith in customer service. I should be reimbursed for the first reservation made. I cannot express my dissatisfaction enough. No one is expecting Publix or ****** like customer service and is not so much of not having the product. It is the repeated system failure of being informed as a paying customer a product is available while it is not. It is the lack of empathy, not acknowledging the error in **************. It is proof that Enterprise is not interested in customer satisfaction.
Customer Answer
Date: 04/10/2025
Enterprise has contacted me not only provided reimbursement but more importantly acknowledged and apologized. I appreciate that.
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from Enterprise (****************, **) on March 7, 2025, and purchased Supplemental Liability Protection (***) online during the reservation process. However, when I picked up the vehicle, the branch failed to include the *** coverage in the rental agreement.On March 9, 2025, I was involved in a minor parking lot accident. I immediately contacted Enterprise on the same day and followed all procedures: I filed a police report, submitted the Driver Exchange Form, and reported the case to Enterprises Damage Recovery Unit (***).Since then, I have made more than 10 separate email attempts to: Enterprise **************** The *** A Third Party Liability Investigator assigned to the case I also made at least 4 phone calls to Enterprise representatives regarding this issue, including a recorded call with the *** investigator who acknowledged that the Raleigh Downtown branch failed to include *** in the contract. I followed up with a written summary of that conversation via ******** addition, I mailed a formal letter in a sealed envelope with all supporting documentation directly to the Raleigh Downtown branch, which was successfully delivered and received.Despite my extensive efforts to resolve this properly, I have not received any formal written response confirming whether the *** I purchased online will apply.With the claim deadline approaching on May 11, 2025, this continued delay and evasion is unacceptable.Resolution Requested:I respectfully request that Enterprise issue an official written statement confirming whether the *** I purchased online will apply to this case, and acknowledge the branchs error in failing to include it in the rental agreement.
Business Response
Date: 04/19/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Business Response
Date: 04/29/2025
Thank you for the opportunity to respond. A response is attached.
Initial Complaint
Date:04/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental Details To provide context, the rental took place on April 3, 2025, and I rented a vehicle from Enterprise rent a car location. The specifics of my rental are as follows:Reservation Number: 7RTKVC Rental Agreement Number: ****** Vehicle Rented: BRONCO(VIN *****************)Pick-Up Location: 2959 KITCHENER Drop-Off Location: 2959 KITCENER Date of Rental: April 3, 2025 Return Time: 9:00 PM, April 3, 2025 (after business hours)I am writing to formally complain about my recent rental experience with Enterprise on April 3, 2025. I rented a vehicle with an expected charge of $50.56 for the rental and a $300 security deposit, which was to be refunded upon the vehicles undamaged return. However, after returning the vehicle, I was charged an additional $200 for alleged damage that I did not cause.I thoroughly inspected the vehicle before renting it, and there were no visible damages. Upon return, I was informed of alleged damage that I firmly believe was pre-existing. A mechanic confirmed that the damage was likely caused long before my rental, citing clear signs of prior repairs. Additionally, there was no proper inspection documentation provided at the time of pickup or return.When I contacted customer service, I was met with rude behavior and was denied access to critical documents, including inspection reports and CCTV footage. This lack of professionalism has left me frustrated.I request an immediate removal of the $200 charge, a full refund of the $300 deposit, and access to the necessary documentation. If not resolved promptly, I will escalate the matter to consumer protection agencies and consider legal action.NOTE: Authorised only 350$ (50 for the car 300 deposit )with my willing but charged to 550$ without my consent They are not willing to provide any proper documents.Thank you for your attention to this matter.
Business Response
Date: 04/19/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Business Response
Date: 04/28/2025
Thank you for the opportunity to respond. A response is attached.
Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 30, 2025, I called customer service and spoke with ****** and notified her that I had not received any correspondence from National asking about my experience during my rental period from March *****, 2025 at the *********** so that I could have provided my feedback regarding my experience. On March 17th while picking up my rental, there was a wait time exceeding 30 minutes to get out checked out through the garage which is excessive. ****** let me know that either **** ******, the Branch Manager or ******* ******, the Area Manager, would be reaching out to me within ***** hours. On this call with ******, I also notified her regarding my experience with my rental for March *****, 2025. During my return at ******************** on March 26th, I looked at my receipt and saw that the ***resentative charged a refueling charge to my reservation so I let him know that my company has an agreement with National where employees should not be charged for the refueling charge. The ***resentative said he was not aware of this agreement, so he charged me the fee anyway. Upon arriving with my return to the *********** the next day (March 27th), I decided to inquire about this with the ***resentative that processed my return at *** and she confirmed that she was indeed able to see in my companys contract that the refueling fee was not supposed to be charged which was what I mentioned to the previous *** and she also confirmed that already applied the refund for the refueling fee for my return on that day. On the customer service call with ******, she told me that the San **** ****** Manager, **** *********, would also be reaching out to me within ***** hours. At this time, it has been a week since my call with ****** and I still have not heard from any of the branch managers.
Customer Answer
Date: 04/07/2025
Here are the reservation numbers:
Miami 470897032
******************** 366762517

Business Response
Date: 04/10/2025
Thank you for the opportunity to respond. Here is the response from our local management team;
To Whom It My Concern:
Please accept this correspondence as our response to the complaint filed with your office. We have reviewed the concerns raised by ****** *****-***** who rented a vehicle from Enterprise Rent A Car **************************************, dba Enterprise Rent-A-Car.
After reviewing the concerns presented by the renter, the Area Manager that oversees this location spoke with the renter (****** *****-*****) and made sure she was aware she was refunded the amount in question $35.25. The customer was content and thanked us for our help. At Enterprise Rent-A-Car, we strive to satisfy all our customers by providing excellent customer service. We hope that our diligent efforts to resolve and address this matter have demonstrated our commitment to customer service.
Sincerely,
********************** of *******************************
Customer Answer
Date: 04/12/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

****** *****-*****
Initial Complaint
Date:04/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March 3rd 2025 I Rented a SUV for a trip up north. On March 6 2025 on our way to our destination the car displayed a warning about the Automatic Brake System. I called the Enterprise road service and they sent a ticket to this enterprise which the closest. They assured us that we would be able to swap out to the the same class vehicle we rented. The manager of this establishment ******* ********* did not want to honor the same size suv we paid for she offered a smaller sedan which would be too small There were around 8 larger cars on their lot. She indicated they were all reserved. I felt discriminated because my experience with enterprise in the past and my current rental was you get what is available. So holding reserved is not what was explained to me. She refused to change it out to the same class and kept saying i can put you in a Sedan which would not have been big enough for our family and luggage. So we are currently taking a chance to drive to our destination praying we get there safely. She was so very unprofessional. I am asking for my money back or at least half for this scary experience. Thank you for your assistance. And I hope that this Women would be reprimanded for the way she handled this whole situation.
Business Response
Date: 04/09/2025
Thank you for the opportunity to respond. Management spoke with the customer,addressed their concerns, and provided contact information for any further correspondence.
Customer Answer
Date: 04/21/2025
I would ********** a full refund.
Initial Complaint
Date:04/05/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Been Trying To Get A Rental For 2 Days And The Branch Tells Me Im Restricted And Gave Me A Number To Call. I Call The Number To See Was I Restricted, The Agent Said She Doesnt See A Reason And Will Send My Info To Risk Management. Risk Management HAS YET RESPONDED.
Business Response
Date: 04/17/2025
Thank you for the opportunity to respond. Management has spoken with the customer regarding the situation. Due to the circumstances of the previous rental, we will be taking no further action.
Customer Answer
Date: 04/17/2025
Complaint: 23164333

I have reviewed the business' response and am rejecting it because: Back in September of 2024, I went to a bar in *******, ** and was arrested later that night for disorderly conduct. I spent 3 - 4 days. My parents called Enterprise & my friend who I went to ******* also reached out & told them that I was in jail and that whatever was owed, They could pay. Enterprise told them that they was unable to take both of the parties card because It does not have my name on it which is UNDERSTANDABLE. Once I was release from Jail, I was took to the rental & reach out to enterprise immediately and told them that I was otw to ******* from leaving *******. When I got there they were very friendly, and they definitely felt bad about what happened and told me everything was ok and I was good. I even paid the amount that was owed. Now I tried to get a rental at the same place but They said I was restricted and had to reach out to **************** *************** has yet responded to me and didnt even get my story on what happened. This is all truth with proof and I can send it in if needed. I have a car of my own. I only get rentals when going out of town because Im scared my car might break down. It only gets me to A & B lol. But hopefully that can hear me out & understand my side. I also used to work for Enterprise. I definitely know how this system goes but this is my truth and I hope Enterprise can rethink theyre decision.

Sincerely,

******* ******-*****
Business Response
Date: 04/30/2025
Thank you for your patience, this complaint requires further investigation from our organization. Our management team will be in contact with the Customer directly as soon as we can provide more information.
Business Response
Date: 05/01/2025
Thank you for the opportunity to respond. Due to the circumstances of the customers previous rental, we can take no further action at this time to resolve this matter.

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