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Review fromDi F
Date: 01/02/2024
1 starDi F
Date: 01/02/2024
Carsmart manager *** spent an hour convincing me and my mom to spend $1900 on repairing an evaporation canister and get rid of the check engine light. Check engine light was not fixed, started blinking a few days later. The receptionist asked me to go to a napa service center, because I no longer live in ********. I went to another napa service center which didn't fix it either, charging me $120 to just do a diagnostic and do nothing. Carsmart won't reimburse me for their shoddy work. Scammed me out of sooooooo much money. Have to dispute them on credit card. Pretty sure they treated us this in such a manipulative and dismissive way because we are female and asian. Do not trust this place.
CarSmart Inc.
Date: 01/04/2024
Good afternoon, your feedback is important to us and we're sorry to see that you are not satisfied with the experience had at our shop. Since you have recently moved out of state we recommended that you go to a ************** Facility near you. We provide a nationwide warranty through all ************** Facilities throughout *****************. When arriving at the other NAPA ********* service center, to get a second opinion, another diagnostic service was completed. Everything passed as well during your visit. The technician's notes mentioned that no code came back on their end either. If during the next 3 years or ****** miles, whichever comes first, there is a problem with the part we installed, the Napa warranty will cover it. There is time, effort, equipment, and expertise put into the labor a technician performs on a vehicle and that is why there was a charge for labor on a digital inspection. When it comes to our shop, our goal is to always work together as a team to provide quality, reliable, and honest automotive repair and maintenance solutions to our community. That is regardless of any customer's gender, race, ethnicity, religion, age, social status, disability, etc. and your claim is something we take very seriously.Review fromMr D T
Date: 11/10/2023
5 starsCarSmart is my go-to place for routine maintenance and licensing inspections. I like that their repair techs appear to be mature, seasoned pros and the shop area is neat and clean. Recently my ****** Camry was making a troubling noise. Their inspection confirmed the water pump bearing was failing. They took me in the shop so I could hear the sound the water pump was making with the belt removed; definitely a bad bearing. They replaced the water pump for a price that was very competitive compared to what other shops in the area would have charged. And their free shuttle service made the repair convenient. CarSmart's warranty on the repair was better than the other shops, too. Now my Camry is running fine. Thanks CarSmart.Review fromDelnira S
Date: 04/05/2023
1 starDelnira S
Date: 04/05/2023
I spent so much money with Carsmart on Watson Rd in St LOUIS, MO. They done me wrong, with a Capital W. I let them install a transmission that went out in a matter of 8 months, 2100 dollars down the drain. then they said it was differential and to make matters worse the car doesn't have one, this issue needs an Attorney.I was the one they took advantage of. I believe in what goes around comes around Yelp they think their Smart for now. ******* *********CarSmart Inc.
Date: 04/06/2023
A 2008 Rav 4 was brought in by ******* ****** on May 14, 2021 at an odometer reading of 133780. The transfer case was found to be bad and replaced with a recycled unit approved by their warranty company with only a $159 customer deductible. The unit has a 12 month or 12,000 mile limited warranty.
That transfer case was found to have an issue and was replaced on March 12, 2022 at an odometer reading of 143258 at no cost to customer.
The customer returned on March 14, 2023 at an odometer reading of 158826, their warranty company sent an adjuster out to inspect the vehicle and denied repairs.
The transfer case that was initially installed May 5, 2021 at 133780 miles is out of warranty.
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