Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2004 ***** Silverado In July and I paid $5,000 for the truck. I was told the truck was for sale although another employee told me they weren&#**;t really wanting to sell but then I was assured everything on the lot was for sale. The truck had lights come on the dashboard. I had to purchase multiple new parts for the truck and the brakes went out while I was driving on the highway and then the battery went out. I had another mechanic inspect it and I was told the truck had water damage previously and I had not been informed at the time of purchase. I do not see how it passed inspection and emissions. The dealership is now wanting to charge me for the repairs and I believe they should make the repairs at no cost to me as they knew it had all these issues and did not disclose the issues to me.

  

  Business Response

  Date: 12/17/2024

  Hello, 
  Thank you for sharing your experience with us. We always appreciate customer feedback, as it helps us maintain a high standard of service.
  We sincerely regret that you've encountered these issues with your 2004 ***** Silverado. However, I would like to clarify that the vehicle was thoroughly inspected and driven for an extended period before being sold, which included regression testing to ensure it was functioning properly at the time of purchase. While we understand that unforeseen issues can arise with any used vehicle, the truck was sold "as-is," meaning that, by agreement, no warranties or guarantees were offered beyond the condition at the time of sale. Although we do offer extended warranties, you declined it at the time of purchase. We encourage our customers to come back to us to ********************** vehicles rather than relaying on non certified mechanics to perform repairs. 

  
  Regarding the concerns you've mentionedspecifically the dashboard lights, the brakes, the battery, and the alleged water damagewe do understand your frustration. However, we want to note that at the time of sale, all necessary inspections were completed, and the truck was fully operational.

   

  We also want to stress that we were transparent with you about the vehicle and did not withhold any information at the time of purchase.  However, we always strive to ensure our customers are satisfied, and always encourage our customers to reach out to us directly to find a resolve. We are always willing to hear the good, bad, or ugly when customers reviews. We have a open door policy and are always willing to hear customers issues and provide solutions.
  We hope this explanation clarifies our position. Should you need any further assistance, please dont hesitate to reach out.
  

  
  

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 12/19/2024

  I am rejecting the business' response as they have not done anything to help me. I have tried to reach out to the company with no answer. 

  

  Business Response

  Date: 12/31/2024

  We stand by our original response and we have contact the customer to come in and talk about her issues. She is welcome to come in or call to discuss. This customer brought this truck back in a few months after purchase and asked us to put her spare tire on and she was happy at the time. She even asked for a job. 

  Customer Answer

  Date: 02/07/2025

  02/07/2025 AB:  Called consumer left a vm and I sent the consumer a email to schedule a time to talk about the complaint. 

  02/10/2025 AB:  Consumer called and stated that he desired resolution would be for the vehicle to be fixed.   When I first purchased the vehicle I asked them if there was anything wrong with the vehicle and they informed me that the truck just needed a driver.  

  02/25/2025 AB:  Consumer called yesterday called her back today and she does not have a mailbox that has been set up, so unable to leave a vm. 

  02/25/2025 AB:  Consumer called back and she stated that she was wondering the status of the mediation Spoke to the consumer and she stated that she went back to the business 7days after she purchased the truck because she was having issues. Consumer would like the vehicle to run correctly, and I would like for the business to fix the vehicle.  Consumer is comfortable for the business to fix the vehicle she is willing to take the car somewhere and have the business pay for the repairs. 

  02/28/2025 AB:  Called consumer unable to leave a vm they did not have their vm set up correctly.  Consumer provided documents but one of the documents she provided the car was sold as is and she signed it. 

  02/28/2025 AB: Consumer called back and stated that she started having issue with the vehicle 15 days later but she did return back to the lot and she was informed that the vehicle needs certain gas so the business did a gas treatment.  consumer went back to the dealer because she was unable to get a tire off so she took the car back to get the tire off and they put a spare tire on.  Consumer purchased the vehicle 07/09/2024  and had to return 14 days later because the check engine light was on and the car was driving sluggish, then she returned back to the dealer because of the tire and she also had to put a oxygen sensor on the vehicle.  the vehicle a 2024 ***** Silverado. 

  03/04/2025 AB:  Called consumer but unable to leave a message they do not have a vm set up. Consumer signed as is document and this complaint needs to be closed as answered. 

  

  Business Response

  Date: 02/11/2025

  02/11/2025 AB:  Called and spoke to ***** *******, I sent him the complaint through outlook and will speak with him after he reads the complaint. 

  02/19/2025 AB: Called and left a vm for ***** regarding the compliant. 

  02/25/2025 AB:  Sent email to ***** to schedule mediation date and time. 

  02/28/2025 AB:  Called ***** has he set up a date and time to talk called and he was not available left a vm. 

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my car to this shop for a estimate, which I've NEVER gotten one in writing. I was told to junk my car because it's so old. I told him no why would I do that when I have car shield on my car. Which this shop told me and car shield that my block in my engine was blown, which is not true. I sent it to the auto dealers shop and they sent me an estimate thru email. Which talks nothing of a blown block. I want my $100.00 back which I paid then thru cash app to them. I will attack the 2nd estimate to this complaint

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/11 my car stopped. I got the car towed to ****** Auto in ************* initially because thats where I was when it stopped. About a week later, I was able to get the car towed to Go flex auto in ********. I spoke with Go flex auto and the representative Nez told me that I needed a new motor from it overheating and that he would look around for one and call when he found one. I got a call around the 18th of March saying that they found a motor and that it would be put in within a few days but that I needed to come and put a $1000 deposit down so that they could buy it. I did that. I went into the shop and paid $1000 cash and received a receipt. On March 21st I received a text stating that the motor mount bracket as well as the spark plugs and gaskets needed to be replaced but that one of which was a dealer part and they would not have it until the next day. I was advised that it would be a couple of hundred more and that they would let me know the exact price when the vehicle was running. On Saturday March the 23rd. I received a call that my vehicle was ready and the total would be 3565 or 3575 minus the $1000 deposit that I put down previously. So on 3/23/24 I went to the bank and got the money out. I went to pick up the vehicle, I was told that it had been running all day and wasnt smoking or overheating. I was also told that the vehicle was taken on the highway and showed no issues. I picked up the car at about 12 or 1pm and I noticed that the car was still smoking as well as overheating and the check engine light had come BACK on, it was off previously. I sent a text message to the goflex auto representative line at 2:11pm letting them know that the vehicle was still overheating. They advised me not to drive it and that they would come and tow the vehicle because the issue may be the radiator now. On Monday march 25th. The vehicle was picked up by go flex auto and it was determined by a goflex auto representative that the radiator was bad and it was leaking. They went on to say(via text) that the thermostat housing would also need to be replaced. Later that afternoon at 1:31pm I received a text stating that the car had been running for a couple of hours and that they were going to take it on another test drive but that it seemed fine. On 3/25, that same evening at about 5:15pm I went and picked up the vehicle and paid $450 plus dollars for the repair of the radiator and the thermostat housing. On 3/26 My car had an issue starting and the check engine light which was off had come back on the very next day. It would not start initially and then it took a few tries for it to start. When it did start, I noticed that the battery light was now on in the car. I sent a text message to the representative line letting them know what was going on as well. Someone responded back stating that it could just be a sensor but they did not address the battery light. On Saturday 4/6. I was at a stop light and shifted my car into parkit would not come out of park and it would not cut off. The car was saying it was in park but it was still moving and it would not turn off. and I was stuck at the intersection of ****** and ************* until an officer and a civilian helped me push it into the parking lot. When we got to the lot, I was able to get the car to really be in Park and shut off and then, it would not come back on. I called go flex auto again and The car was towed again and I was told that the gear shift cable was stretched and that it needed to be replaced but the part wouldnt be in until The following Monday. That was another $200. When I got the car back on Monday April 8th I noticed that the battery light was now off and the check engine light was off as well. The very next day, the check engine light came back on. At that point, I was tired of dealing with this particular shop so I took the vehicle to auto zone to see why the check engine light keeps coming back on. I was told that there were 3 codes and one of them was a generic catalytic converter code which was more than likely cleared out to appease me. I have been unable to get my vehicle registered because of this check engine light and I relayed this to the Goflex representatives as well as the Owner *****. I always park in the same spot which has collected spotting from when my car was leaking coolant before it was fixed. On April 22nd 2024 my car overheated while running idle and I noticed that there was some new leaking from the car again. I called Goflex auto again and was told to bring the car back. At this point, I declined! I have a 90 day warranty and this car has been back and forth into this shop 3x and the issue is still unresolved!. On April 26th, I went to Advance auto parts to see if they would get a different code for my check engine light to compare to autozone. The interaction was redirected because the representative noticed that there was oil sitting inside the base of the motor mount, I believe. He said that I should go and put a cardboard box under the car to see what exactly was leaking from the car. On 4/26 I documented via photo the new stops and confirmed that the engine was indeed leaking oil. Since 4/26 I have called Goflex auto in an attempt to speak to the owner about this at least 6x that are documented in my call log. Each time I am told by a representative that the owner is either busy with another customer, unavailable, or not in the shop. I sent a text message on 4/27 stating my complaints with photos and highlighting the poor service that I had received since 3/18. I also stated that I would be asking for a partial or full refund. I reminded the company that since they do not have a courtesy car and since I have to work Mon-Friday in des *****, it is extremely hard as a single mother of 5 to be without a car as I have been on and off since dealing with them. I let them know that it was not fair to me to have to pay for their services and pay to ********* myself and my children in an XL lyft and still have to pay for the vehicle to get fixed and the issue has STiLL never been fully resolved. I still cannot have this car pass emmissions and now, I am unable to speak to the owner about getting a partial/full refund even though I am less that 2 months into my warranty and have had consistent issues with my vehicle since they fixed it initially. I did not receive any response and now it seems that I am being avoided. I would like to have this issue resolved before my warranty is over and this company gets away with not fixing my vehicle and taking my money

  

  Business Response

  Date: 06/05/2024

  We put a motor in her car and the car is moving. The radiator was leaking. We had nothing to do with that. She is trying fix things that we weren't responsible for. We towed the vehicle for free. It was a hose and we fixed it for free. she called to say that her battery did not work. She thought that because we put a motor in the vehicle everything would work right. We explained the vehicle had been neglected. we told her about a bad catalytic converter. She is driving the car now. 

  Customer Answer

  Date: 06/06/2024

  I am rejecting this response because: 

  
  

  The car is no longer running. The motor that they “replaced” Blew again on Saturday. There is no receipts of them ever purchasing a motor and there is no motor listed on my parts although I do have a text message from them stating that they replaced the molded. The car is no longer running. The car was leaking oil as well as coolant. Nothing was fixed for free and nothing was for free. Nothing was fixed at all. The car is sitting in a parking lot near 9600 Natural Bridge Rd. I have had to take this entire week because I don’t have a way to work. I have included the receipts that do not show a motor the parts listed in any manner. They charged me for $3300 In labor. As an independent mom of  five. I cannot get my children daycare. I cannot go to the grocery store. I cannot go to the laundromat. I can’t do anything that isn’t costing me money. And I don’t have money to spend. Because I already spent a large amount of money trying to get this car fixed. At this point, I do not trust them to fix anything on my car. I would like a refund. Because they did not replace the motor. And there is no proof that they did. As I stated, the part is not listed and when I spoke to the owner before he could not produce a receipt for the part either. 
  
  
  
  Sincerely,

  Jazmine Addison

  Customer Answer

  Date: 06/06/2024

  Complaint: 21685082
  
  
  
  I am rejecting this response because: The car is no longer running. The motor that they “replaced” Blew again on Saturday. There is no receipts of them ever purchasing a motor and there is no motor listed on my parts although I do have a text message from them stating that they replaced the molded. The car is no longer running. The car was leaking oil as well as coolant. Nothing was fixed for free and nothing was for free. Nothing was fixed at all. The car is sitting in a parking lot near 9600 Natural Bridge Rd. I have had to take this entire week because I don’t have a way to work. I have included the receipts that do not show a motor the parts listed in any manner. They charged me for $3300 In labor. As an independent mom of  five. I cannot get my children daycare. I cannot go to the grocery store. I cannot go to the laundromat. I can’t do anything that isn’t costing me money. And I don’t have money to spend. Because I already spent a large amount of money trying to get this car fixed. At this point, I do not trust them to fix anything on my car. I would like a refund. Because they did not replace the motor. And there is no proof that they did. As I stated, the part is not listed and when I spoke to the owner before he could not produce a receipt for the part either. 
  
  
  Sincerely,
  
  
  
  Jazmine Addison

  

  Business Response

  Date: 10/11/2024

  Hello again. 

  Customer satisfaction and customer retention are 2 of our top priorities. To help satisfy you we offered a $1500 refund to help retain your business and show that we value you as a customer. You rejected this refund offer. Our previous statement was accurate and we apologize you are still unsatisfied. 

  Customer Answer

  Date: 10/12/2024

  Complaint: 21685082
  
  
  
  I have reviewed the business' response and am rejecting it because:
  
  
  You did offer $1500 but, I paid over 4000. There is no receipt for a new motor. There is nothing showing that the motor was even replaced and it went out again. That 2015 Dodge Journey has been sitting in a parking lot for months. Right after I put that much money in it. At this point it does not matter. But, because I see that no one else is going to do anything to rectify this situation to the customer’s Benefit…..I feel like I am forced to take the $1500 because it’s at least something but nothing near what is deserved or what was spent. As I stated, I am a mother of five who is a nursing student and works at a clinic in De Pere. I just went to this place thinking that I will be treated right and it is unfortunate that it has not turned out that way.
  
  
  
  Sincerely,
  
  
  
  Jazmine Addison

   

   

  

  Business Response

  Date: 10/16/2024

  We stand by our previous response 

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car that was described to not have any existing problems. The care has literally been in the shop every week since Ive had it and Ive had it less than 30 days. Ive already had 1 major repair done to the care and Ive been diagnosed for another one. This place is not ethical at all and did a hot inspection on the car just to get it off their hands. They keep telling me nothing is wrong with the care when its obvious something is wrong. They will not offer to repair anything.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service date was 07/26/2022 I got an alternator and battery replacement plus labor which cost me $972.63 I picked my truck up, drove home only to notice my air had stopped working. I took it right back up there, told them my concerns and was told that they didnt work around any components that would affect my air. I asked if he could double check and they pulled my truck in literally 5 mins and pulled it back out and said there is nothing they can do and if I wanted to get it checked or fixed I would have to pay for services. I left upset because he treated my concerns as if it wasnt valid or not their fault. I told them I dont trust them to work on my truck again because my air was working perfect before leaving it with them. I suffered the rest of the summer in heat because after getting it looked at by ***** lube, they stated that I would need a new compressor which would have costed me another $900 plus for parts and labor. I couldnt afford it because I had just paid for the truck to get fixed. 2 weeks later my battery gauge started moving up and down periodically and my battery saving mode kept coming on. Once it was time for my oil change I had them checked the the battery but they said they found nothing. Finally after my truck died twice, but my warranty had expired so I found a new shop to take it to and they were able to find the problems. I had burned electrical wires due to being pinched between a/c compressor and oil filter housing which needed replacing. They also found that my air compressor was disconnected so I didnt need a new compressor, I had missing and loose screws where the alternator and battery would need repairs. This resulted from the lack of repairs I was assured would be done correctly.