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Business Profile

Auto Repairs

Scott's Auto Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scotts refused to Safety Inspect my Chevy Malibu. I made an appointment, nothing was said.
    I took the Malibu to Scotts the night before. When I called this morning I was told that he would not work on Erlenes *****s Malibu.

    Business Response

    Date: 06/28/2023

    Mr. ***** was advised in 2018, we would no longer work on his vehicles after an incident where he refused to pay for work performed on his vehicle in addition to his offensive language and disgraceful behavior.   Please refer to his BBB complaint in 2018 for additional information.

    Mr. ***** dropped off his vehicle after hours at our shop by simply tossing his keys with no envelope or additional information into our overnight drop off.  Mr. ***** was aware that we would not work on his vehicle prior to dropping it off.  We learned that Mr. ***** brought the vehicle to us after he stormed out of, ******** **********, another repair shop down the road from us.  As he left, he used obscene language and called the woman, who was trying to wait on him, names.  That shop contacted the police. 

    Mr. ***** was contacted and told to pick up his vehicle and that we would not perform the inspection or any other work on his vehicle.  Mr. ***** called our shop 15 times on Tuesday, June 27th, and left multiple harassing messages on our recorder using extremely obscene language and calling me very offensive names.  He sent his wife to pick up the vehicle.  I would be happy to provide you with a copy of Mr. *****'s offensive voice mail messages for your review.

    Mr. ***** then proceeded to take his vehicle to the ***** **** *** **** ******* located next to us.  We also learned, from the manager at *****, that he also refused to inspect or work on Mr. *****'s vehicle. 

    I will not subject my employees or myself to Mr. *****'s offensive, bullying behavior and obscene language.  It would appear that ******** ********** and ***** Tire and Auto Center, both located near us, feel the same way.  

Scott's Auto Care is NOT a BBB Accredited Business.

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