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Business Profile

Auto Repairs

Stricker Auto Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to this shop for repairs, they quoted me $3000.00 for the needed repairs and said if I gave them a deposit of $500.00 they would get started on the repairs right away. I paid them the requested money, but they never started the repairs. After 6 months of them having my vehicle they had not done any repairs, and I picked up my vehicle to take to another shop to complete the needed repairs this company failed to do. This company is stating I owe them $600.00. I do not owe them, they owe me. I paid them $500.00 and they did nothing to my car except keep it hostage for over 6 months

    Business Response

    Date: 08/19/2022

    The consumer dropped off a $500.00 deposit, the truck was brought to our shop and a estimate was given to the consumer. The father of the consumer called us and stated he was the party that would be paying and wanted our mechanic to go over it again and list every repair needed. The consumer came in after we had replaced the rear axle stating that he needed the vehicle and demanded we give it to him, which we said we could do if he paid for the diagnostic, and rear axle for the price of $647.00. The consumer asked that we put the $500.00 towards his bill, which we did, but there was still a balance of $147.00, the consumer stated that they did not have the balance, but we agreed to let him take the vehicle on the promise he would come back and pay the balance, which he never did.  We only waive diagnostic fees if the consumer chooses our shop to do all the recommended repairs.

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