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Business Profile

Auto Wrecking

Al's Auto Salvage & Sales Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Wrecking.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of this year 2024, I purchased a motor from this company. I was told the motor had ****** miles on it and was given a five year warranty on parts and labor. I received the motor on August 16, 2024 when my mechanic Looked at the motor. He said this motor had almost ******* miles on it. I called the company and told them and sent them pictures of the motor. My mechanic put the motor in the car and call me and told me the car was ready. I picked the car up and got two blocks from the mechanic shop when the car stopped totally and I had to have it towed back to the mechanic. The mechanic told me that the compression in the car was no good. I called the sales person named ***** and told him what the mechanic said. He talked to the mechanic and asked the mechanic. How much would it cost to fix the motor? The mechanic told him it would cost around $1500 to repair it. ***** said that was too much I paid $3200 for this motor I have been renting cars since August . I have called this company numerous times with no satisfaction. Ive left messages on the voicemail to return my call and they have not done so. I paid the mechanic $1000 to put the motor in

    Business Response

    Date: 01/03/2025

    On 8-13-24 the customer called and ordered an engine.  They saw on ************ that the engine had ****** miles on it as you can see in the attachment.  They were sent an email payment request as we do not hand key credit cards.  The customer paid for the engine through a secure link.  As you can see in the attachment the price of the engine with tax and shipping was $2,686.74.  The engine was shipped out and the customer has never called to say that there was any issue.  **** **** Salvage has no employee named ***** here and has not had a ***** working here in over 8 years.  Our salvage yard does not cover labor, mileage, or any other costs associated with the installing or reinstalling a part.  I do not know of any salvage yard that does.   *********** has a standard 30 day warranty as you can see in the attachment.  Unfortunately, this looks like the customer ordered through a third party.  These third parties pop up everyday and will tell their customer anything in order to get the sale.  *********** has taken many steps in order to not sell to these companies, but sometimes they slip through the cracks.  We have recently installed 3D Secure in order to not allow them to pay for the part with their customer's credit card.  Mrs. **** needs to give you the contact information of the third party that sold her this engine so this situation can be remedied. 

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Als on June 13 to confirm a vehicle part was in stock and get the price. The man on the phone stated it was there and ready to go so I said Im on my way. I got a Lyft and rented a U-Haul to go buy the part but when I got there the guy says the transmission is actually bad and they dont have any more at the moment. Then he tells me if I can wait until June 14 he will have a better transmission for me and itll be ready at 9am. He said its currently in the warehouse and has to be brought up. He told me to call to confirm in the morning before I came. On June 14 I called to confirm if the transmission that was placed on hold for me was available. I was told yes and its ready to go. After having a back and forth with the rude man on the phone I then got ANOTHER Lyft and rented ANOTHER U-Haul. I get there and they sold me a transmission with an extra ******+ miles and when I asked why I was sold the wrong transmission they told me the one I originally had on hold is not there. I asked where is it and what to do and they gave me HORRENDOUS service and answers. It resulted in me having to return said part and I also lost money due to having to order FOUR Lyft rides and TWO U-Haul rentals. I spent $135 just in U-Haul rentals and over $50 in Lyft fees to walk away empty handed and with a theres nothing we can do accompanied by TRIFLING attitudes and service. I also spent $380 on a transmission just to return it 3 mins later. Yes I got my transmission back but Im still at an almost $200 loss in transportation fees due to them telling me the parts where there, available, and ready.

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/28/2022 paid fora window and to have it installed.. it was put in improperly window makes click noise once it letup also its not line up on track hear wind from outside while driving. took t back 2 times trying to get it fix they said they didn't have the right s**** to fit that was why the window made a click noise..thats not my fault i paid for the window and service. which i didn't get cause after 3 times trying to get it fix.. not asking for a refund.. they said its nothing else they can do.. that's not sitting to well with me... so basically they took my money.. and now i have to spend more money to take it somewhere else to get there mistake fix...

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/28/2022, I purchased an engine for our 2014 Mini Cooper automobile. The engine assembly was advertised as complete with turbo, 90 day warranty and having 33k miles. The total with shipping to **** ********** *********** ** ********** ** was $2860.00 USC. During the course of the installation, the installer notified me if missing components which included the turbo and oil filter housing. The cost of these two items were almost $2000. When asked about the items, the seller stated that they were on the motor when it left the salvage yard. The engine was installed and it was determined that the #3 cylinder was bad (low compression). When asked about the warranty, the seller stated that the car would have to be towed to. Mini Dealer to perform the same compression test, this would cause further expenses which are not justified. Given the unsettling nature of this entire transaction, I did a CARFAX of the donor vehicle and found that the internet advertised and seller verified mileage of 33k was fraudulent and that the vehicle had in excess of 81,000 miles prior to when it was declared a total loss. The seller’s fraudulent misrepresentation of the property, the missing items and denial of the warranty claim are the basis for my refund request.
    Respectfully,
    ******* ********

    Business Response

    Date: 10/21/2022

    Customer purchased a Mini Cooper engine on 7/6/22 (please see attached) and was shipped out shortly thereafter.  All of Al's engines are always complete with turbo with a standard 30 day warranty, however this customer was given a 90 day warranty.  Al's received an email from *** ******** stating that there was no turbo on our engine when it was at his shop which is false since our turbos are left on our engines.  The donor engine's Mini Cooper was purchased from an insurance auction called IAAI on 6/14/22 (please see attached).  The insurance auction had the miles listed as 31,032, however when the vehicle arrived at Al's the vehicle was started and the mileage was was found to be 33,251 which is the correct mileage and was listed on our website correctly.  Al's engines are compression checked before they leave.  It has be a recurring problem with BMW engines that if the mechanic is not familiar with BMW engines something goes wrong during installation, which was why a Mini Dealer was suggested to inspect the engine.  So to reiterate, the Mini Cooper engine was complete with turbo with 33,251 miles on it as listed and in full working condition when it left Al's Auto Salvage.

     

    Thank you for your time

    **** ******

Al's Auto Salvage & Sales Inc is NOT a BBB Accredited Business.

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